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ie8 redirects search results

Discussion in 'Virus & Other Malware Removal' started by Bearspa, Apr 28, 2010.

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  1. Bearspa

    Bearspa Thread Starter

    Apr 5, 2004
    When I do a search in IE8 (using Bing) and left-mouse-click on any of the results it will take me to a completely unrelated page, often another search page that I'm not familiar with. If I right-mous-click and open in a new tab, then it will take me to the correct page. TIA for your help.

    Here's the HJT scan result:

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 10:11:32 PM, on 4/28/2010
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal

    Running processes:
    C:\Program Files\Windows Defender\MsMpEng.exe
    C:\Program Files\Avira\AntiVir Desktop\sched.exe
    C:\Program Files\Google\Update\GoogleUpdate.exe
    C:\Program Files\a-squared Free\a2service.exe
    C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
    C:\Program Files\Common Files\Acronis\CDP\afcdpsrv.exe
    C:\Program Files\Avira\AntiVir Desktop\avguard.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    C:\Program Files\FolderSize\FolderSizeSvc.exe
    C:\Program Files\Avira\AntiVir Desktop\avshadow.exe
    C:\Program Files\Dell Support Center\bin\sprtcmd.exe
    C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
    C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
    C:\Program Files\AutoHotkey\AutoHotkey.exe
    C:\Program Files\8start Launcher\8start.exe
    C:\Program Files\palmOne\AlarmApp_PSI.exe
    C:\Program Files\Common Files\Motive\McciCMService.exe
    c:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe
    C:\Program Files\Dell Support Center\bin\sprtsvc.exe
    C:\Program Files\Ashampoo\Ashampoo FireWall FREE\FireWall.exe
    C:\Program Files\Google\Google Earth\plugin\geplugin.exe
    C:\Program Files\PeerBlock\peerblock.exe
    C:\Program Files\Google\Google Earth\plugin\geplugin.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Google\Google Earth\plugin\geplugin.exe
    C:\Program Files\Google\Google Earth\plugin\geplugin.exe
    C:\Program Files\Avira\AntiVir Desktop\update.exe
    C:\Program Files\Avira\AntiVir Desktop\avnotify.exe
    C:\Program Files\Outlook Express\msimn.exe
    C:\Program Files\uTorrent\uTorrent.exe
    C:\Program Files\Microsoft Office\OFFICE11\EXCEL.EXE
    C:\Program Files\Microsoft\Office Live\OfficeLiveSignIn.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Common Files\Corel\Standby\Standby.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=1080620
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://bl144w.blu144.mail.live.com/...tAscending=False&InboxSortBy=Date&n=496284571
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=1080620
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://support.dell.com/support/top...en&s=dhs&appIndex=dellspct&servicetag=6F3SMG1
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: bxNewFolder - {51C8BCA8-2524-4523-BF09-738C4EEBFC58} - C:\PROGRA~1\BXNEWF~1\BXNEWF~1.DLL
    O2 - BHO: (no name) - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: SmartSelect - {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
    O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
    O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
    O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
    O4 - HKLM\..\Run: [Run StartupMonitor] StartupMonitor.exe
    O4 - HKLM\..\Run: [Standby] "c:\Program Files\Common Files\Corel\Standby\Standby.exe" -START
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
    O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
    O4 - HKLM\..\Run: [dellsupportcenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter
    O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min
    O4 - HKLM\..\Run: [QuickTime Task] "C:\PROGRAM FILES\QUICKTIME\QTTASK.EXE" -atboottime
    O4 - HKLM\..\Run: [Ashampoo FireWall] "C:\Program Files\Ashampoo\Ashampoo FireWall FREE\FireWall.exe" -TRAY
    O4 - HKCU\..\Run: [TClockEx] C:\Program Files\TClockEx\TCLOCKEX.EXE
    O4 - Startup: 8start.lnk = C:\Program Files\8start Launcher\8start.exe
    O4 - Startup: Alarm Manager.LNK = C:\Program Files\palmOne\AlarmApp_PSI.exe
    O4 - Global Startup: Shortcut to poplar.lnk = C:\Autohotkey\poplar.ahk
    O8 - Extra context menu item: Append Link Target to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
    O8 - Extra context menu item: Append to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html
    O8 - Extra context menu item: Convert Link Target to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
    O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office14\EXCEL.EXE/3000
    O8 - Extra context menu item: Fill Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
    O8 - Extra context menu item: RoboForm Toolbar - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
    O8 - Extra context menu item: Save Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
    O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~1\MICROS~3\Office14\ONBttnIE.dll/105
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre6\bin\jp2iexp.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre6\bin\jp2iexp.dll
    O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html (file missing)
    O9 - Extra 'Tools' menuitem: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html (file missing)
    O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html (file missing)
    O9 - Extra 'Tools' menuitem: Save Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html (file missing)
    O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html (file missing)
    O9 - Extra 'Tools' menuitem: RoboForm Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html (file missing)
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O15 - Trusted Zone: http://www.ieaddons.com
    O16 - DPF: vzTCPConfig - https://essentialsandextras.verizon.com/whatsnext/mainweb_js/vzTCPConfig.CAB
    O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - https://activatemyfios.verizon.net/sdcCommon/download/FIOS/Verizon FiOS Installer.cab
    O16 - DPF: {2EDF75C0-5ABD-49f9-BAB6-220476A32034} (System Requirements Lab) - http://intel-drv-cdn.systemrequirementslab.com/multi/bin/sysreqlab_srlx.cab
    O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
    O16 - DPF: {3D3B42C2-11BF-4732-A304-A01384B70D68} (UploadListView Class) - http://picasaweb.google.com/s/v/60.16/uploader2.cab
    O16 - DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} (DLM Control) - http://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-
    O16 - DPF: {588031A3-94BF-4CDD-86D0-939F6F93910F} (FixItClient Class) - https://fixit.support.microsoft.com/ActiveX/FixItClient.CAB
    O16 - DPF: {6824D897-F7E1-4E41-B84B-B1D3FA4BF1BD} (PCPitstop AntiVirus) - http://utilities.pcpitstop.com/Exterminate2/pcpitstopAntiVirus.dll
    O16 - DPF: {A27C56D2-3F58-4ABB-AA31-1168EDA6636F} (PCMaticVer Class) - http://utilities.pcpitstop.com/Nirvana/controls/pcmatic.cab
    O16 - DPF: {CF84DAC5-A4F5-419E-A0BA-C01FFD71112F} (SysInfo Class) - http://systemrequirementslab.com.s3.amazonaws.com/iduu/bin/srldetect_intel.cab
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} (get_atlcom Class) - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O16 - DPF: {FFB3A759-98B1-446F-BDA9-909C6EB18CC7} (PCPitstop Exam) - http://utilities.pcpitstop.com/Optimize3/pcpitstop2.dll
    O17 - HKLM\System\CCS\Services\Tcpip\..\{C1161C98-67C1-4F72-AB3E-9C8729DE2E80}: NameServer =,
    O20 - AppInit_DLLs: acaptuser32.dll
    O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
    O23 - Service: a-squared Free Service (a2free) - Emsi Software GmbH - C:\Program Files\a-squared Free\a2service.exe
    O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
    O23 - Service: Acronis Nonstop Backup service (afcdpsrv) - Acronis - C:\Program Files\Common Files\Acronis\CDP\afcdpsrv.exe
    O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe
    O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
    O23 - Service: Folder Size (FolderSize) - Brio - C:\Program Files\FolderSize\FolderSizeSvc.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: Intuit Update Service (IntuitUpdateService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
    O23 - Service: iolo FileInfoList Service (ioloFileInfoList) - Intuit Inc. - (no file)
    O23 - Service: iolo System Service (ioloSystemService) - Intuit Inc. - (no file)
    O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
    O23 - Service: McciCMService - Alcatel-Lucent - C:\Program Files\Common Files\Motive\McciCMService.exe
    O23 - Service: ProtexisLicensing - Unknown owner - C:\WINDOWS\system32\PSIService.exe
    O23 - Service: Protexis Licensing V2 (PSI_SVC_2) - Protexis Inc. - c:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe
    O23 - Service: SiSoftware Deployment Agent Service (SandraAgentSrv) - SiSoftware - C:\Program Files\SiSoftware\SiSoftware Sandra Lite 2010\RpcAgentSrv.exe
    O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe
    O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
    O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe

    End of file - 14178 bytes
  2. NeonFx

    NeonFx Malware Specialist

    Oct 22, 2008
    Hello there :cool: Welcome to the TSG Forums.
    My name is NeonFx. I'll be glad to help you with your computer problems. Logs can take some time to research, so please be patient with me.

    Please note the following:
    • The fixes are specific to your problem and should only be used on this machine.
    • Please continue to review my answers until I tell you your machine appears to be clean. Absence of symptoms does not necessarily mean that the system is completely clean.
    • It's often worth reading through these instructions and printing them for ease of reference. I may ask you to boot into Safe Mode where you will be unable to follow my instructions online.
    • If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
    • Please reply to this thread. Do not start a new topic.

    Step 1

    Download OTS to your Desktop

    • Double-click on OTS.exe to start the program.
    • Check the box that says Scan All Users
    • Under Basic Scans please change the radio button under Registry from Safe List to All.
    • Under Additional Scans check the following:
      • Reg - Desktop Components
      • Reg - Disabled MS Config Items
      • Reg - NetSvcs
      • Reg - Shell Spawning
      • Reg - Uninstall List
      • File - Lop Check
      • File - Purity Scan
      • Evnt - EvtViewer (last 10)
    • Please paste the contents of the following codebox into the Custom Scans box at the bottom
    %systemroot%\*. /mp /s
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\system32\drivers\*.sys /lockedfiles
    • Now click the Run Scan button on the toolbar.
    • Let it run unhindered until it finishes.
    • When the scan is complete Notepad will open with the report file loaded in it.
    • Click the Format menu and make sure that Wordwrap is not checked. If it is then click on it to uncheck it.
    Please attach the log in your next post. To do so click on the blue "Reply" button or "Go Advanced" and click on the "Manage Attachments" button

    Step 2

    [​IMG] GMER Rootkit Scanner
    Please download GMER from one of the following locations and save it to your desktop:
    • Main Mirror
      This version will download a randomly named file (Recommended)
    • Zipped Mirror
      This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
    • Disconnect from the Internet and close all running programs. Make sure you disable your security programs as well, as they may interfere with the program.
    • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
    • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
    • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
    • Now click the Scan button. If you see a rootkit warning window, click OK.
    • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
    • Click the Copy button and paste the results into your next reply.
    • Exit GMER and re-enable your security programs when done.

    If you have trouble running GMER, please try running it in Safe Mode. To get to Safe Mode you'll need to repeatedly tap the F8 key on your keyboard as you turn your computer on until a black and white menu appears with the option.

    If you continue to have trouble with it, try running it without the "Files" scan checked.

    Again, if the results are really long, please attach them using the instructions I gave you at the end of step 1. This is to avoid having to scroll down the page too much make the space cleaner.
  3. Bearspa

    Bearspa Thread Starter

    Apr 5, 2004
    Hi NeonFx:

    Thanks for your help.

    I've been running gmer for the last couple of days. It takes forever to scan, and then when I go to save it, it freezes, and I have to reboot the computer. I'll keep trying--try copying first, and if that doesn't work, I'll go to Safe Mode, and get back to you asap.
  4. NeonFx

    NeonFx Malware Specialist

    Oct 22, 2008
    Alright. Sorry for the trouble. GMER is delicate, but it is the best antirootkit scanner we have. It's the only one that can see the latest infections that have been going around.
  5. Bearspa

    Bearspa Thread Starter

    Apr 5, 2004
    Hi NeonFx:

    I can usually figure out how to fix my problems, but this one has me stumpted, so I appreciate your help.

    I tried Gmer again, and this time I copied it and put it into Notepad, which it did, but it would not allow me to save it. So, what I have done is to take pictures of it on my camera, cropped it, and I attached the best one as a jpg file. I don't know it it will be acceptable, but I thought I'd send it to you. If not, I'll try it again in Safe Mode.

    Again, thanks for your help.

    Attached Files:

  6. NeonFx

    NeonFx Malware Specialist

    Oct 22, 2008
    Nope that was enough :D Thank you

    termdd.sys is our culprit at the end of the picture you sent. Atapi.sys is only infected in memory with this infection. Please do the following now:

    NOTE: ComboFix should NOT be used without supervision by someone trained in its use. It does a whole lot more to a system than just remove infected files.

    Download ComboFix from one of these locations:

    Link 1
    Link 2

    * IMPORTANT !!! Save ComboFix.exe to your Desktop

    • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Note: If you are having difficulty properly disabling your protective programs, or are unsure as to what programs need to be disabled, please refer to the information available through this link : Disabling Security Programs
    • Double click on ComboFix.exe & follow the prompts.

      Note: Combofix will run without the Recovery Console installed.
    • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
    • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

    **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


    Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:


    Click on Yes, to continue scanning for malware.

    When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.


    1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
    2. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
    3. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you please let me know. A increasing number of infections are spreading using Autoplay and leaving it disabled is a good idea.
    4. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.
  7. Bearspa

    Bearspa Thread Starter

    Apr 5, 2004
    OK. I did ComboFix after shutting off my firewall and antivirus. It installed Windows Recovery Console. As you can see from the log, among other things, it removed my firewall, Ashampoo, and put an IE icon on my desktop. When ComboFix rebooted my system, it allowed my antivirus to start, and while ComboFix was running, the anitvirus found the TR/Crypt.Zpack.gen virus in 2 places, Windows\Fonts\TOA0JFj0.com and Program Files\Tclockex\TClock.exe. When ComboFix finished running, I deleted these 2 viruses.

    My computer will not access the internet, and it also does not have the firewall (which was in Startup), so, pending further instructions from you, I've turned the computer off.

    The log is attached.


    Attached Files:

    • log.txt
      File size:
      32.8 KB
  8. NeonFx

    NeonFx Malware Specialist

    Oct 22, 2008
    Those weren't legitimate files; they were infected. Could you try restarting the machine to see if the connection is fixed automatically?
  9. NeonFx

    NeonFx Malware Specialist

    Oct 22, 2008
    If it still doesn't work, feel free to transfer the file I'm having you create over to the infected computer using a flash drive:

    Please do the following:

    1. Close any open open programs before running the fix.

    2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

    3. Open Notepad (Start > Programs > Accessories) and copy/paste the text in the codebox below into it:

    c:\documents and settings\All Users\Application Data\8B2B650E78.sys
    c:\documents and settings\All Users\Application Data\8B2B650E78.sys
    c:\program files\Ashampoo\Ashampoo FireWall FREE\FireWall .exe
    c:\program files\Common Files\Corel\Standby\Standby .exe
    c:\program files\Dell Support Center\bin\sprtcmd .exe
    c:\program files\MouseWare\system\EM_EXEC .exe
    c:\program files\TClockEx\TCLOCKEX .exe
    NOTE: Make sure WordWrap is unchecked in Notepad by clicking on the "Format" menu icon.

    Save this as CFScript.txt, in the same location as ComboFix.exe


    Refering to the picture above, drag CFScript into ComboFix.exe

    When finished, it shall produce a log for you at C:\ComboFix.txt which I will require in your next reply.
  10. Bearspa

    Bearspa Thread Starter

    Apr 5, 2004
    I had rebooted the infected computer, but it would not get onto the internet---still won't even when I tried it again. So I followed your next suggestion, and here is the new log.

    Also, after ComboFix rebooted the computer, the missing icons (such as Ashampoo) reappeared in the system tray, and I can access the internet again!

    Attached Files:

  11. NeonFx

    NeonFx Malware Specialist

    Oct 22, 2008
    That's good :) Yeah the files in your startup key were all being infected by Vundo. The good thing is that the malware creators made it so that clean backups of the files were saved with an extra space at the end of the name; making it easy for us in the know to remove the infection.

    I'll need to scan a file:

    • Please go to VirSCAN.org FREE on-line scan service
    • Copy and paste the following file path into the "Suspicious files to scan" box on the top of the page:

    • Click on the Upload button
    • If a pop-up appears saying the file has been scanned already, please select the ReScan button.
    • Once the Scan is completed, click on the "Copy to Clipboard" button. This will copy the link of the report into the Clipboard.
    • Paste the contents of the Clipboard in your next reply.
  12. Bearspa

    Bearspa Thread Starter

    Apr 5, 2004
    "The good thing is that the malware creators made it so that clean backups of the files were saved with an extra space at the end of the name; making it easy for us in the know to remove the infection"

    Now wasn't that co-operative of them!

    I ran the scan at virscan (btw, it would not let me copy and paste the file path into the "Suspicious Files", but was able to do so using their browse command. Here are the results:

    VirSCAN.org Scanned Report :
    Scanned time : 2010/05/01 01:12:13 (EDT)
    Scanner results: Scanners did not find malware!
    File Name : 3DC04325B3.sys
    File Size : 88 byte
    File Type : X11 SNF font data, LSB first
    MD5 : 0d7ac15b52d7f6077f60afcb30f52cdd
    SHA1 : bf82ca7d632c01c2280bc554421e1ebed48930d1
    Online report : http://virscan.org/report/fbd611d67c630e24cac462372f8971d5.html

    Scanner Engine Ver Sig Ver Sig Date Time Scan result
    a-squared 20100501070118 2010-05-01 0.08 -
    AhnLab V3 2010.04.30.02 2010.04.30 2010-04-30 0.18 -
    AntiVir 2010-04-30 0.55 -
    Antiy 2.0.18 20100429.4301541 2010-04-29 0.17 -
    Arcavir 2009 201004291451 2010-04-29 0.10 -
    Authentium 5.1.1 201004302217 2010-04-30 1.53 -
    AVAST! 4.7.4 100430-1 2010-04-30 0.00 -
    AVG 8.5.793 271.1.1/2846 2010-05-01 0.60 -
    BitDefender 7.81008.5692644 7.31454 2010-05-01 4.07 -
    ClamAV 0.95.3 10885 2010-05-01 0.00 -
    Comodo 3.13.579 4725 2010-05-01 0.77 -
    CP Secure 2010.04.30 2010-04-30 0.00 -
    Dr.Web 2010.05.01 2010-05-01 10.01 -
    F-Prot 20100430 2010-04-30 1.40 -
    F-Secure 7.02.73807 2010.04.30.12 2010-04-30 0.05 -
    Fortinet 4.0.14 11.761 2010-04-30 0.08 -
    GData 21.61/21.22 20100501 2010-05-01 0.08 -
    ViRobot 20100430 2010.04.30 2010-04-30 0.10 -
    Ikarus T3.1.01.80 2010.04.30.75753 2010-04-30 6.17 -
    JiangMin 13.0.900 2010.04.29 2010-04-29 0.09 -
    Kaspersky 5.5.10 2010.04.30 2010-04-30 0.04 -
    KingSoft 2009.2.5.15 2010.4.30.22 2010-04-30 0.09 -
    McAfee 5400.1158 5968 2010-04-30 0.02 -
    Microsoft 1.5703 2010.05.01 2010-05-01 0.09 -
    Norman 6.04.12 6.04.00 2010-04-30 6.01 -
    Panda 9.05.01 2010.04.30 2010-04-30 0.08 -
    Trend Micro 9.120-1004 7.140.01 2010-04-30 0.02 -
    Quick Heal 10.00 2010.04.29 2010-04-29 0.08 -
    Rising 20.0 2010-04-30 0.08 -
    Sophos 3.06.0 4.52 2010-05-01 3.75 -
    Sunbelt 3.9.2418.2 6242 2010-04-30 0.08 -
    Symantec 20100430.003 2010-04-30 0.25 -
    nProtect 20100429.01 8053525 2010-04-29 0.09 -
    The Hacker v00274 2010-04-29 0.09 -
    VBA32 20100429.2024 2010-04-29 2.78 -
    VirusBuster 10.126.9/2000197 2010-04-30 2.31 -

    Looks good, right?
  13. NeonFx

    NeonFx Malware Specialist

    Oct 22, 2008
    Yep. Let's clean up a bit and run a couple scans:

    STEP 1

    Run OTS

    • Under the Paste Fix Here box on the right, paste in the contents of following code box

    [Unregister Dlls]
    [Registry - All]
    < File Associations - Select to Repair > -> HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>\
    YN -> .exe [@ = secfile] -> Reg Error: Value error.
    < File Associations - Select to Repair > -> HKEY_USERS\.DEFAULT\SOFTWARE\Classes\<extension>\
    YY -> .exe [@ = secfile] -> C:\Documents and Settings\LocalService\Local Settings\Application Data\ave.exe
    YY -> .exe [@ = secfile] -> C:\Documents and Settings\LocalService\Local Settings\Application Data\ave.exe
    YN -> .exe [@ = exefile] -> Reg Error: Key error.
    [Registry - Additional Scans - Safe List]
    < Disabled MSConfig Registry Items [HKEY_LOCAL_MACHINE] > -> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\
    YN -> Ashampoo FireWall hkey=HKLM key=SOFTWARE\Microsoft\Windows\CurrentVersion\Run -> C:\Program Files\Ashampoo\Ashampoo FireWall FREE\FireWall.exe
    YN -> Malwarebytes Anti-Malware (reboot) hkey=HKLM key=SOFTWARE\Microsoft\Windows\CurrentVersion\Run -> C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
    [Files/Folders - Created Within 30 Days]
    NY ->  642 C:\WINDOWS\System32\dllcache\*.tmp files -> C:\WINDOWS\System32\dllcache\*.tmp
    NY ->  3 C:\Documents and Settings\All Users\Application Data\*.tmp files -> C:\Documents and Settings\All Users\Application Data\*.tmp
    NY ->  2 C:\WINDOWS\*.tmp files -> C:\WINDOWS\*.tmp
    NY ->  1 C:\WINDOWS\System32\drivers\*.tmp files -> C:\WINDOWS\System32\drivers\*.tmp
    [Files/Folders - Modified Within 30 Days]
    NY ->  8 C:\WINDOWS\Temp\*.tmp files -> C:\WINDOWS\Temp\*.tmp
    NY ->  7 C:\Documents and Settings\Dinyar\Local Settings\Temp\*.tmp files -> C:\Documents and Settings\Dinyar\Local Settings\Temp\*.tmp
    NY ->  3 C:\Documents and Settings\All Users\Application Data\*.tmp files -> C:\Documents and Settings\All Users\Application Data\*.tmp
    NY ->  2 C:\WINDOWS\*.tmp files -> C:\WINDOWS\*.tmp
    NY ->  1 C:\WINDOWS\System32\drivers\*.tmp files -> C:\WINDOWS\System32\drivers\*.tmp
    NY ->  1 C:\WINDOWS\System32\*.tmp files -> C:\WINDOWS\System32\*.tmp
    [Files - No Company Name]
    NY ->  0jf5835bS5a -> C:\Documents and Settings\LocalService\Local Settings\Application Data\0jf5835bS5a
    NY ->  575467727 -> C:\Documents and Settings\Dinyar\Local Settings\Application Data\575467727
    NY ->  575467727 -> C:\Documents and Settings\All Users\Application Data\575467727
    NY ->  1166257537 -> C:\Documents and Settings\Dinyar\Local Settings\Application Data\1166257537
    NY ->  1166257537 -> C:\Documents and Settings\All Users\Application Data\1166257537
    NY ->  0jf5835bS5a -> C:\Documents and Settings\Dinyar\Local Settings\Application Data\0jf5835bS5a
    NY ->  0jf5835bS5a -> C:\Documents and Settings\All Users\Application Data\0jf5835bS5a
    [Empty Temp Folders]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • This will create a log in C:\_OTS\MovedFiles\<date>_<time>.log where date and time are those of when the fix was run. Open it from there if it does not appear automatically on reboot. Please copy and paste or attach the contents of that file here.

    Note: You may receive some errors while running the fix. Just press Ok and the fix should continue normally.
    If it seems to get stuck, give it some time. It's probably still working.

    STEP 2

    [​IMG] Please run Malwarebytes' Anti-Malware

    • Update it by clicking on the Update tab and then on the button.
    • If an update is found, it will download and install the latest version.
    • Once the program has loaded, select "Perform Full Scan", then click Scan. Scan all of your harddrives.
    • The scan may take some time to finish,so please be patient.
    • When the scan is complete, click OK, then Show Results to view the results.
    • Make sure that everything is checked, and click Remove Selected.
    • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
    • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
    • Copy&Paste the entire report in your next reply.

    Extra Note:

    If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediatly.

    STEP 3

    Using Internet Explorer or Firefox, visit Kaspersky Online Scanner

    1. Click Accept, when prompted to download and install the program files and database of malware definitions.

    2. To optimize scanning time and produce a more sensible report for review:
    • Close any open programs
    • Turn off the real time scanner of any existing antivirus program while performing the online scan. Click HERE to see how to disable the most common antivirus programs.
    3. Click Run at the Security prompt.

    The program will then begin downloading and installing and will also update the database.

    Please be patient as this can take quite a long time to download.
    • Once the update is complete, click on Settings.
    • Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:

      • [*]Spyware, adware, dialers, and other riskware
        [*]E-mail databases
    • Click on My Computer under the green Scan bar to the left to start the scan.
    • Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
    • Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.
    • Click View report... at the bottom.
    • Click the Save report... button.

    • Change the Files of type dropdown box to Text file (.txt) and name the file KasReport.txt to save the file to your desktop so that you may post it in your next reply
  14. Bearspa

    Bearspa Thread Starter

    Apr 5, 2004
    Good Morning (Afternoon) NeonFix:

    I ran OTS with your code, and the file is attached.

    I ran MBAM, and here is the log:

    Malwarebytes' Anti-Malware 1.46

    Database version: 4057

    Windows 5.1.2600 Service Pack 3
    Internet Explorer 8.0.6001.18702

    5/1/2010 12:23:48 PM
    mbam-log-2010-05-01 (12-23-48).txt

    Scan type: Full scan (C:\|)
    Objects scanned: 345067
    Time elapsed: 1 hour(s), 15 minute(s), 43 second(s)

    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 0
    Registry Values Infected: 0
    Registry Data Items Infected: 0
    Folders Infected: 0
    Files Infected: 1

    Memory Processes Infected:
    (No malicious items detected)

    Memory Modules Infected:
    (No malicious items detected)

    Registry Keys Infected:
    (No malicious items detected)

    Registry Values Infected:
    (No malicious items detected)

    Registry Data Items Infected:
    (No malicious items detected)

    Folders Infected:
    (No malicious items detected)

    Files Infected:
    C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP254\A0041483.exe (Backdoor.Bot) -> Quarantined and deleted successfully.

    I can't run Kapersky. I turned off my antivirus and closed all programs. Kapersky downloads and updates the database, but when I accept the agreement, I get the following error:

    Program download is in progress. Please wait. To allow further operations of Kaspersky Online Scanner 7.0, agree in the security warning to launch the Java application signed by Kaspersky Lab.

    Launch of the Java application is interrupted! Please establish an uninterrupted Internet connection for work with this program.​
    I've tried it several times, but no luck.

    In addition, my Avira Antivirus keeps giving me virus warnings:

    TR/CryptZpack.gen Trojan in Qoobox\quarantine\c\program files\common files\corel\standby\standby.exe.vir
    TR/CryptZpack.gen Trojan in Qoobox\quarantine\c\program files\ashampoo\ashampoo firewall free\firewall.exe.vir​


    Qoobox\quarantine\c\system32\drivers\termdd.sys.vir is the TR/Patched.Gen Trojan
    Qoobox\quarantine\c\progra~1\Mouse~1\system\em_exec.exe.vir is the TR/CryptZpack.gen Trojan
    TR/CryptZpack.gen Trojan in Qoobox\quarantine\c\program files\Dell Support Center\bin\sprtcmd.exe.vir is the TR/CryptZpack.gen​

    I have quaranteed these.

    It also found 6 more viruses, and when I clicked on "details", it encountered an error and wanted to send a report to MS.

    I'll keep trying Kapersky while I wait for your response.

    Attached Files:

  15. Bearspa

    Bearspa Thread Starter

    Apr 5, 2004
    Addendum to previous message:

    I also sometimes get an error when I go to Kapersky and click on "Accept", saying :


    The application's digital signature has an error. Do you want to run the application?

    Name: jReport
    Publisher: Kaspersky Lan
    From: http://www.kaspersky.com

    The digital signature was generated with a trusted certificate but has expired.​
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