IE is causing an "Explorer.EXE" error

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Swifty

Thread Starter
Joined
Sep 4, 2003
Messages
2
Whenever I run Internet Explorer I am getting an "Explorer.EXE - Application Error" as follows:

The instruction at "0x00e87a13" referenced memory at "0x00000004". The memory could not be "read".
I just ran HJT and got this log:

Logfile of HijackThis v1.97.2
Scan saved at 12:54:54 PM, on 9/30/2003
Platform: Windows 2000 SP3 (WinNT 5.00.2195)
MSIE: Internet Explorer v5.00 SP1 (5.00.2920.0000)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\Network Associates\VirusScan\avsynmgr.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\System32\nvsvc32.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Network Associates\VirusScan\VsStat.exe
C:\Program Files\Network Associates\VirusScan\Vshwin32.exe
C:\Program Files\Common Files\Network Associates\McShield\mcshield.exe
C:\Program Files\Network Associates\VirusScan\Avconsol.exe
C:\WINNT\Explorer.EXE
C:\WINNT\System32\devldr32.exe
C:\WINNT\System32\NWTRAY.EXE
C:\Program Files\Common Files\Adaptec Shared\CreateCD\CreateCD50.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Oak Technology\Oak SimpliCD\OAKTASK.EXE
C:\Program Files\Microsoft Office\Office\OSA.EXE
C:\WINNT\System32\MDM.EXE
C:\Python22\python.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\rswift\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.scan.mc.xerox.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://xww.internal.xerox.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Xerox
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = www.mc.xerox.com:8000
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 13.* ; *.eng.mc.xerox.com ; *.internal.xerox.com ; *.world.xerox.com ; *.xpn.xerox.com;<local>
O2 - BHO: (no name) - {392BE62B-E7DE-430A-8859-0AFE677DE6E1} - C:\WINNT\bs2.dll
O2 - BHO: (no name) - {7559B76E-0222-4d77-9499-CCE9EB4EDC2F} - C:\PROGRA~1\AdShield\AdShield\AdShield.dll
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\winnt\googletoolbar_en_2.0.95-big.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\winnt\googletoolbar_en_2.0.95-big.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [NWTRAY] NWTRAY.EXE
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [CreateCD50] "C:\Program Files\Common Files\Adaptec Shared\CreateCD\CreateCD50.exe" -r
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [OAKSTART] C:\PROGRA~1\OAKTEC~1\OAKSIM~1\OAKSTART.EXE
O4 - HKLM\..\Run: [OAKTASK] C:\Program Files\Oak Technology\Oak SimpliCD\OAKTASK.EXE NOPOP
O4 - HKLM\..\Run: [BookedSpace] RunDLL32.EXE C:\WINNT\bs2.dll,DllRun
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SearchEnhancement] "C:\Program Files\scbar\v2\scbar.exe" /U
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Google Search - res://c:\winnt\GoogleToolbar_en_2.0.95-big.dll/cmsearch.html
O8 - Extra context menu item: &Maintain Block List... - C:\PROGRA~1\AdShield\AdShield\maintain.htm
O8 - Extra context menu item: Add to &Block List... - C:\PROGRA~1\AdShield\AdShield\suppress.htm
O8 - Extra context menu item: AdShield Option &Settings... - C:\PROGRA~1\AdShield\AdShield\settings.htm
O8 - Extra context menu item: Backward &Links - res://c:\winnt\GoogleToolbar_en_2.0.95-big.dll/cmbacklinks.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://c:\winnt\GoogleToolbar_en_2.0.95-big.dll/cmcache.html
O8 - Extra context menu item: Si&milar Pages - res://c:\winnt\GoogleToolbar_en_2.0.95-big.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page - res://c:\winnt\GoogleToolbar_en_2.0.95-big.dll/cmtrans.html
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: AdShield (HKCU)
O12 - Plugin for .aif: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
O12 - Plugin for .mov: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
O12 - Plugin for .mp4: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin4.dll
O14 - IERESET.INF: START_PAGE_URL=http://xww.internal.xerox.com/
O15 - Trusted Zone: http://tsg.eng.mc.xerox.com
O15 - Trusted Zone: http://xww.infra.world.xerox.com
O16 - DPF: axscanner - http://www.pestscan.com/scanner/axscanner.cab
O16 - DPF: axscannerruntime - http://www.pestscan.com/scanner/axscannerruntime.cab
O16 - DPF: mscomctl - http://www.pestscan.com/scanner/mscomctl.cab
O16 - DPF: msvcp71 - http://download.pestpatrol.com/Downloads/Components/msvcp71.cab
O16 - DPF: msvcr71 - http://download.pestpatrol.com/Downloads/Components/msvcr71.cab
O16 - DPF: ppctlcab - http://www.pestscan.com/scanner/ppctlcab.cab
O16 - DPF: Xerox PeopleNet Web - http://prod5.xpn.xerox.com/c/xp10400.cab
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {31B7EB4E-8B4B-11D1-A789-00A0CC6651A8} (Cult3D ActiveX Player) - http://www.cult3d.com/download/cult.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://apple.speedera.net/qtinstall.info.apple.com/borris/us/win/QuickTimeInstaller.exe
O16 - DPF: {6B4788E2-BAE8-11D2-A1B4-00400512739B} (PWMediaSendControl Class) - http://216.249.24.142/code/PWActiveXImgCtl.CAB
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.4.1_01) -
O16 - DPF: {8EDAD21C-3584-4E66-A8AB-EB0E5584767D} - http://toolbar.google.com/data/GoogleActivate.cab
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.installengine.com/engine/isetup.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37844.2100462963
O16 - DPF: {CAFEEFAC-0014-0001-0001-ABCDEFFEDCBA} (Java Runtime Environment 1.4.1_01) -
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {EE8B6D5F-FEF2-11D0-B13F-00A024798EF3} (Microsoft Search Settings Control) - http://lg.home.microsoft.com/search/lobby/searchsettings.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{26D817ED-711B-4401-AE0A-FF6E245385FE}: Domain = eng.mc.xerox.com
O17 - HKLM\System\CCS\Services\Tcpip\..\{26D817ED-711B-4401-AE0A-FF6E245385FE}: NameServer = 13.252.217.47,13.175.112.38,13.1.143.14,13.1.87.14,13.252.84.17
O17 - HKLM\System\CS1\Services\Tcpip\..\{26D817ED-711B-4401-AE0A-FF6E245385FE}: Domain = eng.mc.xerox.com
O17 - HKLM\System\CS1\Services\Tcpip\..\{26D817ED-711B-4401-AE0A-FF6E245385FE}: NameServer = 13.252.217.47,13.175.112.38,13.1.143.14,13.1.87.14,13.252.84.17
O17 - HKLM\System\CS2\Services\Tcpip\..\{26D817ED-711B-4401-AE0A-FF6E245385FE}: Domain = eng.mc.xerox.com
O17 - HKLM\System\CS2\Services\Tcpip\..\{26D817ED-711B-4401-AE0A-FF6E245385FE}: NameServer = 13.252.217.47,13.175.112.38,13.1.143.14,13.1.87.14,13.252.84.17
O17 - HKLM\System\CS3\Services\Tcpip\..\{26D817ED-711B-4401-AE0A-FF6E245385FE}: Domain = eng.mc.xerox.com
O17 - HKLM\System\CS3\Services\Tcpip\..\{26D817ED-711B-4401-AE0A-FF6E245385FE}: NameServer = 13.252.217.47,13.175.112.38,13.1.143.14,13.1.87.14,13.252.84.17
Thanks in advance for any help someone can provide!
 

dvk01

Derek
Retired Moderator Retired Malware Specialist
Joined
Dec 14, 2002
Messages
56,452
run hijackthis, tick all below, doublecheck to make sure you haven't missed any, close all browser windows & press fix checked

O2 - BHO: (no name) - {392BE62B-E7DE-430A-8859-0AFE677DE6E1} - C:\WINNT\bs2.dll
O4 - HKLM\..\Run: [BookedSpace] RunDLL32.EXE C:\WINNT\bs2.dll,DllRun
O4 - HKLM\..\Run: [SearchEnhancement] "C:\Program Files\scbar\v2\scbar.exe" /U

download AdAware 6 181
Before you scan with AdAware, check for updates of the reference file by using the "webupdate".

Then ........

Make sure the following settings are made and on -------"ON=GREEN"
From main window :Click "Start" then " Activate in-depth scan"

then......

click "Use custom scanning options>Customize" and have these options on: "Scan within archives" ,"Scan active processes","Scan registry", "Deep scan registry" ,"Scan my IE Favorites for banned URL" and "Scan my host-files"

then.........

go to settings(the gear on top of AdAware)>Tweak>Scanning engine and tick "Unload recognized processes during scanning" ...........then........"Cleaning engine" and tick "Automaticly try to unregister objects prior to deletion" and "Let windows remove files in use at next reboot"

then...... click "proceed" to save your settings.

Now to scan it´s just to click the "Scan" button.

When scan is finished, mark everything for removal and get rid of it.

then
Download Spybot - Search & Destroy from http://security.kolla.de

After installing, first press Online, and search for, put a check mark at, and install all updates.
Next, close all Internet Explorer and OE windows, hit 'Check for Problems', and have SpyBot remove all it finds that is marked in RED.


Run an online antivirus check from at least one of the following sites
http://security.symantec.com/default.asp?
http://housecall.trendmicro.com/
http://www.pandasoftware.com/activescan/

see if that cures the problem
 
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