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IE8 not working

Discussion in 'Web & Email' started by Wiskerluv, Nov 12, 2011.

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  1. Wiskerluv

    Wiskerluv Thread Starter

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    I was using IE7 when it just stopped working. When I would open it it would close immediately. So I re-installed it and same problem. So I uninstallled 7 and proceeded to install Version 8....same thing, it closes immediately. I don't have a clue how to fix this. Help would be greatly appreciated. Thanks.
     
  2. VictoriaiiCe

    VictoriaiiCe

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    Oct 20, 2011
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    Before I assist you can you you tell me if you have Service Pack 3 (SP3) installed?

    Is your computer currently fully-patched at Windows Update?

    Also check in Windows Explorer, navigate to & right-click on
    C:\Program Files\Internet Explorer\IEXPLORE.EXE <=this file
    Select PROPERTIES | VERSION (tab): What file version is displayed here (e.g., v5.0.1234.56789)
     
  3. Wiskerluv

    Wiskerluv Thread Starter

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    Yes I do have Service Pack 3 and am running XP Pro. All my windows updates have been installed. I never had this problem before...Firefox and AOL browser are working fine but not IE. It worked last night and that was it.
     
  4. VictoriaiiCe

    VictoriaiiCe

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    After you install Windows XP Service Pack 3 (SP3), you cannot uninstall Windows Internet Explorer 7 or Internet Explorer 8. If you were able to uninstall ie- reinstalling or trying to install ie8 won't work properly because you're running sp3. This is what you're advised to do-
    Please follow directions: http://support.microsoft.com/kb/950719

    To uninstall Internet Explorer 7 or Internet Explorer 8, follow these steps:
    1. Uninstall Windows XP SP3.

      For more information about how to uninstall Windows XP SP3, click the following article number to view the article in the Microsoft Knowledge Base: 950249 How to remove Windows XP Service Pack 3 from your computer
    2. Uninstall Internet Explorer 7 or Internet Explorer 8.

      For more information about how to uninstall Internet Explorer 8, click the following article number to view the article in the Microsoft Knowledge Base: 957700 How do I uninstall or remove Internet Explorer 8
      For more information about how to uninstall Internet Explorer 7, click the following article number to view the article in the Microsoft Knowledge Base: 927177 How to uninstall Internet Explorer 7
      Note The steps that are listed in KB 927177 also apply to Internet Explorer 8 Beta 1.
    3. Reinstall Windows XP SP3.
     
  5. DoubleHelix

    DoubleHelix Banned

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    I do not recommend uninstalling a Windows Service pack to troubleshoot an application problem. You're far more likely to cause even more problems than solve this one.

    Your first mistake was "uninstalling" IE 7. All you did was roll back to IE 6 and then update to IE 8. Internet Explorer is a part of the operating system. It should only be rolled back as a last resort.

    From your brief specs, it looks like you have a very old computer. I suspect either a malware problem or a general Windows corruption problem. Start with a malware scan in the Malware forum here. Or consider a Windows repair.
     
  6. dukevyner

    dukevyner

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    agreed theres a reason it hard to remove service packs
     
  7. VictoriaiiCe

    VictoriaiiCe

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    You can comment on the microsoft website if you don't agree: http://support.microsoft.com/kb/950719 "If you are running Windows XP, you may be able to resolve problems with Internet Explorer 7 by re-installing Windows XP Service Pack 3."

    Hope you can resolve your issue good luck :)
     
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