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IE 5.5 <UNKNOWN> caused an invalid page fault in module <unknown>

Discussion in 'Web & Email' started by nlh, Nov 24, 2001.

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  1. nlh

    nlh Thread Starter

    Joined:
    Sep 3, 2001
    Messages:
    17
    Recently my computer (Dell Dimension 8100, Win98SE) developed a problem with Outlook. I tried everything to resolve it, including uninstall and reinstall. I finally reformatted and reloaded everything. On the first time around it didn't automatically reload the chipset and I had never had that happen before, so I missed it completely and loaded other hardware before I realized that I had then screwed up the IRQ settings, so I reformatted and reloaded again. I also upgraded from IE 5.0 to IE 6.0.

    I'm also having problems where if Outlook is receiving mail a Word document will not load until it is done. There is a severe delay in windows opening from one application to another at different times that I can't pin down.

    Sometimes the screen doesn't refresh properly.

    I had continual problems trying to install Shockwave and Flash, so I restored IE 5.0 and upgraded to 5.5. I now regularly have a problem with this. I can load the animated Flash egreetings cards, however, when I do the Shockwave Daily Jigsaw puzzle I get to the point where I click on 'Play Game', IE hangs and I got the following errors two different times:

    <UNKNOWN> caused an invalid page fault in
    module <unknown> at 0000:bff80ec8.
    Registers:
    EAX=00006536 CS=0167 EIP=bff80ec8 EFLGS=00010246
    EBX=00000000 SS=016f ESP=82f0acb4 EBP=82f0acc4
    ECX=8196aff8 DS=016f ESI=819658e4 FS=4a2f
    EDX=8197585c ES=016f EDI=00000001 GS=0000
    Bytes at CS:EIP:
    8b 14 81 8b 42 0c 89 45 f8 eb 3b 8b 40 38 66 89
    Stack dump:
    00000001 8197ccb0 00000000 8190a000 81956654 bff89c45 81975798 8197ccb0 82f0af14 8195ffff 00000000 81956654 bff7e7ab 82f0ae04 82f0acfc 81956888

    <UNKNOWN> caused an invalid page fault in
    module <unknown> at 0000:bff80ecb.
    Registers:
    EAX=00000073 CS=0167 EIP=bff80ecb EFLGS=00010246
    EBX=00000000 SS=016f ESP=83ee4cb4 EBP=83ee4cc4
    ECX=8196aff8 DS=016f ESI=81973960 FS=5727
    EDX=00000000 ES=016f EDI=00000001 GS=0000
    Bytes at CS:EIP:
    8b 42 0c 89 45 f8 eb 3b 8b 40 38 66 89 45 fe 1e
    Stack dump:
    00000001 819314d8 00000000 8190a000 8196ac1c bff89c45 8198c5a0 819314d8 83ee4f14 8198ffff 00000000 8196ac1c bff7e7ab 83ee4e04 83ee4cfc 81981d78

    I had this hanging problem on two other pages that weren't flash sites too, but unfortunately I can't remember what pages they were.

    Somewhere along the line I selected script debugging, which later gave me 'EXPLORER caused an invalid page fault in module PDM.DLL' errors. I found a microsoft article and reinstalled Office Professional 2000 NOT selecting the script debugging. Not being sure where this really came from and still getting this error after that, I also removed script debugging from Explorer. The PDM errors stopped.

    Since I've only done a few formats and reinstalls, I wasn't sure how I would do on this whole process, so I did print screens of the Device Manager expanded screen (just to make sure I got the right drivers reinstalled). When I was all done installing hardware I found that previously my Hard disk controllers showed: Intel(R) 82801BA Ultra ATA Storage Controller - 244B
    Primary Ultra ATA controller
    Secondary Ultra ATA Controller

    Now it shows:
    Intel(R) 82801BA Ultra ATA Storage Controller - 244B
    Primary IDE controller (dual fifo)
    Secondary IDE controller (dual fifo)

    I called Dell and they claim it is the same driver and that it just has a different name because they came from different places. I don't know if this is true, but called two different times (two different work shifts) and got the same story.

    When Dell sent me this system (which was a replacement for a lemon Dimension 733 I struggled with for a year), we had to reinstall it 4 times due to hardware swaps from the old system to the new (for items I had upgraded at substantial cost that they didn't add to the replacement system). I still have copies of drivers, etc. that I downloaded back then, which might be where the original drivers came from, but I'm not really sure what these drivers do and if they are part of my problem.

    I also ran System File Checker and restored all the original dll's etc. I have only put back one previously updated file which was swflash.ocx (after the restore to 5.0 and upgrade to 5.5). My other applications (Office apps, Photoshop and Dreamweaver) seem to work OK so far.

    I tried to be very systematic in making these changes but I'm afraid it's kind of gotten away from me. I do believe I've told you everything I've done though and hope someone might have a suggestion or two I might try before I reformat and reload for the third time. I have been holding off on reloading the rest of my software until I get the basic stuff to work right. Something just doesn't seem right although after running System File Checker it's much much better.

    If the general consensus is that I should reformat and reinstall I would appreciate any insight on the Hard Disk Controller driver issue.

    Any help would be MOST appreciated.
    Thanks!
     
  2. eddie5659

    eddie5659 Moderator Malware Specialist

    Joined:
    Mar 19, 2001
    Messages:
    34,395
    Hiya

    Where to begin,

    Okay, first off, and this is the easy stuff first, lets look at the hanging that you get. go to Run and type MSINFO32
    On the left choose Software Enviroment, then Startup Programs. copy/paste the list.

    The two errors that you posted: they don't have the usual modules, like the one that you posted for:

    EXPLORER caused an invalid page fault in module PDM.DLL

    Were they Unknown Modules, or did they have <>'s around them? If the latter, remove them and post. If the former, lets try something else. Go to www.lavasoftusa.com and download AddAware. Install and run, ensuring that Deep registry Scan is enabled. remove all except any references to Web3000 or new.net, If you're unsure, copy/paste the list.

    Regards

    eddie
     
  3. nlh

    nlh Thread Starter

    Joined:
    Sep 3, 2001
    Messages:
    17
    First thank you so much for responding.

    Now, I don't know how I cut off the first line of those error messages, but they should have read as follows:

    <UNKNOWN> caused an invalid page fault in
    module <unknown> at 0000:bff80ecb.

    and

    <UNKNOWN> caused an invalid page fault in
    module <unknown> at 0000:bff80ec8.

    Here is the info from Startup programs:
    Shortcut to Rsrcmtr.exe Startup Group C:\WINDOWS\RSRCMTR.EXE
    MSMSGS Registry (Per-User Run) "C:\Program Files\Messenger\msmsgs.exe" /background
    ScanRegistry Registry (Machine Run) C:\WINDOWS\scanregw.exe /autorun
    SystemTray Registry (Machine Run) SysTray.Exe
    EM_EXEC Registry (Machine Run) C:\PROGRA~1\LOGITECH\MOUSEW~1\SYSTEM\EM_EXEC.EXE
    Microsoft IntelliType Pro Registry (Machine Run) "C:\Program Files\Microsoft Hardware\Keyboard\speedkey.exe"
    PCCIOMON.EXE Registry (Machine Run) "C:\Program Files\Trend PC-cillin 2000\PCCIOMON.EXE"
    pop3trap.exe Registry (Machine Run) "C:\Program Files\Trend PC-cillin 2000\pop3trap.exe"
    WebTrap.exe Registry (Machine Run) "C:\Program Files\Trend PC-cillin 2000\WebTrap.exe"
    PCCIOMON.EXE Registry (Machine Service) "C:\Program Files\Trend PC-cillin 2000\PCCIOMON.EXE"
    SchedulingAgent Registry (Machine Service) mstask.exe

    and here is the info from ad-aware in its entirety since I didn't understand the other part:
    Scan initialized on 11/25/01 7:20:31 PM.
    (AAW release 5.62, referencefile 087-22.09.2001)
    =================================================


    Started memory scan
    ====================
    Running processes:

    #:1 Name: C:\WINDOWS\SYSTEM\KERNEL32.DLL
    ----------------------------
    Threads:4
    ProcID:4291801753
    ParentProcID:2121212053
    BasePriority:High

    #:2 Name: C:\WINDOWS\SYSTEM\MSGSRV32.EXE
    ----------------------------
    Threads:1
    ProcID:4294960609
    ParentProcID:4291801753
    BasePriority:Normal

    #:3 Name: C:\WINDOWS\SYSTEM\MPREXE.EXE
    ----------------------------
    Threads:1
    ProcID:4294963825
    ParentProcID:4294960609
    BasePriority:Normal

    #:4 Name: C:\WINDOWS\SYSTEM\mmtask.tsk
    ----------------------------
    Threads:1
    ProcID:4294953905
    ParentProcID:4294960609
    BasePriority:Normal

    #:5 Name: C:\PROGRAM FILES\TREND PC-CILLIN 2000\PCCIOMON.EXE
    ----------------------------
    Threads:2
    ProcID:4294851397
    ParentProcID:4294963825
    BasePriority:Normal

    #:6 Name: C:\WINDOWS\SYSTEM\MSTASK.EXE
    ----------------------------
    Threads:2
    ProcID:4294855869
    ParentProcID:4294963825
    BasePriority:Normal

    #:7 Name: C:\WINDOWS\EXPLORER.EXE
    ----------------------------
    Threads:14
    ProcID:4294897465
    ParentProcID:4294960609
    BasePriority:Normal

    #:8 Name: C:\WINDOWS\SYSTEM\SYSTRAY.EXE
    ----------------------------
    Threads:2
    ProcID:4294798905
    ParentProcID:4294897465
    BasePriority:Normal

    #:9 Name: C:\PROGRAM FILES\LOGITECH\MOUSEWARE\SYSTEM\EM_EXEC.EXE
    ----------------------------
    Threads:1
    ProcID:4294792957
    ParentProcID:4294897465
    BasePriority:Normal

    #:10 Name: C:\PROGRAM FILES\MICROSOFT HARDWARE\KEYBOARD\SPEEDKEY.EXE
    ----------------------------
    Threads:1
    ProcID:4294818697
    ParentProcID:4294897465
    BasePriority:Normal

    #:11 Name: C:\PROGRAM FILES\TREND PC-CILLIN 2000\POP3TRAP.EXE
    ----------------------------
    Threads:3
    ProcID:4294818497
    ParentProcID:4294897465
    BasePriority:Normal

    #:12 Name: C:\PROGRAM FILES\TREND PC-CILLIN 2000\WEBTRAP.EXE
    ----------------------------
    Threads:2
    ProcID:4294830421
    ParentProcID:4294897465
    BasePriority:Normal

    #:13 Name: C:\PROGRAM FILES\MESSENGER\MSMSGS.EXE
    ----------------------------
    Threads:6
    ProcID:4294826113
    ParentProcID:4294897465
    BasePriority:Normal

    #:14 Name: C:\WINDOWS\RSRCMTR.EXE
    ----------------------------
    Threads:1
    ProcID:4294721205
    ParentProcID:4294897465
    BasePriority:Normal

    #:15 Name: C:\WINDOWS\SYSTEM\WMIEXE.EXE
    ----------------------------
    Threads:3
    ProcID:4294768813
    ParentProcID:4294798905
    BasePriority:Normal

    #:16 Name: C:\WINDOWS\SYSTEM\SPOOL32.EXE
    ----------------------------
    Threads:3
    ProcID:4294452445
    ParentProcID:4294761337
    BasePriority:Normal

    #:17 Name: C:\WINDOWS\SYSTEM\DDHELP.EXE
    ----------------------------
    Threads:3
    ProcID:4294630669
    ParentProcID:4294469625
    BasePriority:Realtime

    #:18 Name: C:\WINDOWS\SYSTEM\RNAAPP.EXE
    ----------------------------
    Threads:3
    ProcID:4294494269
    ParentProcID:4294680049
    BasePriority:Normal

    #:19 Name: C:\WINDOWS\SYSTEM\TAPISRV.EXE
    ----------------------------
    Threads:5
    ProcID:4294643569
    ParentProcID:4294494269
    BasePriority:Normal

    #:20 Name: C:\WINDOWS\SYSTEM\PSTORES.EXE
    ----------------------------
    Threads:3
    ProcID:4294371257
    ParentProcID:4294426137
    BasePriority:Normal

    #:21 Name: C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
    ----------------------------
    Threads:10
    ProcID:4294479537
    ParentProcID:4294897465
    BasePriority:Normal

    #:22 Name: C:\WINDOWS\NOTEPAD.EXE
    ----------------------------
    Threads:1
    ProcID:4294652109
    ParentProcID:4294897465
    BasePriority:Normal

    #:23 Name: C:\PROGRAM FILES\LAVASOFT AD-AWARE\AD-AWARE.EXE
    ----------------------------
    Threads:1
    ProcID:4294412745
    ParentProcID:4294897465
    BasePriority:Normal

    Memory scan result:
    Total modules found:23
    Suspicious modules found:0


    Started extended registry scan
    ===============================


    Registry scan result:
    Suspicious keys found :0


    Started folder scan
    ====================
    Now processing drive (C), 0 remaining.
    Finished processing Drive(C), 1763 folders total.

    Folder scan result:
    Folders processed:1763
    Suspicious folders found:0


    Started file scan
    ==================
    Doubleclick file:C:\WINDOWS\Cookies\[email protected][1].txt

    File scan result:
    Suspicious files found:1



    Scanning finished
    ==================
    Suspicious modules found:0
    Suspicious keys found :0
    Suspicious folders found:0
    Suspicious files found:1
    =========================
    Spyware components ignored:0
    Total spyware components found:1
     
  4. nlh

    nlh Thread Starter

    Joined:
    Sep 3, 2001
    Messages:
    17
    I see it did it again - must have been the brackets - I canged them to () I didn't understand when I read that the first time - obviously - OK, # 1 is: (UNKNOWN) caused an invalid page fault in
    module (unknown) at 0000:bff80ecb. and # 2 was: (UNKNOWN) caused an invalid page fault in
    module (unknown) at 0000:bff80ec8.
     
  5. eddie5659

    eddie5659 Moderator Malware Specialist

    Joined:
    Mar 19, 2001
    Messages:
    34,395
    Okay

    You don't seem to have any spyware there. Also, your startup is pretty small.

    Just rereading your post. you said

    Are you saying you have loaded drivers that you have no idea if they're for any of the hardware? Whats the make of your Motherboard?

    I also can't see why you get the Unknown caused....Unknown. Usually, it just appears at the end. do you only get the errors when you click Shockwave Daily Jigsaw?

    Regards

    eddie
     
  6. nlh

    nlh Thread Starter

    Joined:
    Sep 3, 2001
    Messages:
    17
    I have several downloaded files from the first round of installs on this system. I have one that is for the chipset, but I don't know if that is the driver set that determines the Hard Drive controller or what.

    I don't totally understand exactly what all a chipset is/or does.

    As far as comparing the original system devices to the ones now showing, everything except the Hard Drive controlers appears to be the same as it did originally.

    I was wondering if the 'weirdness' could be caused by the wrong Hard Drive controllers, and if so do those drivers get installed from the chipset driver files?

    A question about ad-aware too. This found what was on my system, but does it stop future things from being added? And if not is there something else I can get to stop that?
     
  7. nlh

    nlh Thread Starter

    Joined:
    Sep 3, 2001
    Messages:
    17
    Sorry getting distracted here - meant to add that the system hangs when I click on 'play the game'. I can click on Daily Jigsaw puzzle, but when that page loads and I click on 'play game' it hangs and I ultimately have to end task to get rid of it.
     
  8. eddie5659

    eddie5659 Moderator Malware Specialist

    Joined:
    Mar 19, 2001
    Messages:
    34,395
    Hiya

    I'm at work at the moment, so all my bookmarks are at home.

    For the Spyware, the best thing you can do is go to Tools | Internet Options. Advanced tab. Under Browsing, look for Enable Install on Demand. Uncheck that.

    I'll get back to you about the other stuff tonight.

    Regards

    eddie
     
  9. eddie5659

    eddie5659 Moderator Malware Specialist

    Joined:
    Mar 19, 2001
    Messages:
    34,395
    Hiya

    Back now. First off, for your hanging problem. As this occurs online, have you tried the repair?

    Control Panel | AddRemove. Doubleclick Microsoft Internet explorer. Choose Repair, apply and restart.

    Now, as for the original post about the harddrive, ATA are more popularly known as IDE drives. So that rules that out.

    For the scripting problems, try this.

    Tools | Internet Options. Advanced tab. Under Browsing, scroll down to Disable script debugging. Check that. Underneath it is Display a notification about every script error. Uncheck that. Apply and OK.

    Are you using Outlook or Outlook Express? And can you detail that problem.

    Regards

    eddie
     
  10. nlh

    nlh Thread Starter

    Joined:
    Sep 3, 2001
    Messages:
    17
    OK - I tried to repair IE and got an error saying some of the dll files were the wrong versions. That had to be from when I ran System File Checker. So I restored those dlls (backed them all up when I ran that) and was able to get further. When I clicked 'Play game' on the Shockwave Daily Jigsaw puzzle it actually started to load before it hung. However, I still had to end task to get out of it.

    So I tried to repair it again, and this time repair ran, however, now when I click on 'Play game' in hangs in a matter of seconds like before, and never gets to load.

    I don't understand what you mean when you say:
    **Now, as for the original post about the harddrive,
    **ATA are more popularly known as IDE drives. So that rules that out.

    Because the Primary and secondary controllers aren't showing ATA now - Now they show IDE controller (dual fifo) . BEFORE they showed Ultra ATA controller.

    Which brings me back to the question of 'do the Hard drive controller drivers come from the chipset install'? If not, where do they come from?

    About the scripting. I had already disabled debugging, but I was still displaying error messages on script errors, so I disabled that.

    With the exception of the Jigsaw puzzle problem IE seems to be OK (knocking on wood!).

    I use Outlook 2000, however it seems different than I had before so I am going to go check for an upgrade. Maybe I had run a service pack on it before. I just can't remember now, but I'll go check that out. The difference between now and before is that to set up a user for email you went to Tools/Accounts - now I'm back to Tools/Services. Plus the way you set up a user is totally different. I'm sure you know what I mean. Also when it is checking for messages/sending messages it is popping up that little box in the middle of the window instead of displaying what it's doing on the bottom right hand corner of the Outlook window. It's when this little box is up that I can't do anything else unless I wait a long time, and then usually about the time it lets me do anything else is when it's done checking/sending. Once in awhile I can't seem to do anything after I close Outlook, even after the message 'Please wait for Outlook to close' goes away. Maybe a service pack will solve that too?

    Thanks again!
     
  11. eddie5659

    eddie5659 Moderator Malware Specialist

    Joined:
    Mar 19, 2001
    Messages:
    34,395
    Hiya

    For the game that you're having problems with: Do have have Shockwave installed, and if so, is it the latest version?

    The ide controller is determined by your motherboard chipset.
    You will need to post your motherboard make and model or computer make and model to find the drivers for it.

    Ah, you have, Dell Dimension 8100. I'll have a dig about.

    Usually, SFC isn;t used to restore all changed .dll's. Most use it just to extract if they have a problem with a certain program. Extracted them all again may cause problems.

    eddie
     
  12. nlh

    nlh Thread Starter

    Joined:
    Sep 3, 2001
    Messages:
    17
    The chipset file I had downloaded about 10 months ago that I feel very sure we installed back then is named z0377c05.exe.

    The read me is as follows:
    Chip Set: Intel 800 Series Integrated Chipset Driver, Multi OS, Multi Language, Dimension 8100, Precision PWS330, v. 2.50.003, A05

    Installation Instructions
    Launch executable and follow onscreen instructions.

    Description
    The Intel(R) Chipset Software Installation Utility installs to the target system the Windows* INF files that outline to the operating system how the chipset components will be configured. This is needed for the proper functioning of the following features: - Core PCI and ISAPNP Services - AGP Support - IDE/ATA33/ATA66/ATA100 Storage Support - USB Support - Identification of Intel Chipset Components in Device Manager

    When I did THIS reinstall the guy at Dell told me NOT to use that file and to use what is on the resource CD they supply you with, and of course I have no idea what that's named.

    While there are a ton of drivers on the resource CD none of them is named z0377c05.exe. The guy at Dell's explanation for that was that it's the same driver with a different name. However, it seems to me if they WERE the same driver they would show the same description under System Devices.

    About Shockwave, I had the most current version, I uninstalled it and redownloaded and reinstalled it again.

    Maybe I should just reformat using the chipset I had downloaded back 10 months ago. What do you think? I'm starting to think I'm beating a dead horse here.

    I am downloading the Office 2000 Service Pack 1a, but I have such a slow connection it'll be 11pm before it's done. I'll let you know if it makes any difference after I apply it.
     
  13. eddie5659

    eddie5659 Moderator Malware Specialist

    Joined:
    Mar 19, 2001
    Messages:
    34,395
  14. nlh

    nlh Thread Starter

    Joined:
    Sep 3, 2001
    Messages:
    17
    I looked at the Dell site link and I'm aware of what they say. However, I also know that when they originally sent this system to me NOTHING worked. I couldn't even boot up without getting an Explorer error. It originally had ME on it. Then they said to upgrade to 2000. When none of that would work with the hardware, I told them why don't we just go back to Windows98SE and they finally agreed. At that time I had to download a lot of drivers because what was on the Resource CD didn't work. The sound card they sent wouldn't work so we had to swap out the old sound card for the new card. Lots of changes. It got very confusing, but I still think I'm remembering it right as I wrote myself a million notes back then to try and keep track of what we did and I'm very sure we used my downloaded chipset. I guess I'm thinking what do I have to lose? If I reformat and reload using that chipset and the Hard Drive Controllers show the right descriptions I'll know I was right. Right? And it can't hurting anything, can it? Other than my having to reformat it again?

    By the way, when I went to do this reinstall and called Dell for instructions they didn't even have the right computer showing up under my ID#. They still had the old Dimension 733. It took me 2 hours to straighten THAT out, however I don't trust Dell like I used to. Even not trusting them, I did install the chipset driver THEY told me to and have had trouble ever since the install. I realize I have made some pretty drastic changes to the system since then, but I only made those changes because it was not right from the get go. And it's surely better right now than right after the reload of drivers and software.

    Oh, and I'm still downloading the Office 2000 Service Pack. Only 30 minutes left! If only I can stay awake that long. Otherwise I'll let you know how I fare tomorrow .
     
  15. nlh

    nlh Thread Starter

    Joined:
    Sep 3, 2001
    Messages:
    17
    I ran the SR1a upgrade to Office 2000 and didn't see much difference regarding the game, however I woke up in my sleep and had an idea so I got up and checked the .dll's that I had backed up when I ran System File Checker. I kept feeling like it was java or video problems when that page hung. Anyway, to cut to the chase, I restored the jscript.dll and the puzzle works.

    I'll have to see if that has any affect on anything else that was hanging as well.

    I'll let you know, but I'd still like your opinion on the Hard Drive Controller driver issue.
     
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