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ie6 problems

Discussion in 'Earlier Versions of Windows' started by batlleaxe, Nov 17, 2001.

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  1. batlleaxe

    batlleaxe Thread Starter

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    When I try to open certain programs such as Microsoft Support I get the message that explorer has performed an illegal operation and will shut down. This is what it says under details:
    Explorer caused an invalid page fault in module ftapp.dll at 017f.100057e7.

    I cannot get into Microsoft Support to look for this error. I have looked at other questions and can get into Microsoft support by clicking on the pages you have told others to go to. I have tried unchecking taskmonitor at startup and this does not help. I have ran virus scan and nothing shows up. Would appreciate ay help I can get. Thanks
     
  2. TonyKlein

    TonyKlein Malware Specialist

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  3. beach51

    beach51

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    Hi batlleaxe,Tony's right,it a advertising trojan,in other words,spyware.Might be a good idea to download a program called Ad-Aware 5.6.This will let you know if you have anymore spyware on your system.


    http://www.lavasoftusa.com


    Should you find a program in your add and remove programs,called newdotnet,or web3000,dont try and remove them.You will likely lose internet access if you do.

    Let us know what you have before deleteing anything.
     
  4. batlleaxe

    batlleaxe Thread Starter

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    Thanks to all that helped with my ie problem. I did find a Trojan virus after using another virus program. I also downloaded ad-aware. Thanks again for all your help.
     
  5. beach51

    beach51

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    your welcome,glad you got it fixed :D
     
  6. TonyKlein

    TonyKlein Malware Specialist

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    Same here! :)

    Cheers,
     
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