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IE6, tried to re-install, one problem with ntdll.dll

Discussion in 'Web & Email' started by Nodaicrag, Sep 16, 2003.

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  1. Nodaicrag

    Nodaicrag Thread Starter

    Joined:
    Sep 16, 2003
    Messages:
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    Hello there, I am running Windows XP. I always use Internet Explorer 6 for my web browsing. It continually (at least once a day) quits with some message about "Internet explorer has encountered a problem, sorry for the inconvenience." Reading the error message, one of the few has something related to ntdll.dll.

    Looking on Microsoft's website, they offered two suggestions to re-install IE6 on windows XP:
    http://support.microsoft.com/default.aspx?scid=kb;EN-US;318378
    Following their instructions for method 2, it doesn't work because I get a message during installation that "this not a XP certified, installation can't continue."

    My internet explorer still works, but I'd like to start fresh and get rid of, and understand why it continually quits. Any suggestions?

    Thanks,
    Nod
     
  2. Shadow2531

    Shadow2531

    Joined:
    Apr 30, 2001
    Messages:
    2,636
    What video card do you have and what driver version?
    Have you installed SP1a?
     
  3. Nodaicrag

    Nodaicrag Thread Starter

    Joined:
    Sep 16, 2003
    Messages:
    2
    Thanks for replying Shadow. I have installed SP1a (this I'm sure of because on windows update, it doesn't come up as an option after my computer is scanned). I have a Dell Inspiron 2650. It's a generic Inspiron 2650 Nvidia version 4.4.2.5 dated 5/30/2003. Is ther any other info I can provide? THanks.
     
  4. Shadow2531

    Shadow2531

    Joined:
    Apr 30, 2001
    Messages:
    2,636
    I would try the following.

    Reinstall sp1a a few more times. (Download the whole setup file so you don't have to keep downloading the update)

    Uninstall the nvidia drivers that are already installed and install the newest ones from nvidia.com.

    If that doesn't work, uninstall the nvidia drivers again and install the nvidia driver update from windowsupdate.

    sp1a doesn't always completely install the first time.

    Have you always had the problem or has it just recently started? What was the last thing you installed?
     
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