IE "page not found"

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skdunten

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Joined
Apr 14, 2003
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9
I am hoping someone out there can help me. A friend of mine bought a computer from a pawnshop, yikes! Anyway it has some issues and she has asked me to help...

Issue 1.
It connects to the Internet through dial-up just fine but will not display any pages. All pages come up ‘page not found.’ Also I cannot download her AVG updates or Ad-Aware updates. I cannot run any online virus scanners cause it wont pull up any web pages. I have tried all the clean-up things I can think of. I ran an un-updated version of AVG and found 8 viruses and got them removed. I ran an un-updated version of Ad-Aware and removed a few hundred malwares and spywares etc. I ran disk cleanup, defrag, CWShredder, Ewido, and TrojanHunter. I also ran winsockxp.fix. Restarted and still could not pull up a web page.

Issue 2.
It continually attempts to dial onto the Internet. I am not sure what program needs to connect but every few minutes it makes another attempt to connect.

Issue 3.
The previous owner has set up a parental password in Internet explorer under 'content adviser' and I do not know how to remove the password.

This is a HP machine running XP. I did get SP2 to install via the windows auto updates. Let me know if there is more information you need. Thanks in advance.

I did run hijackthis if anyone is interested in the log I can post it.
 
Joined
Mar 28, 2003
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3,998
Considering the circumstances, I think reformat and install XP. You have no way of knowing what files have been corrupted by all the malware. Or even if files are missing/deleted. The registry is probably in bad shape as well. This is really the best solution.

You can try iefix - but you might need the Install CD anyway. It's freeware.
http://www.winxptutor.com/download/iefix.zip

It is a general purpose repair utility for Internet Explorer which repairs Internet Explorer by registering it's core DLL files. Additionally if it detects Windows 2000/XP as the Operating System, it runs SFC to restore missing or corrupt Windows system files. Read about it here before using:
http://windowsxp.mvps.org/IEFIX.htm

sekirt
 

skdunten

Thread Starter
Joined
Apr 14, 2003
Messages
9
sekirt,

Thanks for the fast reply! She does not have the install cd so I was hoping not to format. Looks like I cannot even run the iefix without the xp cd. Also I did install firefox and no page will load their either. Any other suggestions?

Thanks
 
Joined
Mar 28, 2003
Messages
3,998
That would be just 1 more reason to reformat (Firefox).

Technically, she has a pirated copy of XP. Since someone else purchased it. When a computer is sold, it should be wiped clean of any software or the Windows CD, (version that is installed), should go with it.

Even if I had that computer in front of me, I can't tell what files might be messed up. It would be extremely hard to figure it out just using words. You ran the programs that "should" have gotten it running - so it must be something outside of that realm. Missing files, corrupted files, etc; I think she just has to purchase a Windows CD. Maybe eBay?

You can try actually running iefix...see what happens. Shouldn't make it any worse.

sekirt
 
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