ie & symantec

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cooma

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Dec 1, 2001
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help help
when trying to run norton liveupdate..ie opens then when going to symantec i get a error message........

if i go through ie and try to go to symantec or even a site with a link to them ie crashes & closes.......help please...:(
 
Joined
Oct 14, 2001
Messages
2,218
Are you also having trouble reaching other URL's with IE?
What version are you using?
 

cooma

Thread Starter
Joined
Dec 1, 2001
Messages
88
ie 5
did download 5.5 and tools but removed it when problems continued....repair option didnot help so
all i'm trying to do is get a live update for nortons 2000
used housecall av 97 it picked up repaired or deleted all
so frustrating
 
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Im having a hardtime understanding .... but it appears you're saying that housecalls virus scan took out part of your nortons tools.......... Is this correct?
 

Bryan

Bryan
Joined
Jul 3, 1999
Messages
11,943
If I'm not mistaken, Norton uses the Hosts file in some of it's software to connect you to their site. Try this and see if you can get to Nortons

Start>Find>Files, key in Hosts* and press enter. If you find a file called just Hosts with No file extension, right click on it and rename it Hosts.old

Now try Nortons
 

TonyKlein

Malware Specialist
Joined
Aug 26, 2001
Messages
10,392
A virus like MTX makes it impossible to reach various antivirus web sites.

In any case, having your computer scanned on line would be a good idea: <A HREF="http://housecall.antivirus.com/">Trend Micro HouseCall </A>

And the exact text of your Norton error message would help as well.

Good luck,
 

Bryan

Bryan
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Messages
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It can't hurt to run another online scan but I was under the impression that they said they had already run an online scan at Trend's site. Maybe I misread their post. It is a little confusing like Savvy said.
 

TonyKlein

Malware Specialist
Joined
Aug 26, 2001
Messages
10,392
You're right, Bryan. I guess they've been there already.
But it remains confusing all the same... :rolleyes:

Greetz,
 
Joined
Oct 14, 2001
Messages
2,218
re reading the first post... it appears to be that symantecs server may be down...
if i go through ie and try to go to symantec or even a site with a link to them ie crashes & closes.......help please...
or that her system is not able to reach it. So Im thinking Tony may be right.
hmmmmmmmmm....... maybe thats where I got the impression Nortons was damaged by a scan at Housecalls ... the virus was attached & houscalls removed something there.?????? maybe?


Savvy :)
 

cooma

Thread Starter
Joined
Dec 1, 2001
Messages
88
sorry for all the confusion......

been using norton2000 for ages never any trouble....partner tried to do a liveupdate when he started having some problems with his computer...
using ie5
i downloaded ie5.5+tools but could still no acces only symantec site..
tried using tools ie5.5 but did not change error message ,(will send it later not at that computer)
uninstalled 5.5 as could not use outlook.
even using search for symantec results in ie being closed.......

did run housecall inbetween all this,before uninstall
 

cooma

Thread Starter
Joined
Dec 1, 2001
Messages
88
no standard home pc ..connected through a local provider....can access symantec from another computer using same connection
 
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