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IE 7 issues and PC shut down

Discussion in 'Web & Email' started by cheesha, Oct 16, 2008.

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  1. cheesha

    cheesha Thread Starter

    Joined:
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    For past 3 weeks, about 3-4 times a day, when I click on my Favorites list in IE 7, windows completely shouts down and reboots my PC. Then, when windows loads back up, it say's my PC has recovered from a serious error.

    I've scanned for virus's. Haven't found anything.

    I did do Service Pack 3 recently. Don't know if there is a connection.

    Anybody have an experience like this or an idea what to do?

    Thanks in advance.
     
  2. Everway9

    Everway9

    Joined:
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    First Name:
    Drew
    You need to check your error logs. If you don't know where to look heres how: Go to 'Start' right click 'My Computer' and select 'Manage' a new window should popup called 'Computer Management' in that window there is the 'Event Viewer' open that and check the error logs for 'System', 'Applications' and 'Internet Explorer'.

    Also if the system reboots again and displays the 'System has recovered from a seriour error' check the error details and post them here.
     
  3. cheesha

    cheesha Thread Starter

    Joined:
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    Messages:
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    Here is the message after windows shut down and came back up:

    BCCode : 1000008e BCP1 : C0000005 BCP2 : BC9CA440 BCP3 : B276BB54
    BCP4 : 00000000 OSVer : 5_1_2600 SP : 3_0 Product : 768_1

    There were not event logs under the internet explorer event viewer:

    I did get this from an error log under system though

    C:\DOCUME~1\JOSEPH~1.STR\LOCALS~1\Temp\WER2acd.dir00\Mini101608-01.dmp
    C:\DOCUME~1\JOSEPH~1.STR\LOCALS~1\Temp\WER2acd.dir00\sysdata.xml


    Under System's Event Viewer

    Error code 1000008e, parameter1 c0000005, parameter2 bc9ca440, parameter3 b276bb54, parameter4 00000000.

    0000: 53 79 73 74 65 6d 20 45 System E
    0008: 72 72 6f 72 20 20 45 72 rror Er
    0010: 72 6f 72 20 63 6f 64 65 ror code
    0018: 20 31 30 30 30 30 30 38 1000008
    0020: 65 20 20 50 61 72 61 6d e Param
    0028: 65 74 65 72 73 20 63 30 eters c0
    0030: 30 30 30 30 30 35 2c 20 000005,
    0038: 62 63 39 63 61 34 34 30 bc9ca440
    0040: 2c 20 62 32 37 36 62 62 , b276bb
    0048: 35 34 2c 20 30 30 30 30 54, 0000
    0050: 30 30 30 30 0000



    Error Log Under Application
    Faulting application ccSvcHst.exe, version 107.0.5.5, faulting module ntdll.dll, version 5.1.2600.5512, fault address 0x0001b1fa.


    I'm not sure if what I've sent will help. Any assistance is greatly appreciated.
     
  4. Everway9

    Everway9

    Joined:
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    First Name:
    Drew
    You may have some faulty hardware, may be memory. Have you scanned your PC recently with your AV scanner and spy/adware removal tools like AdAware and Spybot search and destroy? You could also run HiJack This found here http://www.majorgeeks.com/download3155.html

    If you do run the hijackthis you could post the log file to here http://forums.techguy.org/54-malware-removal-hijackthis-logs/

    With a description of the problem and the error codes which you have allready posted here. If you do goto that section of the forum then please say that I reccomended you to post. I cannot post replies there as I'm not yet qualified :-(

    Try running your scans first and see if that fixes the issue, but remember, as i said it could possibly be hardware related.
     
  5. cheesha

    cheesha Thread Starter

    Joined:
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    I have done some scan's but I will do a HiJack this.

    Thank you SO very much for your assistance!
     
  6. Everway9

    Everway9

    Joined:
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    First Name:
    Drew
    Ok, please let me know how you get on. ta
     
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