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IE & EBay Search Crashes

Discussion in 'All Other Software' started by writer21045, Dec 29, 2002.

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  1. writer21045

    writer21045 Thread Starter

    Joined:
    Dec 29, 2002
    Messages:
    2
    Just recently, every time I used my PC to search on Ebay via IE, all of the sudden, I get an error code and the system crashes. Even Norton can't restore it. . Norton reports the crash codes as:

    [00000222]
    ReportedBy=CrashGuard v4.0.1
    ReportDate=12/28/2002 10:06:35 AM
    Program=C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
    ProgramDate=04/24/99 03:22
    ProgramSize=78272
    Fault=#c0000005
    Module=JSCRIPT.DLL
    Address=017f:7c2653a9
    WindowTitle=Items matching ( mr. christmas ) - Microsoft Internet Explorer provided by Comcast
    LastMsg=(00000000, 0000, 00000000, 00000000)
    AppCrashes=29
    ThisCrash=19
    REGS:EAX:00000000 CS=017f EIP=7c2653a9 EFLGS=00010246 EBX=01ca5044 SS=0187 ESP=0058c584 EBP=01da0c00 ECX=0058ce98 DS=0187 ESI=00000000 FS=6597 EDX=01c91d20 ES=0187 EDI=00000008 GS=0000
    CSEIP=66 8b 06 83 c0 b7 83 f8 05 77 e9 ff 24 85 e8 53
    Stack=01da0c50 01da0c08 01da0c00 00000000 01cb9abc 7c251d5b 01cb7680 01cb74fc 0058c700 0058c714

    and reported this data:[00000216]
    ReportedBy=CrashGuard v4.0.1
    ReportDate=12/27/2002 12:18:38 PM
    Program=
    ProgramDate=
    ProgramSize=0
    Fault=#0000000e
    Module=C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
    Address=017f:65342317
    WindowTitle=Items matching ( "stepping santa" ) - Microsoft Internet Explorer provided by Comcast
    LastMsg=(00700465, D16B0016, 00700465, 00700465)
    REGS=EAX:04e50860 CS:017f EIP:65342317 EFLGS:00250206 EBX:00000009 SS:0187 ESP:0058fbf0 EBP:bff7b98d ECX:00000001 DS:0187 ESI:01c93a44 EDX:01dabc34 ES:0187 EDI:01c90009
    CSEIP=8b 10 50 ff 52 08 66 c7 06 00 00 33 c0 5f 5e 5b
    Stack=01c93d14 01c93a44 01da0c00 7c252838 01c93a44 01c93d14 01c93a44 7c26d173 0058fe38 01c919d0


    Anyone have any idea what the problem is and how I can fix it?

    Post here or e-mail me personally for help ;0

    Thanks!
     
  2. steamwiz

    steamwiz

    Joined:
    Oct 4, 2002
    Messages:
    2,773
    Hi writer21045

    this could be a spyware\foistware\malware problem

    If you post your startup list we may be able to spot something

    Please post your startup list by doing the following :-

    Please go here and download startuplist 1.4 :-

    http://www.lurkhere.com/~nicefiles/startuplist14.zip

    Download to any folder or your desktop
    Unzip the zipfile
    Double click the exe file
    go to Edit - select all - copy - and paste the results in a new post here

    Post your startup list first - then we will probably ask you to d'load and run spybot

    Please Download and install SpyBot,

    http://www.lurkhere.com/~nicefiles/spybotsd11r3.exe

    click the online tab to search for and download the updates, then shut down and relaunch SpyBot.

    Go to the Settings tab > File Sets, and uncheck 'System Internals' and 'Tracks' .
    These aren't needed for our present purpose, and you can always experiment with them later on.

    Finally, after closing down Internet Explorer, click 'Check for problems', and have SpyBot remove all it finds 'Fix selected problems'

    steam
     
  3. brendandonhu

    brendandonhu

    Joined:
    Jul 8, 2002
    Messages:
    14,681
    Also repair ie.

    Start>>Settings>>Control Panel>>Add/Remove>>Microsoft Internet Explorer>>Add/Remove>>Repair
     
  4. writer21045

    writer21045 Thread Starter

    Joined:
    Dec 29, 2002
    Messages:
    2
    I tried the spybot...cleared some things, but the problem still exists....Here's the other information you requested...StartupList report, 12/29/2002, 3:15:10 PM
    StartupList version: 1.40.1
    Started from : C:\WINDOWS\TEMP\_ENZTMP\STARTUPLIST.EXE
    Detected: Windows 98 SE (Win9x 4.10.2222A)
    Detected: Internet Explorer v5.00 (5.00.2614.3500)
    * Using default options
    ==================================================

    Running processes:

    C:\WINDOWS\SYSTEM\KERNEL32.DLL
    C:\WINDOWS\SYSTEM\MSGSRV32.EXE
    C:\WINDOWS\SYSTEM\MPREXE.EXE
    C:\WINDOWS\SYSTEM\MSGLOOP.EXE
    C:\WINDOWS\SYSTEM\MSTASK.EXE
    C:\WINDOWS\SYSTEM\MSG32.EXE
    C:\WINDOWS\SYSTEM\mmtask.tsk
    C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CLEANSWEEP\CSINJECT.EXE
    C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\SYMTRAY.EXE
    C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON UTILITIES\NPROTECT.EXE
    C:\WINDOWS\EXPLORER.EXE
    C:\WINDOWS\SYSTEM\HIDSERV.EXE
    C:\WINDOWS\TASKMON.EXE
    C:\WINDOWS\SYSTEM\SYSTRAY.EXE
    C:\WINDOWS\SYSTEM\USBMMKBD.EXE
    C:\WINDOWS\SYSTEM\HPSYSDRV.EXE
    C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\MMKEYBD.EXE
    C:\PROGRAM FILES\DIRECTCD\DIRECTCD.EXE
    C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON ANTIVIRUS\NAVAPW32.EXE
    C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CRASHGUARD\CGMENU.EXE
    C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON ANTIVIRUS\POPROXY.EXE
    C:\PROGRAM FILES\MICROSOFT HARDWARE\GAMING DEVICES\DAEMON32.EXE
    C:\WINDOWS\RUNDLL32.EXE
    C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\KEYBDMGR.EXE
    C:\WINDOWS\SYSTEM\STIMON.EXE
    C:\PROGRA~1\NETROPA\ONSCRE~1\OSD.EXE
    C:\PROGRAM FILES\SUPPORT.COM\BIN\TGCMD.EXE
    C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\EVNTSVC.EXE
    C:\PROGRAM FILES\WINAMP\WINAMPA.EXE
    C:\WINDOWS\SYSTEM\QTTASK.EXE
    C:\PROGRAM FILES\A4TECH\MOUSE\AMOUMAIN.EXE
    C:\PROGRAM FILES\MICROSOFT MONEY\SYSTEM\REMINDER.EXE
    C:\WINDOWS\RunDLL.exe
    C:\PROGRAM FILES\AIM95\AIM.EXE
    C:\WINDOWS\SYSTEM\DDHELP.EXE
    C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CRASHGUARD\CG16EH.EXE
    C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON UTILITIES\SYSDOC32.EXE
    C:\PROGRAM FILES\MSWORKS\CALENDAR\WKCALREM.EXE
    C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CLEANSWEEP\CSINSM32.EXE
    C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\MMUSBKB2.EXE
    C:\PROGRAM FILES\MICROSOFT OFFICE\OFFICE\OSA.EXE
    C:\PROGRAM FILES\COMMON FILES\EFAX\DLLCMD32.EXE
    C:\PROGRAM FILES\COMMON FILES\EFAX\HOTTRAY.EXE
    C:\PROGRAM FILES\INTEL\CREATESHARE\PROGRAM\PC CAMERA GAMES\PROGRAM\RFTRAY.EXE
    C:\WINDOWS\SYSTEM\WMIEXE.EXE
    C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CLEANSWEEP\Monwow.exe
    C:\WINDOWS\SYSTEM\SPOOL32.EXE
    C:\PROGRAM FILES\ENZIP\ENZIP.EXE
    C:\PROGRAM FILES\OUTLOOK EXPRESS\MSIMN.EXE
    C:\WINDOWS\SYSTEM\PSTORES.EXE
    C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
    C:\WINDOWS\TEMP\_ENZTMP\STARTUPLIST.EXE

    --------------------------------------------------

    Listing of startup folders:

    Shell folders Startup:
    [C:\WINDOWS\Start Menu\Programs\StartUp]
    Norton System Doctor.lnk = C:\Program Files\Norton SystemWorks\Norton Utilities\SYSDOC32.EXE
    Microsoft Works Calendar Reminders.lnk = C:\Program Files\MSWorks\Calendar\WKCALREM.EXE
    CleanSweep Smart Sweep-Internet Sweep.lnk = C:\Program Files\Norton SystemWorks\Norton CleanSweep\csinsm32.exe
    Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
    Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
    PowerReg Scheduler.exe
    Live Menu.lnk = C:\Program Files\Common Files\efax\Dllcmd32.exe
    eFax.com Tray Menu.lnk = C:\Program Files\Common Files\efax\HotTray.exe
    Reality Fusion GameCam SE.lnk = C:\Program Files\Intel\Createshare\program\PC Camera Games\Program\RFTray.exe

    --------------------------------------------------

    Autorun entries from Registry:
    HKLM\Software\Microsoft\Windows\CurrentVersion\Run

    ScanRegistry = c:\windows\scanregw.exe /autorun
    TaskMonitor = c:\windows\taskmon.exe
    SystemTray = SysTray.Exe
    LoadPowerProfile = Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    AtiCwd32 = Aticwd32.exe
    AtiKey = Atitask.exe
    USBMMKBD = usbmmkbd.exe
    HPScanPatch = C:\WINDOWS\SYSTEM\HPScanFix.exe
    hpsysdrv = c:\windows\system\hpsysdrv.exe
    Keyboard Manager = C:\Program Files\Netropa\One-touch Multimedia Keyboard\MMKeybd.exe
    Adaptec DirectCD = C:\Program Files\DirectCD\directcd.exe
    NAV DefAlert = C:\PROGRA~1\NORTON~1\NORTON~2\DEFALERT.EXE
    Norton Auto-Protect = C:\PROGRA~1\NORTON~1\NORTON~2\NAVAPW32.EXE /LOADQUIET
    Norton CrashGuard Monitor = "C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CRASHGUARD\CGMenu.EXE"
    Norton eMail Protect = C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON ANTIVIRUS\POProxy.exe
    Daemon = C:\Program Files\Microsoft Hardware\Gaming Devices\DAEMON32.EXE
    NVQuickTweak = RUNDLL32.EXE NVQTWK.DLL,NvTaskbarInit
    NPROTECT = C:\Program Files\Norton SystemWorks\Norton Utilities\nprotect.exe
    ComcastSUPPORT = C:\Program Files\Support.com\bin\tgkill.exe /cleaneahtioga /start
    StillImageMonitor = C:\WINDOWS\SYSTEM\STIMON.EXE
    TkBellExe = C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe -osboot
    WinampAgent = "C:\PROGRAM FILES\WINAMP\WINAMPa.exe"
    QuickTime Task = "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
    WheelMouse = C:\PROGRA~1\A4TECH\MOUSE\AMOUMAIN.EXE

    --------------------------------------------------

    Autorun entries from Registry:
    HKLM\Software\Microsoft\Windows\CurrentVersion\RunServices

    LoadPowerProfile = Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    SchedulingAgent = c:\windows\SYSTEM\mstask.exe
    Hidserv = Hidserv.exe run
    CSINJECT.EXE = C:\Program Files\Norton SystemWorks\Norton CleanSweep\CSINJECT.EXE
    SymTray - Norton SystemWorks = C:\Program Files\Common Files\Symantec Shared\SymTray.exe "Norton SystemWorks"
    NPROTECT = C:\Program Files\Norton SystemWorks\Norton Utilities\nprotect.exe

    --------------------------------------------------

    Autorun entries from Registry:
    HKCU\Software\Microsoft\Windows\CurrentVersion\Run

    Reminder = C:\Program Files\Microsoft Money\System\reminder.exe
    Taskbar Display Controls = RunDLL deskcp16.dll,QUICKRES_RUNDLLENTRY
    AIM = C:\PROGRAM FILES\AIM95\aim.exe -cnetwait.odl

    --------------------------------------------------

    Enumerating Active Setup stub paths:
    HKLM\Software\Microsoft\Active Setup\Installed Components
    (* = disabled by HKCU twin)

    [{89820200-ECBD-11cf-8B85-00AA005B4383}] *
    StubPath = c:\windows\SYSTEM\ie4uinit.exe

    [>PerUser_MSN_Clean] *
    StubPath = c:\windows\msnmgsr1.exe

    [MmoptPreferredAudioDevices] *
    StubPath = rundll32.exe shell32.dll,Control_RunDLL mmsys.cpl,@0,SUSB\VID_0545&PID_810A&MI_01\1USB&VID_0545&PID_810A&INST_0

    [PerUser_LinkBar_URLs] *
    StubPath = c:\windows\COMMAND\sulfnbk.exe /L

    [{44BBA840-CC51-11CF-AAFA-00AA00B6015C}] *
    StubPath = "C:\PROGRA~1\OUTLOO~1\setup50.exe" /APP:OE /CALLER:WIN9X /user /install

    [{7790769C-0471-11d2-AF11-00C04FA35D02}] *
    StubPath = "C:\PROGRA~1\OUTLOO~1\setup50.exe" /APP:WAB /CALLER:WIN9X /user /install

    [{44BBA851-CC51-11CF-AAFA-00AA00B6015C}] *
    StubPath = rundll32.exeadvpack.dll

    [>IEPerUser] *
    StubPath = RUNDLL32.EXE IEDKCS32.DLL,BrandIE4 SIGNUP

    --------------------------------------------------

    Load/Run keys from C:\WINDOWS\WIN.INI:

    load=
    run=

    --------------------------------------------------

    Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:

    Shell=Explorer.exe
    SCRNSAVE.EXE=C:\WINDOWS\SYSTEM\3DFLOW~1.SCR
    drivers=mmsystem.dll power.drv

    --------------------------------------------------

    Checking for EXPLORER.EXE instances:

    C:\WINDOWS\Explorer.exe: PRESENT!

    C:\Explorer.exe: not present
    C:\WINDOWS\Explorer\Explorer.exe: not present
    C:\WINDOWS\System\Explorer.exe: not present
    C:\WINDOWS\System32\Explorer.exe: not present
    C:\WINDOWS\Command\Explorer.exe: not present

    --------------------------------------------------

    C:\WINDOWS\WININIT.BAK listing:
    (Created 29/12/2002, 14:52:24)

    [rename]
    NUL=c:\windows\TEMP\GLB1A2B.EXE
    NUL=C:\PROGRA~1\PANICW~1\POP-UP~1\UNWISE.EXE
    NUL=C:\PROGRA~1\PANICW~1\POP-UP~1\DPPS2.EXE
    NUL=C:\PROGRA~1\PANICW~1\POP-UP~1\DPHOOK32.DLL
    NUL=C:\PROGRA~1\PANICW~1\POP-UP~1\\UNWISE.EXE
    NUL=C:\PROGRA~1\PANICW~1\POP-UP~1\\DPPS2.EXE
    NUL=C:\PROGRA~1\PANICW~1\POP-UP~1\\DPHOOK32.DLL

    --------------------------------------------------

    C:\AUTOEXEC.BAT listing:

    @ECHO OFF
    rem
    REM To make a DOS Boot Diskette; See the file C:\DOSBOOT\DOSBOOT.TXT
    rem
    path C:\WINDOWS;C:\WINDOWS\COMMAND
    rem
    SET BLASTER=A220 I7 D1 H7 P330 T6
    SET SBPCI=C:\SBPCI
    REM .c.
    if not exist c:\blocks\ml.txt CALL c:\windows\temp\cdrw\FrstBoot.bat
    rem - By Windows Setup - mscdex.exe /d:IDECD000 /L:M

    --------------------------------------------------

    C:\CONFIG.SYS listing:

    REM To make a DOS Boot Diskette; See the file C:\DOSBOOT\DOSBOOT.TXT
    [common]
    dos=high,umb
    buffers=40
    device=c:\windows\himem.sys /testmem:eek:ff
    DEVICE=C:\WINDOWS\EMM386.EXE NOEMS
    rem The below DOS CD ROM driver is not required to run Windows 98.
    DEVICE=c:\cdrom\OakCdRom.SYS /D:IDECD000

    --------------------------------------------------

    C:\WINDOWS\DOSSTART.BAT listing:

    @ECHO OFF
    REM To make a DOS Boot Diskette; See the file C:\DOSBOOT\DOSBOOT.TXT
    set path=c:\windows\command
    c:\windows\smartdrv /q
    LH c:\windows\command\mscdex /D:IDECD000 /L:M
    set mouse=c:\imouse
    c:\imouse\imouse
    SET PROMPT=$p$g
    SET TEMP=C:\windows\TEMP
    SET TMP=C:\windows\TEMP
    cd \windows
    REM to enable ZIP support in DOS:
    REM 1) cd C:\IOMEGA
    REM 2) run IOMEGA.EXE
    REM 3) then uncomment the following line
    REM C:\IOMEGA\GUEST.EXE
    REM for DOS Networking including most networked games,
    REM read the file IPX.BAT and then uncomment the following
    REM CALL C:\DOSBOOT\IPX.BAT

    --------------------------------------------------

    Checking for superhidden extensions:

    .lnk: HIDDEN! (arrow overlay: yes)
    .pif: HIDDEN! (arrow overlay: yes)
    .exe: not hidden
    .com: not hidden
    .bat: not hidden
    .hta: not hidden
    .scr: not hidden
    .shs: HIDDEN!
    .shb: HIDDEN!
    .vbs: not hidden
    .vbe: *Registry key not found*
    .wsh: not hidden
    .scf: HIDDEN! (arrow overlay: NO!)
    .url: HIDDEN! (arrow overlay: yes)
    .js: not hidden
    .jse: *Registry key not found*

    --------------------------------------------------

    Enumerating Browser Helper Objects:

    (no name) - C:\WINDOWS\SYSTEM\COMET.DLL (file missing) - {1678F7E1-C422-11D0-AD7D-00400515CAAA}
    (no name) - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}

    --------------------------------------------------

    Enumerating Task Scheduler jobs:

    Scan for Viruses.job

    --------------------------------------------------

    Enumerating Download Program Files:

    [QuickTime Object]
    InProcServer32 = C:\WINDOWS\SYSTEM\QTPLUGIN.OCX
    CODEBASE = http://www.apple.com/qtactivex/qtplugin.cab

    --------------------------------------------------
    End of report, 11,422 bytes
    Report generated in 1.093 seconds

    Command line options:
    /verbose - to add additional info on each section
    /complete - to include empty sections and unsuspicious data
    /force9x - to include Win9x-only startups even if running on WinNT
    /forcent - to include WinNT-only startups even if running on Win9x
    /forceall - to include all Win9x and WinNT startups, regardless of platform
    /history - to list version history only

    I had added popup software to stop popup ads, and I've added a new wireless mouse to my computer. I took off the popup software and system still crashes using IE and Ebay search with message, "There was an internal error in one of the windows, shut down windows, etc)."... I still have the new wireless mouse hooked up. Could that addition have anything to do with new crashing (it's never happened before). Or, do you see anything in the above info that indicates problem?

    Thanks!
     
  5. steamwiz

    steamwiz

    Joined:
    Oct 4, 2002
    Messages:
    2,773
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