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Ie browser wont display hotmail page

Discussion in 'Web & Email' started by infinity5104, Jul 27, 2012.

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  1. infinity5104

    infinity5104 Thread Starter

    Joined:
    Jul 27, 2012
    Messages:
    4
    Sometime with in the last week my browser has quit displaying the hotmail webpage as well as the sign in page for it. I cannot even create a new account as I cannot view the sign in page. When the page loads it is just a blank white page and has an error sign at the bottom of the browser. I have done quite a bit of searching on the internet, tried many things from re-registering my javascript, to changing the security settings in my tools. When I click the error msg. this is what I get "Webpage error detailsUser Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; FunWebProducts; GTB6.6; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center". I have even reinstalled my IE to no avail. I have had my email addy for about 10 yrs now and hate to have to lose it all together. I would use it thru outlook or incredimail, but my account seems to have been hacked and it needs to be recovered which can only be done via the website. When I click to view the page source it says "Windows Live ID requires JavaScript to sign in. This web browser either does not support JavaScript, or scripts are being blocked.<br /><br />To find out whether your browser supports JavaScript, or to allow scripts, see the browser's online help." yet my javascript is enabled, all other sites are fine, facebook also uses javascript and this works. Please help! I have tried everything I can think of and also have tried many different approaches I have found online.
     
  2. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,062
    You basically have a long User Agent String. This may cause problems with some websites, which may block you from visiting, render blank pages, or show error messages.

    Your UAS shows FunWebProducts which is malware.


    Download, install and run the free version of Malwarebytes' Anti-Malware.

    Click Update > Check for Updates.

    When the definition files have updated, click OK.

    Click the Scanner tab > Perform quick scan > Scan.

    If infections are found during the scan, the number of infections will be highlighted in red.

    When the scan is finished, click Show Results.

    Make sure that everything is selected, then click Remove Selected.

    If you're prompted to restart to finish the removal process, click Yes.

    Start Malwarebytes' Anti-Malware again.

    Click the Logs tab.

    Highlight the scan log entry, then click Open.

    When the scan log appears in Notepad, copy and paste it into your next reply.

    ===================================================================
    Download, install and run the free version of SUPERAntiSpyware.

    Click Check for Updates.

    When the definition files have updated, click Close.

    Select Perform Quick Scan and click Scan your Computer.

    If infections or problems are found during the scan, a list will appear.

    When the scan is finished and the scan summary window appears, click OK.

    Make sure that everything in the list is selected, then click Next.

    If you're prompted to restart to finish the removal process, click Yes.

    Start SUPERAntiSpyware again.

    Click View Scan Logs.

    Highlight the scan log entry, then click View Selected Log.

    When the scan log appears in Notepad, copy and paste it into your next reply.

     
  3. infinity5104

    infinity5104 Thread Starter

    Joined:
    Jul 27, 2012
    Messages:
    4
    ok so hopefully this fixes my problem. going to try this now.
     
  4. infinity5104

    infinity5104 Thread Starter

    Joined:
    Jul 27, 2012
    Messages:
    4
    well, I did this but still cannot view hotmail. Here are the scan logs:

    SUPERAntiSpyware Scan Log
    http://www.superantispyware.com
    Generated 07/29/2012 at 01:32 PM
    Application Version : 5.5.1012
    Core Rules Database Version : 8977
    Trace Rules Database Version: 6789
    Scan type : Quick Scan
    Total Scan Time : 00:10:46
    Operating System Information
    Windows XP Home Edition 32-bit, Service Pack 3 (Build 5.01.2600)
    Administrator
    Memory items scanned : 685
    Memory threats detected : 0
    Registry items scanned : 28772
    Registry threats detected : 0
    File items scanned : 6851
    File threats detected : 35
    Adware.Tracking Cookie
    accounts.google.com [ C:\DOCUMENTS AND SETTINGS\LANDRY\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    accounts.google.com [ C:\DOCUMENTS AND SETTINGS\LANDRY\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .atdmt.com [ C:\DOCUMENTS AND SETTINGS\LANDRY\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .h.atdmt.com [ C:\DOCUMENTS AND SETTINGS\LANDRY\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .h.atdmt.com [ C:\DOCUMENTS AND SETTINGS\LANDRY\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .atdmt.com [ C:\DOCUMENTS AND SETTINGS\LANDRY\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .h.atdmt.com [ C:\DOCUMENTS AND SETTINGS\LANDRY\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .h.atdmt.com [ C:\DOCUMENTS AND SETTINGS\LANDRY\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .c.atdmt.com [ C:\DOCUMENTS AND SETTINGS\LANDRY\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .c.atdmt.com [ C:\DOCUMENTS AND SETTINGS\LANDRY\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .doubleclick.net [ C:\DOCUMENTS AND SETTINGS\LANDRY\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .revsci.net [ C:\DOCUMENTS AND SETTINGS\LANDRY\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .revsci.net [ C:\DOCUMENTS AND SETTINGS\LANDRY\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .revsci.net [ C:\DOCUMENTS AND SETTINGS\LANDRY\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .atdmt.com [ C:\DOCUMENTS AND SETTINGS\LANDRY\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .atdmt.com [ C:\DOCUMENTS AND SETTINGS\LANDRY\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .c.atdmt.com [ C:\DOCUMENTS AND SETTINGS\LANDRY\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .c.atdmt.com [ C:\DOCUMENTS AND SETTINGS\LANDRY\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .c.atdmt.com [ C:\DOCUMENTS AND SETTINGS\LANDRY\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .c.atdmt.com [ C:\DOCUMENTS AND SETTINGS\LANDRY\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .account.live.com [ C:\DOCUMENTS AND SETTINGS\LANDRY\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .account.live.com [ C:\DOCUMENTS AND SETTINGS\LANDRY\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .account.live.com [ C:\DOCUMENTS AND SETTINGS\LANDRY\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .account.live.com [ C:\DOCUMENTS AND SETTINGS\LANDRY\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .account.live.com [ C:\DOCUMENTS AND SETTINGS\LANDRY\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    account.live.com [ C:\DOCUMENTS AND SETTINGS\LANDRY\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    account.live.com [ C:\DOCUMENTS AND SETTINGS\LANDRY\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    C:\Documents and Settings\Landry\Cookies\TC5DWVW9.txt [ /at.atwola.com ]
    C:\Documents and Settings\Landry\Cookies\0MN8RWG3.txt [ /atdmt.com ]
    C:\Documents and Settings\Landry\Cookies\ISHESEP6.txt [ /serving-sys.com ]
    C:\Documents and Settings\Landry\Cookies\4TXVSH4P.txt [ /kontera.com ]
    C:\Documents and Settings\Landry\Cookies\CA5Z1Y0X.txt [ /mm.chitika.net ]
    C:\Documents and Settings\Landry\Cookies\9AMRBMJQ.txt [ /doubleclick.net ]
    C:\Documents and Settings\Landry\Cookies\DIH5N3S2.txt [ /atdmt.combing.com ]
    C:\Documents and Settings\Landry\Cookies\TZ224X9G.txt [ /lucidmedia.com ]

    Malwarebytes Anti-Malware (Trial) 1.62.0.1300
    www.malwarebytes.org
    Database version: v2012.07.29.08
    Windows XP Service Pack 3 x86 NTFS
    Internet Explorer 8.0.6001.18702
    :: [administrator]
    Protection: Enabled
    7/29/2012 12:25:36 PM
    mbam-log-2012-07-29 (12-25-36).txt
    Scan type: Quick scan
    Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
    Scan options disabled: P2P
    Objects scanned: 182721
    Time elapsed: 10 minute(s), 57 second(s)
    Memory Processes Detected: 0
    (No malicious items detected)
    Memory Modules Detected: 0
    (No malicious items detected)
    Registry Keys Detected: 31
    HKCR\Typelib\{1D085C0A-E4F4-4F66-BDBF-4BE51015BFC3} (PUP.Funmoods) -> Quarantined and deleted successfully.
    HKCR\Interface\{0D80F1C5-D17B-4177-AC68-955F3EF9F191} (PUP.Funmoods) -> Quarantined and deleted successfully.
    HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{11111111-1111-1111-1111-110011041135} (PUP.Codec.PR) -> Quarantined and deleted successfully.
    HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{11111111-1111-1111-1111-110011041135} (PUP.Codec.PR) -> Quarantined and deleted successfully.
    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{11111111-1111-1111-1111-110011041135} (PUP.Codec.PR) -> Quarantined and deleted successfully.
    HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{11111111-1111-1111-1111-110011221158} (Adware.GamePlayLab) -> Quarantined and deleted successfully.
    HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{11111111-1111-1111-1111-110011221158} (Adware.GamePlayLab) -> Quarantined and deleted successfully.
    HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{11111111-1111-1111-1111-110011221158} (Adware.GamePlayLab) -> Quarantined and deleted successfully.
    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{11111111-1111-1111-1111-110011221158} (Adware.GamePlayLab) -> Quarantined and deleted successfully.
    HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{5D79F641-C168-40DF-A32F-BACEA7509E75} (PUP.MyWebSearch) -> Quarantined and deleted successfully.
    HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{5D79F641-C168-40DF-A32F-BACEA7509E75} (PUP.MyWebSearch) -> Quarantined and deleted successfully.
    HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{C98D5B61-B0EA-4D48-9839-1079D352D880} (PUP.MyWebSearch) -> Quarantined and deleted successfully.
    HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{C98D5B61-B0EA-4D48-9839-1079D352D880} (PUP.MyWebSearch) -> Quarantined and deleted successfully.
    HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{CB41FC95-F1B3-4797-8BB6-1012FF62ABBA} (PUP.MyWebSearch) -> Quarantined and deleted successfully.
    HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{CB41FC95-F1B3-4797-8BB6-1012FF62ABBA} (PUP.MyWebSearch) -> Quarantined and deleted successfully.
    HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{04D2B915-19FF-41E9-994D-95DC898BEA43} (PUP.MyWebSearch) -> Quarantined and deleted successfully.
    HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{0696F815-A3A9-490A-BB14-9EC3350B1276} (PUP.MyWebSearch) -> Quarantined and deleted successfully.
    HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{F02C0832-C85C-4B93-8C6F-9DF20121A10D} (PUP.MyWebSearch) -> Quarantined and deleted successfully.
    HKCR\CrossriderApp0000435.BHO (PUP.Codec.PR) -> Quarantined and deleted successfully.
    HKCR\CLSID\{2804138D-2F0E-4B8A-9D22-A5E3FA0844E6} (PUP.CodecC) -> Quarantined and deleted successfully.
    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{2804138D-2F0E-4B8A-9D22-A5E3FA0844E6} (PUP.CodecC) -> Quarantined and deleted successfully.
    HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{2804138D-2F0E-4B8A-9D22-A5E3FA0844E6} (PUP.CodecC) -> Quarantined and deleted successfully.
    HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{2804138D-2F0E-4B8A-9D22-A5E3FA0844E6} (PUP.CodecC) -> Quarantined and deleted successfully.
    HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{2804138D-2F0E-4B8A-9D22-A5E3FA0844E6} (PUP.CodecC) -> Quarantined and deleted successfully.
    HKCR\CrossriderApp0000435.BHO.1 (PUP.CrossFire.Gen) -> Quarantined and deleted successfully.
    HKCR\CrossriderApp0000435.FBApi (PUP.CrossFire.Gen) -> Quarantined and deleted successfully.
    HKCR\CrossriderApp0000435.FBApi.1 (PUP.CrossFire.Gen) -> Quarantined and deleted successfully.
    HKCR\CrossriderApp0000435.Sandbox (PUP.CrossFire.Gen) -> Quarantined and deleted successfully.
    HKCR\CrossriderApp0000435.Sandbox.1 (PUP.CrossFire.Gen) -> Quarantined and deleted successfully.
    HKCU\SOFTWARE\CROSSRIDER (Adware.GamePlayLab) -> Quarantined and deleted successfully.
    HKLM\SOFTWARE\Google\chrome\Extensions\fdloijijlkoblmigdofommgnheckmaki (PUP.Funmoods) -> Quarantined and deleted successfully.
    Registry Values Detected: 1
    HKCU\Software\Crossrider|215AppVerifier (Adware.GamePlayLab) -> Data: c9b1e2238ce932f8216d32c0c47bde75 -> Quarantined and deleted successfully.
    Registry Data Items Detected: 0
    (No malicious items detected)
    Folders Detected: 10
    C:\Documents and Settings\All Users\Application Data\Codec-C (PUP.CodecC) -> Quarantined and deleted successfully.
    C:\Documents and Settings\All Users\Application Data\Codec-C\data (PUP.CodecC) -> Quarantined and deleted successfully.
    C:\Program Files\MyWebSearch (PUP.MyWebSearch) -> Quarantined and deleted successfully.
    C:\Program Files\MyWebSearch\bar (PUP.MyWebSearch) -> Quarantined and deleted successfully.
    C:\Program Files\MyWebSearch\bar\History (PUP.MyWebSearch) -> Quarantined and deleted successfully.
    C:\Program Files\MyWebSearch\bar\Settings (PUP.MyWebSearch) -> Quarantined and deleted successfully.
    C:\Documents and Settings\Landry\Local Settings\Application Data\CheeryChickenSA (Adware.HotBar.CC) -> Quarantined and deleted successfully.
    C:\Documents and Settings\Landry\Local Settings\Application Data\CheeryChickenSA\bin (Adware.HotBar.CC) -> Quarantined and deleted successfully.
    C:\Documents and Settings\Landry\Local Settings\Application Data\CheeryChickenSA\bin\1.0.8.0 (Adware.HotBar.CC) -> Quarantined and deleted successfully.
    C:\Documents and Settings\Landry\Local Settings\Application Data\CheeryChickenSA\data (Adware.HotBar.CC) -> Quarantined and deleted successfully.
    Files Detected: 14
    C:\Documents and Settings\Landry\Local Settings\Application Data\funmoods.crx (PUP.Funmoods) -> Quarantined and deleted successfully.
    C:\Documents and Settings\All Users\Application Data\Codec-C\background.html (PUP.CodecC) -> Quarantined and deleted successfully.
    C:\Documents and Settings\All Users\Application Data\Codec-C\ajhcekcffkpnaednoeoegnmnjdlnjjmg.crx (PUP.CodecC) -> Quarantined and deleted successfully.
    C:\Documents and Settings\All Users\Application Data\Codec-C\bhoclass.dll (PUP.CodecC) -> Quarantined and deleted successfully.
    C:\Documents and Settings\All Users\Application Data\Codec-C\content.js (PUP.CodecC) -> Quarantined and deleted successfully.
    C:\Documents and Settings\All Users\Application Data\Codec-C\hjakmojkcnhgipgkkbiempkfdndcnlah.crx (PUP.CodecC) -> Quarantined and deleted successfully.
    C:\Documents and Settings\All Users\Application Data\Codec-C\settings.ini (PUP.CodecC) -> Quarantined and deleted successfully.
    C:\Documents and Settings\All Users\Application Data\Codec-C\uninstall.exe (PUP.CodecC) -> Quarantined and deleted successfully.
    C:\Documents and Settings\All Users\Application Data\Codec-C\data\content.js (PUP.CodecC) -> Quarantined and deleted successfully.
    C:\Documents and Settings\All Users\Application Data\Codec-C\data\jsondb.js (PUP.CodecC) -> Quarantined and deleted successfully.
    C:\Program Files\MyWebSearch\bar\History\search3 (PUP.MyWebSearch) -> Quarantined and deleted successfully.
    C:\Program Files\MyWebSearch\bar\Settings\s_pid.dat (PUP.MyWebSearch) -> Quarantined and deleted successfully.
    C:\Documents and Settings\Landry\Local Settings\Application Data\CheeryChickenSA\bin\1.0.8.0\copyright.txt (Adware.HotBar.CC) -> Quarantined and deleted successfully.
    C:\Documents and Settings\Landry\Local Settings\Application Data\CheeryChickenSA\data\cheerychickenSA.dat (Adware.HotBar.CC) -> Quarantined and deleted successfully.
    (end)
     
  5. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,062
    You can try UAPick to change your User Agent String to default.

    UAPick
     
  6. infinity5104

    infinity5104 Thread Starter

    Joined:
    Jul 27, 2012
    Messages:
    4
    I just this and really am stumped at the point. I mean if I need I can use the google chrome, and the hotmail comes up fine. It's really just that now this is haunting me, kind of eating at me and I just want to get it straightened out.
     
  7. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,062
    If you do not wish to try UAPick yet, go HERE and copy the text showing in red, then paste it into your next reply.
     
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