IE,MY Computer don't open

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Aggie

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Apr 11, 2004
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3
I was working on somebody's computer yesterday)it is running windows XP. They were unable to open IE, MY Computer, Control Pane, and Recycle BIN. I installed AVG antivisus and it detected and removed 13 Viruses and put 1"Backdoor.Ruledor.A" into the vault.

Howver, the above programs will still not open. They will open though in safemode. When I click on IE in normal mode it will show that is it working and then nothing. when I try the other, all the icon s leave for a second then comeback. Thank you in advance for any help.

Aggie
 

Styxx

Banned
Joined
Sep 8, 2001
Messages
4,888
Use System Restore to roll your computer back to a date to before when your computer worked right. Before the error(s) started occurring.

To start System Restore, click Start, point to Programs, point to Accessories, point to System Tools, and then click System Restore. Or, in the Help and Support main screen, click Use System Restore under Fix a problem.
 

Triple6

Rob
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Joined
Dec 26, 2002
Messages
52,933
You may also want to run Adaware and Spybot on the computer. Don't forget to update them before scanning and have them fix all problems. In many causes a Browser Helper Object or Toolbar will cause this result. You can also post Hijackthis list for manual cleaning.

http://www.spywareinfo.com/~merijn/downloads.html
 

Aggie

Thread Starter
Joined
Apr 11, 2004
Messages
3
Thanks so much for your replies. She tried the system restore before I got there, going as far back as possible to no avail. I'll download hijack,spybot, and ad-aware and install them onto her compute (probably tuesday). I'll give an update then.Thanks again.
Aggie
 

Aggie

Thread Starter
Joined
Apr 11, 2004
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3
Well I ran Adware and found 700+ items. However, none were able to be removed, there seemed to be something interferring with Ad-ware. Installed Spybot and it fixed about 1/2 of the items. Apparently the item interferring with Adware was fixed because adware did its duty and finished the cleaning. The actual item that was causing the above mention problem seemed to be New.net adware. Thanks for the help it was much appreciated.
Aggie
 

cybertech

Retired Moderator
Joined
Apr 16, 2002
Messages
72,115
Go into control panel, add/remove programs and remove new.net.

Download Hijackthis.
Create a folder on your hard drive and save it there.
Unzip the file and extract it to the folder you have created.
Scan your machine, then click on Save Log.

Post a copy back here and someone will be happy to review it.

Don't make any changes until instructed to do so.
 
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