ie6 problems

[batlleaxe]

When I try to open certain programs such as Microsoft Support I get the message that explorer has performed an illegal operation and will shut down. This is what it says under details:
Explorer caused an invalid page fault in module ftapp.dll at 017f.100057e7.

I cannot get into Microsoft Support to look for this error. I have looked at other questions and can get into Microsoft support by clicking on the pages you have told others to go to. I have tried unchecking taskmonitor at startup and this does not help. I have ran virus scan and nothing shows up. Would appreciate ay help I can get. Thanks

 

[TonyKlein]

Hi,

It is a trojan, however: http://msn.mcafee.com/genericURL_ge.../partnersweb/msn/en-us/html_files/vil_nav.asp

Good luck,

 

[beach51]

Hi batlleaxe,Tony's right,it a advertising trojan,in other words,spyware.Might be a good idea to download a program called Ad-Aware 5.6.This will let you know if you have anymore spyware on your system.


http://www.lavasoftusa.com


Should you find a program in your add and remove programs,called newdotnet,or web3000,dont try and remove them.You will likely lose internet access if you do.

Let us know what you have before deleteing anything.

 

[batlleaxe]

Thanks to all that helped with my ie problem. I did find a Trojan virus after using another virus program. I also downloaded ad-aware. Thanks again for all your help.

 

[beach51]

your welcome,glad you got it fixed

 

[TonyKlein]

Same here!

Cheers,