IE "Pauses" on Particular Actions

Recently I have encountered some problems with Internet Explorer that were not a problem before. I realized this problem nearly immediately after I got Norton Anti-Virus and Internet Security installed and setup.

Internet Explorer works perfect, but I have noticed the following problems:

1.) If I right click on a link, and choose OPEN IN A NEW WINDOW, IE will "freeze up". If I leave it alone for about 1-2 minutes, and come back to it, it will have been unfrozen but the new window will not have come up. I often do this to open some links so that I do not get into a new site and have to have troubles going BACK.

2.) If I click on certain links which are run by JavaScript (have only appeared to have encountered this kind of problem trying to download new wallpaper from http://www.webshots.com when I click the link to download it), it will also pause up. In terms of WebShots however, it will pause for approx. 4 minutes or so, then suddenly the download will start (as if it were somehow delayed for some reason).

3.) Some links are setup on sites to load up in a new and different window, such as a link on this site to a URL put in a post, and if I click on the link, I get the exact same kind of pause and unpause problem as with #1.


Please advise me on how to fix this problem. Attached is an image showing the version of IE I use if it is of any help.


Thanks!

 

Check this link. Download and run Startup List, post back with the results -

www.lurkhere.com/~nicefiles/

 

Attached is the TXT.

 

Well... anyone know how to "solve" this?

 

Sorry for the delay, not sure how I missed your post

Posting the Startup results here -

StartupList report, 1/18/2003, 2:02:40 PM
StartupList version: 1.51
Started from : C:\[temp]\2003-01-18 Startup List\StartupList.EXE
Detected: Windows XP SP1 (WinNT 5.01.2600)
Detected: Internet Explorer v6.00 SP1 (6.00.2800.1106)
* Using default options
==================================================

Running processes:

C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\PackethSvc.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton Internet Security\NISUM.EXE
C:\WINDOWS\System32\tcpsvcs.exe
C:\Program Files\Norton Internet Security\SymProxySvc.exe
C:\Program Files\Norton Internet Security\NISSERV.EXE
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\atiptaxx.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Compaq\EAB\EabServr.exe
C:\Program Files\Norton Internet Security\IAMAPP.EXE
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\Program Files\Microsoft Office 2000\Office\1033\OLFSNT40.EXE
C:\Program Files\Norton Internet Security\ATRACK.EXE
C:\Program Files\Internet Explorer\iexplore.exe
c:\Program Files\Microsoft Money\System\urlmap.exe
C:\[temp]\2003-01-18 Startup List\StartupList.exe

--------------------------------------------------

Listing of startup folders:

Shell folders Common Startup:
[C:\Documents and Settings\All Users\Start Menu\Programs\Startup]
Microsoft Office.lnk = C:\Program Files\Microsoft FrontPage 2000\Office\OSA9.EXE
Symantec Fax Starter Edition Port.lnk = C:\Program Files\Microsoft Office 2000\Office\1033\OLFSNT40.EXE

--------------------------------------------------

Checking Windows NT UserInit:

[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
UserInit = C:\WINDOWS\system32\userinit.exe,

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

ATIModeChange = Ati2mdxx.exe
AtiPTA = atiptaxx.exe
SynTPLpr = C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
SynTPEnh = C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
eabconfg.cpl = C:\Program Files\Compaq\EAB\EabServr.exe /Start
srmclean = C:\Cpqs\Scom\srmclean.exe
TkBellExe = C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe -osboot
Cpqset = c:\compaq\cpqsetup\cpqset.exe
PrinTray = C:\WINDOWS\System32\spool\DRIVERS\W32X86\2\printray.exe
iamapp = C:\Program Files\Norton Internet Security\IAMAPP.EXE
NAV Agent = C:\PROGRA~1\NORTON~1\navapw32.exe

--------------------------------------------------


Enumerating Browser Helper Objects:

(no name) - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}
(no name) - c:\windows\googletoolbar.dll - {AA58ED58-01DD-4d91-8333-CF10577473F7}
NAV Helper - C:\Program Files\Norton AntiVirus\NavShExt.dll - {BDF3E430-B101-42AD-A544-FADC6B084872}
(no name) - c:\Program Files\Microsoft Money\System\mnyviewer.dll - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC}

--------------------------------------------------

Enumerating Task Scheduler jobs:

Norton AntiVirus - Scan my computer.job
Registration reminder 1.job
Registration reminder 2.job
Registration reminder 3.job
Symantec NetDetect.job

--------------------------------------------------

Enumerating Download Program Files:

[Symantec AntiVirus scanner]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\avsniff.dll
CODEBASE = http://security.symantec.com/SSC/SharedContent/vc/bin/AvSniff.cab

[OPUCatalog Class]
InProcServer32 = C:\WINDOWS\System32\opuc.dll
CODEBASE = http://office.microsoft.com/productupdates/content/opuc.cab

[{8EDAD21C-3584-4E66-A8AB-EB0E5584767D}]
CODEBASE = http://toolbar.google.com/data/GoogleActivate.cab

[Update Class]
InProcServer32 = C:\WINDOWS\System32\iuctl.dll
CODEBASE = http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37602.537650463

[YahooYMailTo Class]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\ymmapi.dll
CODEBASE = http://download.yahoo.com/dl/installs/ymail/ymmapi.dll

[Symantec RuFSI Registry Information Class]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\rufsi.dll
CODEBASE = http://security.symantec.com/SSC/SharedContent/common/bin/cabsa.cab

--------------------------------------------------
End of report, 5,180 bytes
Report generated in 0.110 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/full - to include several rarely-important sections
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only

 

Np with the Startups...but one/few programs can be disabled.

Try this -

Start->Run->msconfig [enter]

Click on the Startup tab and uncheck -

TkBellExe = C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe -osboot

Click Apply, then Ok.

Not sure about the RAM/Processor. I'm just guessing its Norton Internet Security thats taking up a lot of memory, probably causing the problem with IE too. Disable NIS too and see if things are any better.

Anyway download Spybot from here . Run the program. See if it finds any spyware/adware. If found remove/relete everything.

 

I will try it.

But what exactly is the program that I will be disabling?

As for the RAM/Processor, it should not be a problem. This is just my laptop with the problem (don't have Norton on my desktop PC anyway), and as you can see in my signature, my laptop has 2.4ghz Pentium 4, 512mb RAM. If that helps any.

 

The program that I want you to disable is Real Player.

Did you try an IE repair?

 

Have not had any time yet today to really get this done. As for IE, I did do the repair and a new install; which did not fix the problem. I feel the problem might be with Norton because I do have it setup to block out scripts, or to ask me whether or not to allow/block. But I do not want to disable this feature.

I will be back here around 3:30pm US Mountain time tomorrow and should be able to try the RealPlayer thing then. But if you can come with anything else between now and then, you got some time.

 

I know you want to use the Norton feature but just for a trial disable it and use IE. See if things are better. Just a trial!

 

Try running the regsvr32 commands covered in this "new window" thread; it often fixes the issue.

http://forums.techguy.org/showthread.php?s=&threadid=110382

Also, Norton Internet Security has a "Privacy" feature that interferes with many sites, particularly "secure" ones; try disabling that.

This running process as I understand it, gets installed with AOL:

C:\WINDOWS\System32\PackethSvc.exe

Yet you do not seem to be on AOL from what I can see. I'd try doing a ctrl-alt-del and "end-tasking" it to see if it makes any difference. If it does help to end-task it, you might look for it in your XP services profile and try setting it to disabled.

 

I checked out and did the stuff recommended on that thread and no luck.

Unlike they seem to say (where the window actually opens but is blank), on mine the original IE just freezes for awhile and the new window never pops up to begin with.

And as for that process (program), I will try that. Not sure how that would be there since I do not use AOL or have anything AOL on my laptop.