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IE won't run, pc generally very sluggish in w XP

Discussion in 'Virus & Other Malware Removal' started by matenzo, Jun 30, 2009.

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  1. matenzo

    matenzo Thread Starter

    Joined:
    Jun 30, 2009
    Messages:
    4
    Hello!

    I'm new to this forum but I heard you guyz are some kinda pc gurus and all-around specialists in everything software so I thought you might be able to help me sort out a problem I've been having.

    A year ago, I got myself a new pc and passed my old system (athon xp 2400+, 2gb RAM, gforceFX 5200 256 mb, windows XP-back then it run perfectly well-) to my sister. A couple of dayz ago she called me in panic saying she couldn't get her internet explorer to launch.


    Since firefox and google chrome run normally I wouldn't really care much but from what I can tell, IE not launching is the least of her problems. The pc is generally a lot sluggier than I remember. Actually, every 10 minutes or so it appears to "lag" for 3-4 seconds (the mouse cursor is still moving around but all running aplications freeze for a bit) making runing even the simplest application a rather annoying experience. I don't remember having that kind of issues on this system a year ago and I don't think it's a hardware issue (or some kind of overheating issue since I had the cooling fan replaced a while ago).

    Although Nod32 she has currently installed doesn't seem to detect any threats (and appears to be up to date) I'm pretty concerned about cpu usage frequently spiking even though hardly anything appears to be running.

    There's plenty of expensive software related to her line of work installed on the system that I hardly know anything about and a LOT of freeware I've never even heard of as well. Sadly, formating is out of the question right now (at least for the duration of the summer) so I was kind of hoping you might be able to offer some insight on the situation.

    Thank you in advance,
    Matt

    oh, I run the hijack this thingy and here's the log:

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 5:45:17 μμ, on 30/6/2009
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.5730.0013)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\ESET\ESET Smart Security\ekrn.exe
    C:\WINDOWS\system32\nvsvc32.exe
    C:\Program Files\Google\Update\GoogleUpdate.exe
    c:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe
    C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
    C:\spm\spmdib.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\Tablet.exe
    C:\WINDOWS\system32\carpserv.exe
    C:\Program Files\Crypto\AccessRunner ADSL\CnxDslTb.exe
    C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\ESET\ESET Smart Security\egui.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\PROGRA~1\Sony\SONICS~1\SsAAD.exe
    C:\Program Files\Veoh Networks\VeohWebPlayer\veohwebplayer.exe
    C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    C:\Program Files\Wacom\TabUserW.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\WINDOWS\system32\drwtsn32.exe
    C:\WINDOWS\system32\drwtsn32.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\WINDOWS\system32\drwtsn32.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    O1 - Hosts: 212.251.31.10 L2authd.lineage2.com
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
    O2 - BHO: Βοηθός εισόδου του Windows Live - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.15642\swg.dll
    O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
    O2 - BHO: Google Gears Helper - {E0FEFE40-FBF9-42AE-BA58-794CA7E3FB53} - C:\Program Files\Google\Google Gears\Internet Explorer\0.5.23.0\gears.dll
    O3 - Toolbar: Veoh Web Player Video Finder - {0FBB9689-D3D7-4f7a-A2E2-585B10099BFC} - C:\Program Files\Veoh Networks\VeohWebPlayer\VeohIEToolbar.dll
    O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
    O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
    O4 - HKLM\..\Run: [CloneCDElbyCDFL] "C:\Program Files\Elaborate Bytes\CloneCD\ElbyCheck.exe" /L ElbyCDFL
    O4 - HKLM\..\Run: [CARPService] carpserv.exe
    O4 - HKLM\..\Run: [CnxDslTaskBar] "C:\Program Files\Crypto\AccessRunner ADSL\CnxDslTb.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
    O4 - HKLM\..\Run: [QuickTime Task] "C:\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [egui] "C:\Program Files\ESET\ESET Smart Security\egui.exe" /hide /waitservice
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
    O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
    O4 - HKCU\..\Run: [SsAAD.exe] C:\PROGRA~1\Sony\SONICS~1\SsAAD.exe
    O4 - HKCU\..\Run: [VeohPlugin] "C:\Program Files\Veoh Networks\VeohWebPlayer\veohwebplayer.exe"
    O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
    O4 - Global Startup: TabUserW.lnk = C:\Program Files\Wacom\TabUserW.exe
    O8 - Extra context menu item: Ε&ξαγωγή στο Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
    O9 - Extra button: (no name) - {09C04DA7-5B76-4EBC-BBEE-B25EAC5965F5} - C:\Program Files\Google\Google Gears\Internet Explorer\0.5.23.0\gears.dll
    O9 - Extra 'Tools' menuitem: &Gears Settings - {09C04DA7-5B76-4EBC-BBEE-B25EAC5965F5} - C:\Program Files\Google\Google Gears\Internet Explorer\0.5.23.0\gears.dll
    O9 - Extra button: Προσθήκη στο ιστολόγιο - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra 'Tools' menuitem: &Προσθήκη στο ιστολόγιο στο Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra button: Έρευνα - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O17 - HKLM\System\CCS\Services\Tcpip\..\{4A1F0F0C-5418-44E9-83B5-CCC41523FE9D}: NameServer = 194.219.227.1 194.219.227.2
    O17 - HKLM\System\CCS\Services\Tcpip\..\{E0211C59-2538-4182-A077-D8FF51944182}: NameServer = 85.255.112.39,85.255.112.40
    O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.112.39,85.255.112.40
    O17 - HKLM\System\CS1\Services\Tcpip\..\{4A1F0F0C-5418-44E9-83B5-CCC41523FE9D}: NameServer = 194.219.227.1 194.219.227.2
    O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.112.39,85.255.112.40
    O18 - Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
    O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: ESET HTTP Server (EhttpSrv) - ESET - C:\Program Files\ESET\ESET Smart Security\EHttpSrv.exe
    O23 - Service: ESET Service (ekrn) - ESET - C:\Program Files\ESET\ESET Smart Security\ekrn.exe
    O23 - Service: Google Update Service (gupdate1c961155f478560) (gupdate1c961155f478560) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
    O23 - Service: License Management Service ESD - Unknown owner - C:\Program Files\Common Files\element5 Shared\Service\Licence Manager ESD.exe
    O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
    O23 - Service: Protexis Licensing V2 (PSI_SVC_2) - Protexis Inc. - c:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe
    O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
    O23 - Service: SPM License Server (spmd) - mental images GmbH - C:\spm\spmdib.exe
    O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
    O23 - Service: SonicStage SCSI Service (SSScsiSV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SSScsiSV.exe
    O23 - Service: TabletService - Wacom Technology, Corp. - C:\WINDOWS\system32\Tablet.exe

    --
    End of file - 9996 bytes
     
  2. sjpritch25

    sjpritch25

    Joined:
    Sep 8, 2005
    Messages:
    9,113
    Welcome to TSG :)


    Sorry for the delay


    [​IMG] Please download Malwarebytes' Anti-Malware from Here.



    Double Click mbam-setup.exe to install the application.
    • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
    • If an update is found, it will download and install the latest version.
    • Once the program has loaded, select "Perform Quick Scan", then click Scan.
    • The scan may take some time to finish,so please be patient.
    • When the scan is complete, click OK, then Show Results to view the results.
    • Make sure that everything is checked, and click Remove Selected.
    • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
    • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
    • Copy&Paste the entire report in your next reply.

    Extra Note:



    If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediatly.
     
  3. matenzo

    matenzo Thread Starter

    Joined:
    Jun 30, 2009
    Messages:
    4
    I don't think the link you gave me is working
     
  4. sjpritch25

    sjpritch25

    Joined:
    Sep 8, 2005
    Messages:
    9,113
    no it works fine. what happens?
     
  5. matenzo

    matenzo Thread Starter

    Joined:
    Jun 30, 2009
    Messages:
    4
    I cannot access malwarebytes.org . I get something like a url not found message.
     
  6. sjpritch25

    sjpritch25

    Joined:
    Sep 8, 2005
    Messages:
    9,113
    Download RootRepeal:
    http://rootrepeal.googlepages.com/RootRepeal.zip
    • Extract the archive to a folder you create such as C:\RootRepeal
    • Double-click RootRepeal.exe to launch the program (Vista users should right-click and select "Run as Administrator).
    • Click the "File" tab (located at the bottom of the RootRepeal screen)
    • Click the "Scan" button
    • In the popup dialog, check the drives to be scanned - making sure to check your primary operating system drive - normally C:
    • Click OK and the file scan will begin
    • When the scan is done, there will be files listed, but most if not all of them will be legitimate
    • Click the "Save Report" Button
    • Save the log file to your Documents folder
    • Post the content of the RootRepeal file scan log in your next reply.
     
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