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IE6 problem

Discussion in 'Business Applications' started by JFresh, Jan 23, 2007.

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  1. JFresh

    JFresh Thread Starter

    Joined:
    Jun 11, 2004
    Messages:
    161
    Hi,

    I'm having an issue with I.E. 6 as follows:

    The first time after booting the PC, and a few minutes into using IE, I get the "Microsoft has encountered a problem" error message. I checked in Event Viewer, and event viewer lists the following DLL as the cause: WMPLOC.DLL, as well as a number: 0x00078fc0

    Checking online, I wasn't able to find anything related to this particular case. It seems to mainly be a problem for WMP, which makes sense given the file name.

    The homepage I have it pointed to (and I can't change this mind you as this is computer is used by the college) is www.wccnet.edu

    Going to a different website does not seem to affect this.

    I realize that overall it's a minor concern because of it only appearing once after each boot, but it's something that our staff has been complaining about: "When I click on the button, the internet shuts down!" is one of my personal favorite complaints from a user regarding this issue.

    I'd really appreciate any help, or any direction on where to go with this.

    Thanks!

    JFresh
     
  2. techy689

    techy689

    Joined:
    Jan 9, 2007
    Messages:
    611
    go to microsoft.com and download all high-priority, optional, and harware updates... ie7 should be included in this. ie7 is a lot securer than ie6 and that's why i recommend the update.
     
  3. slurpee55

    slurpee55

    Joined:
    Oct 20, 2004
    Messages:
    7,837
    I agree about ie7, although I have read of some people having problems with it. However, to fix your problem, try copying wmploc.dll from the service pack files (probably under C:\Windows\ServicePackFiles\i386 or C:\i396) to C:\Windows\System32.
     
  4. JFresh

    JFresh Thread Starter

    Joined:
    Jun 11, 2004
    Messages:
    161
    Thanks for the help =). I'm going to try moving the wmploc.dll file to the System32 folder assuming it isn't there already. While I have considered moving to IE7, it's something I'd prefer to avoid at this point given the lack of PC savvy of our users and also the fact that it would force, for a time, our users to switch between 6 and 7 depending on which classroom they're in.

    Thanks you both for your help! I really appreciate it. I'll let you know how moving that file goes.
     
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