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IE6 closes intermittently

Discussion in 'Web & Email' started by Mickey72, Sep 17, 2004.

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  1. Mickey72

    Mickey72 Thread Starter

    Joined:
    Sep 17, 2004
    Messages:
    3
    My fiance is having a strange problem with IE6. It is closing intermittently with no error message. It does this while she's playing slingo, updating prices on Half.com or just surfing the web. She's running WinXP Pro SP2, Nav Corporate 7.61 latest Defs, Office XP, AMD XP 2600, 256mb Ram. She doesn't do much with the PC other than surf a little and play a few online games like Slingo.

    I've tried using Spybot and Ad-Aware to remove any spy-ware but still no luck. My last effort was to apply Service Pack 2 for XP. There are no other issues with the PC so I would hate to reload it just for that.
     
  2. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    Hi, Welcome to TSG!! :)

    Make a folder on your hard drive, like My Documents\HJT
    Download Hijackthis.
    Unzip the file to the folder on your hard drive.

    Double click on Hijackthis.exe then click on the "Scan" button, then click on "Save Log".

    Copy and paste it back here and someone will be happy to review it.

    Don't make any changes until instructed to do so.
     
  3. Mickey72

    Mickey72 Thread Starter

    Joined:
    Sep 17, 2004
    Messages:
    3
    Here it is:

    Logfile of HijackThis v1.98.2
    Scan saved at 9:29:55 PM, on 9/28/2004
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\NavNT\vptray.exe
    C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
    C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
    C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
    C:\Program Files\NavNT\defwatch.exe
    C:\Program Files\NavNT\rtvscan.exe
    C:\WINDOWS\System32\nvsvc32.exe
    C:\WINDOWS\system32\MsgSys.EXE
    C:\Program Files\[email protected]\[email protected]
    C:\Documents and Settings\Susan\HJT\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
    O2 - BHO: IEHooks Class - {00000000-0000-0000-0000-000000000240} - C:\Program Files\ClearSearch\IE_ClrSch.DLL
    O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_19_0.dll
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
    O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_19_0.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
    O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
    O4 - HKLM\..\Run: [vptray] C:\Program Files\NavNT\vptray.exe
    O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
    O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
    O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
    O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
    O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
    O8 - Extra context menu item: Download with GetRight - C:\Program Files\GetRight\GRdownload.htm
    O8 - Extra context menu item: Open with GetRight Browser - C:\Program Files\GetRight\GRbrowse.htm
    O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
    O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: AddFlow - https://tfnm.mci.com/downloads/AddFlow.cab
    O16 - DPF: apploader - https://tfnm.mci.com/downloads/apploader.cab
    O16 - DPF: JT's Blocks - http://download.games.yahoo.com/games/clients/y/blt1_x.cab
    O16 - DPF: ldrcab - https://tfnm.mci.com/downloads/ldr.cab
    O16 - DPF: ngsn - https://tfnm.mci.com/downloads/ngsn.cab
    O16 - DPF: plancontent - https://tfnm.mci.com/downloads/plancontent.cab
    O16 - DPF: tfnm - https://tfnm.mci.com/downloads/tfnm.cab
    O16 - DPF: vsView - https://tfnm.mci.com/downloads/vsview.cab
    O16 - DPF: Yahoo! MahJong Solitaire - http://download.games.yahoo.com/games/clients/y/mjst3_x.cab
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.c...ls/en/x86/client/wuweb_site.cab?1094926082437
    O16 - DPF: {8EDAD21C-3584-4E66-A8AB-EB0E5584767D} - http://toolbar.google.com/data/GoogleActivate.cab
    O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://download.games.yahoo.com/games/popcap/zuma/popcaploader_v5.cab
    O16 - DPF: {E855A2D4-987E-4F3B-A51C-64D10A7E2479} (EPSImageControl Class) - http://tools.ebayimg.com/eps/activex/EPSControl_v1-32.cab
     
  4. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    I don't see much there...

    Run HJT again and put a check in the following:

    O2 - BHO: IEHooks Class - {00000000-0000-0000-0000-000000000240} - C:\Program Files\ClearSearch\IE_ClrSch.DLL

    Close all applications and browser windows before you click "fix checked".
     
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