IE& Crashes, Documents Folder Empty

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

loricherokee

Thread Starter
Joined
Jun 27, 2008
Messages
78
Earlier today, for no reason as far as I know, I lost IE7. I could not open it even after rebooting 4 times. I also could not access any files on desktop that needed IE to work. Using FireFox I accessed the Microsoft website & downloaded IE8. I seem to have everything back except the Documents folder. The folder icon is on desktop but it's empty. I didn't have a lot of files in there but I do need the ones I did have. Are the files that were in this folder hiding somewhere else on the computer? Is there any way I can recover the missing files? I had intended to reinstall IE7 but that option was not available on the Microsoft side.
 
Joined
Nov 23, 2003
Messages
154
And the documents folder isn't accessible from anywhere else? From the start menu or C:\Users\YOU\Documents.
 

loricherokee

Thread Starter
Joined
Jun 27, 2008
Messages
78
The Documents folder is there but it's empty. None of the files that were in the folder before IE7 crashed are there.
 
Joined
Jan 31, 2005
Messages
5,146
See if this gives you any results:
click on Start>My Documents. When you do this, what do you get?
If this gives you success you can create a new icon for the desk top...
Vicks
 

loricherokee

Thread Starter
Joined
Jun 27, 2008
Messages
78
There is a Documents file - there is nothing in it. I don't know if it's a separate folder than what I had w/IE7 or it's the same folder w/all the files missing.
 

Phantom010

Retired Trusted Advisor
Joined
Mar 9, 2009
Messages
34,801
Have you tried checking "Show hidden files and folders" in Folder Options? I really don't mean to insult your intelligence. These things can happen to anybody.
 

loricherokee

Thread Starter
Joined
Jun 27, 2008
Messages
78
No problem. I hadn't checked that actually. I just did - files still missing. Is there a way to get rid of IE8 & reinstall IE7 or has MS made that impossible? I don't know if it would help or not. I'm also now not able to open my BookSmart software (photobook site) that ran perfectly before the crash. The BookSmartDataFile was in the Documents folder. I'm still waiting for BookSmart customer service to respond to my emails. Thx
 

loricherokee

Thread Starter
Joined
Jun 27, 2008
Messages
78
I tried but it didn't work. Actually, I've had this computer w/Vista since June 2008 & I've never been able to use System Restore. Can someone tell me how I can uninstall IE8 which will supposedly automatically give me back IE7? I've found various blogs that say IE8 is an update, not a download & you need to find it in updates to uninstall it. I can't find the uninstall option anywhere. IE8 is not listed as a program, it's not showing up anywhere in Downloads. It's not on a list of files that can be Removed. I tried to find help on the Microsoft site but they want $50 just to email someone. What a ripoff!! This has been a hellish 2 days & I still think IE8 has something to do w/the problems w/my BookSmart software altho their technie doesn't think so but his instructions to get access to the site didn't work either.
 

loricherokee

Thread Starter
Joined
Jun 27, 2008
Messages
78
It's obvious that the files in My Documents folder are gone forever. I had also lost access to the Blurb BookSmart website & the 2 photobooks I was working on. Blurb Customer Support told me that Blurb does not support IE8 which is why I couldn't access it. I also have FireFox on my computer & I was able to download the book site from there. I'm now redoing from scratch the 2 books I was working on. I've tried to find out if it's possible to uninstall IE8 & go back to IE7 but I think Microsoft has made that impossible. IE8 is not considered a program - it's an update. I have been unable to find IE8 listed anywhere on the computer. It's not in programs or downloads. I guess I have to live w/IE8. I want to thank everyone who offered me advice on how I might fix the problem. I apprecaite it very much.:)
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Staff online

Members online

Top