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IE problems connecting to web

Discussion in 'Virus & Other Malware Removal' started by johnrb100, Dec 28, 2010.

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  1. johnrb100

    johnrb100 Thread Starter

    Joined:
    Dec 28, 2010
    Messages:
    5
    Internet Explorer Settings Problems.
    I connect to the internet with Verizon DLS, and up to a few days ago , everything worked fine.
    My problem is now when I start my computer, and go to select IE, I get the blank page with
    "Can not display that web page"
    After that I sometimes get a small Verizon box saying it will connect me to the internet.
    Then it will say it needs to reset my IE proxy settings.... which it does, and after that I can usually click on IE and go straight to my Yahoo Home page.
    But it only seems to last a short while, and I either loose my internet connections, or if I try to open a new IE page, I get the same "Can not display that web page"

    So my problem... something seems set wrong on my IE connections page, and I can't seem to make a permanent change.
     
  2. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    Open Internet Explorer. Click Tools > Internet Options > Connections > Lan settings > Proxy server > Advanced > delete proxy server settings > click OK > uncheck all boxes > click OK.
     
  3. johnrb100

    johnrb100 Thread Starter

    Joined:
    Dec 28, 2010
    Messages:
    5
    Thanks for the help. I deleted the proxy settings as you said, and things work for a while. Then for some reason, the proxy settings have been re-set, and not by anything I have done.
     
  4. DoubleHelix

    DoubleHelix Banned

    Joined:
    Dec 9, 2004
    Messages:
    24,388
    What is "Verizon DLS"? Do you mean DSL? Do you have a modem/router? Did Verizon say you had to install software to use the connection? That's highly unlikely. I would suggest contacting their tech support.
     
  5. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    Your proxy settings might be reset by malware.

    Please click HERE to download and install HijackThis.

    Run it and select Do a system scan and save a logfile from the Main Menu.

    The log will be saved in Notepad. Copy and paste the log in your next post.

    IMPORTANT: Do not fix anything
     
  6. johnrb100

    johnrb100 Thread Starter

    Joined:
    Dec 28, 2010
    Messages:
    5
    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 1:22:44 PM, on 12/30/2010
    Platform: Windows Vista SP2 (WinNT 6.00.1906)
    MSIE: Internet Explorer v8.00 (8.00.6001.18999)
    Boot mode: Normal
    Running processes:
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Users\John\AppData\Roaming\dwm.exe
    C:\Windows\system32\taskeng.exe
    C:\Windows\SYSTEM32\WISPTIS.EXE
    C:\Program Files\Common Files\microsoft shared\ink\TabTip.exe
    C:\Program Files\Tablet\Wacom\Wacom_TabletUser.exe
    C:\Users\John\AppData\Roaming\Microsoft\conhost.exe
    C:\Users\John\AppData\Local\Temp\csrss.exe
    C:\Windows\sttray.exe
    C:\Windows\System32\rundll32.exe
    C:\Program Files\Verizon\VSP\VerizonServicepoint.exe
    C:\Program Files\Verizon\McciTrayApp.exe
    C:\Program Files\Java\jre1.5.0_17\bin\jusched.exe
    C:\Program Files\McAfee.com\Agent\mcagent.exe
    C:\Program Files\Seagate\SeagateManager\FreeAgent Status\stxmenumgr.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Windows\ehome\ehtray.exe
    C:\Program Files\Seagate\SystemTray\StxMenuMgr.exe
    C:\Program Files\RadioTime\mrt.exe
    C:\Program Files\Belkin\F1U201.401\usbshare.exe
    C:\Windows\ehome\ehmsas.exe
    C:\Program Files\Windows Media Player\wmpnscfg.exe
    C:\Program Files\Memeo\AutoBackup\MemeoBackup.exe
    C:\Program Files\Common Files\Microsoft Shared\Ink\InputPersonalization.exe
    C:\Program Files\Common Files\Adobe\OOBE\PDApp\UWA\AAM Updates Notifier.exe
    C:\Program Files\Verizon\VSP\VerizonServicepointComHandler.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\TextPad 5\TextPad.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Ipswitch\WS_FTP 12\WsftpCOMHelper.exe
    C:\Program Files\Common Files\Corel\Standby\Standby.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://search.yahoo.com/search?fr=mcafee&p=%s
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:65071
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    R3 - URLSearchHook: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
    F3 - REG:win.ini: load=C:\Users\John\AppData\Local\Temp\csrss.exe
    O1 - Hosts: ::1 localhost
    O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn2\yt.dll
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: McAfee Phishing Filter - {27B4851A-3207-45A2-B947-BE8AFE6163AB} - c:\PROGRA~1\mcafee\msk\mskapbho.dll
    O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_17\bin\ssv.dll
    O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\Common Files\McAfee\SystemCore\ScriptSn.20101105201403.dll
    O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Verizon Broadband Toolbar - {A057A204-BACC-4D26-8398-26FADCF27386} - C:\PROGRA~1\VERIZO~1\VERIZO~1.DLL
    O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
    O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn2\YTSingleInstance.dll
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn2\yt.dll
    O3 - Toolbar: Verizon Broadband Toolbar - {A057A204-BACC-4D26-8398-26FADCF27386} - C:\PROGRA~1\VERIZO~1\VERIZO~1.DLL
    O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
    O4 - HKLM\..\Run: [SigmatelSysTrayApp] sttray.exe
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [DLCXCATS] rundll32 C:\Windows\system32\spool\DRIVERS\W32X86\3\DLCXtime.dll,[email protected]
    O4 - HKLM\..\Run: [Standby] "C:\Program Files\Common Files\Corel\Standby\Standby.exe" -START
    O4 - HKLM\..\Run: [VerizonServicepoint.exe] "C:\Program Files\Verizon\VSP\VerizonServicepoint.exe" /AUTORUN
    O4 - HKLM\..\Run: [Verizon_McciTrayApp] "C:\Program Files\Verizon\McciTrayApp.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_17\bin\jusched.exe"
    O4 - HKLM\..\Run: [mcui_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
    O4 - HKLM\..\Run: [MaxMenuMgr] "C:\Program Files\Seagate\SeagateManager\FreeAgent Status\StxMenuMgr.exe"
    O4 - HKLM\..\Run: [StxTrayMenu] C:\Program Files\Seagate\SystemTray\FreeAgentLauncher.exe C:\Program Files\Seagate\SystemTray\StxMenuMgr.exe
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [conhost] C:\Users\John\AppData\Roaming\Microsoft\conhost.exe
    O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
    O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
    O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
    O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
    O4 - HKCU\..\Run: [Messenger (Yahoo!)] "C:\PROGRA~1\Yahoo!\Messenger\YahooMessenger.exe" -quiet
    O4 - HKCU\..\Run: [RadioTime] "C:\Program Files\RadioTime\mrt.exe" /nosplash /noplayer
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\Run: [RadioTime] "C:\Program Files\RadioTime\mrt.exe" /nosplash /noplayer (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-18\..\Run: [RadioTime] "C:\Program Files\RadioTime\mrt.exe" /nosplash /noplayer (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [RadioTime] "C:\Program Files\RadioTime\mrt.exe" /nosplash /noplayer (User 'Default user')
    O4 - Startup: AutoBackup Launcher.lnk = C:\Program Files\Memeo\AutoBackup\MemeoLauncher.exe
    O4 - Global Startup: F1U201.401.lnk = ?
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE15~1.0_1\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE15~1.0_1\bin\ssv.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
    O13 - Gopher Prefix:
    O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - https://activatemydsl.verizon.net/sdcCommon/download/DSL/Verizon High Speed Internet Installer.cab
    O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
    O16 - DPF: {5D637FAD-E202-48D1-8F18-5B9C459BD1E3} (Image Uploader Control) - http://www.mpix.com/customer/uploading/activex/ImageUploader5.cab
    O16 - DPF: {83A4D5A6-E2C1-4EDD-AD48-1A1C50BD06EF} (Image Uploader Control) - http://www.mpix.com/customer/uploading/activex/ImageUploader6.cab
    O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.5.0) - http://javadl-esd.sun.com/update/1.5.0/jinstall-1_5-windows-i586.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O18 - Protocol: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
    O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
    O23 - Service: AST Service (astcc) - Nalpeiron Ltd. - C:\Windows\system32\ASTSRV.EXE
    O23 - Service: AutoBackup (BMUService) - Memeo - C:\Program Files\Memeo\AutoBackup\MemeoService.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: BroadWave (BroadWaveService) - NCH Software - C:\Program Files\NCH Swift Sound\BroadWave\broadwave.exe
    O23 - Service: PC Tools Disk Suite (DiskSuiteService) - PC Tools Software - C:\Program Files\PC Tools Disk Suite\DSService.exe
    O23 - Service: dlcx_device - - C:\Windows\system32\dlcxcoms.exe
    O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
    O23 - Service: Seagate Service (FreeAgentGoNext Service) - Seagate Technology LLC - C:\Program Files\Seagate\SeagateManager\Sync\FreeAgentService.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: IHA_MessageCenter - Unknown owner - C:\Program Files\Verizon\IHA_MessageCenter\Bin\Verizon_IHAMessageCenter.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: McAfee SiteAdvisor Service - McAfee, Inc. - C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
    O23 - Service: McciCMService - Alcatel-Lucent - C:\Program Files\Common Files\Motive\McciCMService.exe
    O23 - Service: McAfee Personal Firewall Service (McMPFSvc) - McAfee, Inc. - C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe
    O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe
    O23 - Service: McAfee VirusScan Announcer (McNaiAnn) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe
    O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe
    O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan\mcods.exe
    O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe
    O23 - Service: McShield - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\\mcshield.exe
    O23 - Service: McAfee Firewall Core Service (mfefire) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\\mfefire.exe
    O23 - Service: McAfee Validation Trust Protection Service (mfevtp) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\mfevtps.exe
    O23 - Service: McAfee Anti-Spam Service (MSK80Service) - McAfee, Inc. - C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe
    O23 - Service: Nalpeiron Licensing Service (nlsX86cc) - Nalpeiron Ltd. - C:\Windows\system32\nlssrv32.exe
    O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
    O23 - Service: ProtexisLicensing - Unknown owner - C:\Windows\system32\PSIService.exe
    O23 - Service: Protexis Licensing V2 (PSI_SVC_2) - Protexis Inc. - c:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe
    O23 - Service: LiveShare P2P Server 10 (RoxLiveShare10) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxLiveShare10.exe
    O23 - Service: RoxMediaDB10 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxMediaDB10.exe
    O23 - Service: Roxio Hard Drive Watcher 10 (RoxWatch10) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxWatch10.exe
    O23 - Service: ServicepointService - Radialpoint Inc. - C:\Program Files\Verizon\VSP\ServicepointService.exe
    O23 - Service: SigmaTel Audio Service (STacSV) - SigmaTel, Inc. - C:\Program Files\SigmaTel\C-Major Audio\WDM\STacSV.exe
    O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
    O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
    O23 - Service: Adobe SwitchBoard (SwitchBoard) - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
    O23 - Service: TabletServiceWacom - Wacom Technology, Corp. - C:\Program Files\Tablet\Wacom\Wacom_Tablet.exe
    O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe
    O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
    --
    End of file - 13745 bytes
     
  7. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    Run HijackThis again.

    Select Do a system scan only.

    Check the following:

    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:65071

    Click Fix checked.


    Your computer is infected. Please click on Report and kindly ask to be moved to the Virus & Other Malware Removal forum. Be sure to provide the appropriate reports in that forum after reading THIS. From there, be patient. You should get an answer within the next 48 hours. Those guys are really busy!
     
  8. dvk01

    dvk01 Moderator Malware Specialist

    Joined:
    Dec 14, 2002
    Messages:
    56,236
    First Name:
    Derek
    Delete any existing version of ComboFix you have sitting on your desktop
    Please read and follow all these instructions very carefully
    Do not edit or remove any information or user names etc, otherwise we cannot fix the problem. If you insist on editing out anything then I will close the topic & refuse to offer any help.

    Download ComboFix from Here or Hereto your Desktop.
    As you download it rename it to username123.exe


    **Note: It is important that it is saved directly to your desktop and run from the desktop and not any other folder on your computer**
    --------------------------------------------------------------------
    1. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

    • Very Important! Temporarily disable your anti-virus and anti-malware real-time protection and any script blocking components of them or your firewall before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results" or stop combofix running at all
    • Click on THIS LINK to see instructions on how to temporarily disable many security programs while running combofix. The list does not cover every program. If yours is not listed and you don't know how to disable it, please ask.
    • Remember to re enable the protection again after combofix has finished
    --------------------------------------------------------------------
    2. Close any open browsers and any other programs you might have running
    Double click on combofix.exe & follow the prompts.​
    If you are using windows XP It might display a pop up saying that "Recovery console is not installed, do you want to install?"
    Please select yes & let it download the files it needs to do this. Once the recovery console is installed Combofix will then offer to scan for malware. Select continue or yes.
    When finished, it will produce a report for you.
    Please post the "C:\ComboFix.txt" for further review


    ****Note: Do not mouseclick combofix's window while it's running. That may cause it to stall or freeze ****

    Note: ComboFix may reset a number of Internet Explorer's settings, including making it the default browser.
    Note: Combofix prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you -- please tell us when you reply. Read HERE why we disable autoruns

    Please do not install any new programs or update anything (always allow your antivirus/antispyware to update) unless told to do so while we are fixing your problem. If combofix alerts to a new version and offers to update, please let it. It is essential we always use the latest version.

    Please tell us if it has cured the problems or if there are any outstanding issues
     
  9. johnrb100

    johnrb100 Thread Starter

    Joined:
    Dec 28, 2010
    Messages:
    5
    I have attached the file ComboFix.txt
     

    Attached Files:

  10. dvk01

    dvk01 Moderator Malware Specialist

    Joined:
    Dec 14, 2002
    Messages:
    56,236
    First Name:
    Derek
    I need to examine a few files that appear suspicious before we can go any further

    Download the attached CFScript.txt and save it to your desktop ( click on the link underneath this post & if you are using internet explorer when the "File download" pop up comes press SAVE and choose desktop in the list of selections in that window & press save)
    Disable any antivirus/antimalware/firewall realtime protection or script blocking in the same way you did previously before running combofix & remember to re-enable it when it has finished
    Close any open browsers
    Then drag the CFScript.txt into the ComboFix.exe as shown in the screenshot below.



    [​IMG]



    This will start ComboFix again. It may ask to reboot. Post the contents of Combofix.txt in your next reply


    Note: these instructions and script were created specifically for this user. If you are not this user, do NOT follow these instructions or use this script as it could damage the workings of your system and will not fix your problem. If you have a similar problem start your own topic in the malware fixing forum

    This will create a zip file inside C:\QooBox\quarantine named something like [38][email protected]

    at the end it will pop up an alert & open your browser and ask you to send the zip file

    please follow those instructions. We need to see the zip file before we can carry on with the fix

    If there is no pop up alert or open browser then

    please go to http://www.thespykiller.co.uk/index.php?board=1.0 and upload these files so I can examine them and if needed distribute them to antivirus companies.
    Just press new topic, fill in the needed details and just give a link to your post here & then press the browse button and then navigate to & select the files on your computer, If there is more than 1 file then press the more attachments button for each extra file and browse and select etc and then when all the files are listed in the windows press send to upload the files ( do not post HJT logs there as they will not get dealt with)

    Files to submit:
    the zip file inside C:\QooBox\quarantine created by combofix named something like [38][email protected]

    or to
    http://www.bleepingcomputer.com/submit-malware.php?channel=38
     

    Attached Files:

  11. dvk01

    dvk01 Moderator Malware Specialist

    Joined:
    Dec 14, 2002
    Messages:
    56,236
    First Name:
    Derek
    I can't see anything wrong with the files you sent
    how is the computer now
    are you still having any problems or have they all been cleared up
     
  12. johnrb100

    johnrb100 Thread Starter

    Joined:
    Dec 28, 2010
    Messages:
    5
    The computer seems to be working fine now. I really appreciate your work effort, and would like to make a donation. What link should I use?
    Again, thank you very much for your efforts.
     
  13. dvk01

    dvk01 Moderator Malware Specialist

    Joined:
    Dec 14, 2002
    Messages:
    56,236
    First Name:
    Derek
    *Follow these steps to uninstall Combofix and the other tools it downloaded to remove the malware*
    * Click START then RUN
    * Now type Combofix /Uninstall in the runbox and click OK. Note the space between the X and the /U, it needs to be there.
    [​IMG]

    This will also purge the restore folder and clear any malware that has been put in there. Now Empty Recycle bin on desktop Then reboot.

    go here http://www.thespykiller.co.uk/index.php?page=3 for info on how to tighten your security settings and how to help prevent future attacks.

    and scan here http://secunia.com/software_inspector/ for out of date & vulnerable common applications on your computer and update whatever it suggests

    Then pay an urgent visit to windows update & make sure you are fully updated, that will help to plug the security holes that let these pests on in the first place
     
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