IE5.5 won't install

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

kmh1552

Thread Starter
Joined
Dec 5, 2001
Messages
13
My operating system is Win95 and I'm using Netzero to access the net. When Netzero lowered it's free hours from 40 to 10 I attempted to install Bluelight, another browser, only to discover that they were discontining there free hours. I then uninstalled Bluelight and have been unable to access the net after that on my system. I'm now accessing the net at the library.
When I try to install IE5.5 with Netzero I get the following message:

"Setup was unable to install all the components. Please close all applications and try running setup again."

I have closed all my startup programs except for Explorer, Point32(my mouse program), and Systray with the same results.
I was unable to repair IE with REPAIR, so I unenstaled it, but was not able to reinstall it, but I was able to install IE4.0, but it doesn't work right. I would like to install IE5.5 again. Shouldn't IE5.5 overwright IE4.0?
 
Joined
May 18, 2001
Messages
1,199
Hi Kmh1552,Am not sure if this will work for you but its worth a shot.Go back to the repair Ie dialog box,instead of repair IE,put a tick in add a component.Follow the prompts and select Internet Explorer Browser,ignore the warning and reinstall it anyway.After that is finished try and run the repair.If all goes well you should be able to upgrade to 5.5.

Let us know if this works for you
 

TonyKlein

Malware Specialist
Joined
Aug 26, 2001
Messages
10,392
Hi,

I've got two MS articles for you:

Error Message: Setup Was Unable to Install All the Components (Q189679)

CAUSE
This behavior can occur if any of the following issues occurs:

You have an Internet-related file that is damaged.

You have a damaged registry entry.

You have a corrupted Setup .cab file.

You try to install Internet Explorer 4.01 Service Pack 1 but it is not successfully installed.

There is an invalid pointer to the Program Files folder in the registry.

And this one:

Err Msg: Setup Was Unable to Install All the Components (Q202246)

On computers with Internet Explorer 4.01 Service Pack 1 or Windows 98 installed, this error message can occur if the Cabinet.dll file located in the C:\Windows\System folder is missing or damaged.

Good luck,
 

kmh1552

Thread Starter
Joined
Dec 5, 2001
Messages
13
To TonyKlein, Any or all of the possibilities you mentioned are probable, except for the invalid pointer, which I checked out, and seems to pointing to the right program but it doesn't run. How do I determine the problem and how do I correct it?
 

TonyKlein

Malware Specialist
Joined
Aug 26, 2001
Messages
10,392
You determine the problem by following the steps in the MS articles, and by so doing eliminating the ones that don't apply.

I can't do that for you, unfortunately.

Just start at the beginning.

Good luck,
 

TonyKlein

Malware Specialist
Joined
Aug 26, 2001
Messages
10,392
And, I hasten to add, if you're unsure about something you're being advised to do, don't hesitate to ask! :)

Grtz.
 

kmh1552

Thread Starter
Joined
Dec 5, 2001
Messages
13
Hello again, Tony
This looks pretty scary to me! It will take me awhile to go over all of this. Since my last E-mail I have installed AOL, hopeing that it would corect corupted files. I can get on the net with AOL but still not Netzero. Why is it that AOL-CD will work and Netzero-CD will not?
Thanks for your help, there is a lot here. Can I get back with you when I sort through all of this......Mike
 

TonyKlein

Malware Specialist
Joined
Aug 26, 2001
Messages
10,392
Just post here when you bump into something, and we'll be happy to try and help.

Greetz,
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Staff online

Members online

Top