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IE8 Running in background and hearing random ads with no open windows

Discussion in 'Virus & Other Malware Removal' started by jmg552, May 31, 2010.

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  1. jmg552

    jmg552 Thread Starter

    May 31, 2010
    Whenever I use IE8 (I'm using firefox at the moment), I start to hear random advertisements in the background. Even though I close the program, it is still running in task manager. I assume this is from some form of malware, but malwarebytes-antimalware comes up with nothing, nor does my antivirus. I have attached my HJT log.


    Attached Files:

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  3. NeonFx

    NeonFx Malware Specialist

    Oct 22, 2008
    Hello there :cool: Welcome to the TSG Forums.
    My name is NeonFx. I'll be glad to help you with your computer problems. Logs can take some time to research, so please be patient with me.

    Please note the following:
    • The fixes are specific to your problem and should only be used on this machine.
    • Please continue to review my answers until I tell you your machine appears to be clean. Absence of symptoms does not necessarily mean that the system is completely clean.
    • It's often worth reading through these instructions and printing them for ease of reference. I may ask you to boot into Safe Mode where you will be unable to follow my instructions online.
    • If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
    • Please refrain from doing any fixing of your own while I am assisting you with this problem. I need to keep track of what is going on as the order in which we do things can often be important.
    • If this is a company owned system or a work computer let me know.
    • Please reply to this thread. Do not start a new topic.

    Step 1

    Download OTS to your Desktop

    • Double-click on OTS.exe to start the program.
    • Check the box that says Scan All Users
    • Under Basic Scans please change the radio button under Registry from Safe List to All.
    • Under Additional Scans check the following:
      • Reg - Desktop Components
      • Reg - Disabled MS Config Items
      • Reg - NetSvcs
      • Reg - Shell Spawning
      • Reg - Uninstall List
      • File - Lop Check
      • File - Purity Scan
      • Evnt - EvtViewer (last 10)
    • Please paste the contents of the following codebox into the Custom Scans box at the bottom
    %systemroot%\*. /mp /s
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\system32\drivers\*.sys /lockedfiles
    • Now click the Run Scan button on the toolbar.
    • Let it run unhindered until it finishes.
    • When the scan is complete Notepad will open with the report file loaded in it.
    • Click the Format menu and make sure that Wordwrap is not checked. If it is then click on it to uncheck it.
    Please attach the log in your next post. To do so click on the blue "Reply" button or "Go Advanced" and click on the "Manage Attachments" button

    Step 2

    [​IMG] GMER Rootkit Scanner
    Please download GMER from one of the following locations and save it to your desktop:
    • Main Mirror
      This version will download a randomly named file (Recommended)
    • Zipped Mirror
      This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
    • Disconnect from the Internet and close all running programs. Make sure you disable your security programs as well, as they may interfere with the program.
    • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
    • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
    • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
    • Now click the Scan button. If you see a rootkit warning window, click OK.
    • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
    • Click the Copy button and paste the results into your next reply.
    • Exit GMER and re-enable your security programs when done.

    If you have trouble running GMER, please try running it in Safe Mode. To get to Safe Mode you'll need to repeatedly tap the F8 key on your keyboard as you turn your computer on until a black and white menu appears with the option.

    If you continue to have trouble with it, try running it without the "Files" scan checked.

    Again, if the results are really long, please attach them using the instructions I gave you at the end of step 1. This is to avoid having to scroll down the page too much and make the space cleaner.
  4. jmg552

    jmg552 Thread Starter

    May 31, 2010
    Thanks for the quick reply! Here is the OTS log.

    Attached Files:

    • OTS.Txt
      File size:
      264.5 KB
  5. jmg552

    jmg552 Thread Starter

    May 31, 2010
    I seem to be having trouble using GMER. The images below show what happens when I start it up. Then when I hit scan, and then when the scan is complete. I receive no reports.

    Attached Files:

    • 1.JPG
      File size:
      48.1 KB
    • 2.JPG
      File size:
      48.3 KB
    • 3.JPG
      File size:
      44 KB
  6. NeonFx

    NeonFx Malware Specialist

    Oct 22, 2008
    GMER doesn't work on 64bit machines. Sorry about that.

    I see something suspicious. Let's have it scanned. (Note that it has a space at the end of the file name. If there are two files, one with and one without the space in the folder, have them both scanned for me.)

    • Make sure to use Internet Explorer for this
    • Please go to VirSCAN.org FREE on-line scan service
    • Copy and paste the following file path into the "Suspicious files to scan" box on the top of the page:

      C:\Program Files (x86)\RocketDock\rocketdock .exe
    • Click on the Upload button
    • If a pop-up appears saying the file has been scanned already, please select the ReScan button.
    • Once the Scan is completed, click on the "Copy to Clipboard" button. This will copy the link of the report into the Clipboard.
    • Paste the contents of the Clipboard in your next reply.
  7. jmg552

    jmg552 Thread Starter

    May 31, 2010
    Here is the scan result:

    VirSCAN.org Scanned Report :
    Scanned time : 2010/06/01 01:32:12 (EDT)
    Scanner results: Scanners did not find malware!
    File Name : rocketdock .exe
    File Size : 495616 byte
    File Type : PE32 executable for MS Windows (GUI) Intel 80386 32-bit
    MD5 : 7dfccc67990b6de7f30f553a4e4612a4
    SHA1 : 521e9198e3dc1d41fac02eb01fb9f47f6d2a9855
    Online report : http://virscan.org/report/65a789f5220a89b46df1447c48f8d0dd.html
    Scanner Engine Ver Sig Ver Sig Date Time Scan result
    a-squared 20100601033116 2010-06-01 0.34 -
    AhnLab V3 2010.05.31.01 2010.05.31 2010-05-31 1.17 -
    AntiVir 2010-05-31 0.26 -
    Antiy 2.0.18 20100601.4590188 2010-06-01 0.12 -
    Arcavir 2009 201005311516 2010-05-31 0.09 -
    Authentium 5.1.1 201005312129 2010-05-31 2.25 -
    AVAST! 4.7.4 100601-0 2010-06-01 0.03 -
    AVG 8.5.793 271.1.1/2909 2010-06-01 0.25 -
    BitDefender 7.90123.6114306 7.31954 2010-06-01 3.92 -
    ClamAV 0.96.1 11108 2010-06-01 0.15 -
    Comodo 3.13.579 4971 2010-06-01 0.94 -
    CP Secure 2010.06.01 2010-06-01 0.09 -
    Dr.Web 2010.06.01 2010-06-01 7.76 -
    F-Prot 20100531 2010-05-31 2.49 -
    F-Secure 7.02.73807 2010.06.01.02 2010-06-01 0.26 -
    Fortinet 4.1.133 12.6 2010-05-31 0.19 -
    GData 21.271/21.89 20100601 2010-06-01 7.48 -
    ViRobot 20100531 2010.05.31 2010-05-31 0.36 -
    Ikarus T3.1.01.84 2010.06.01.75970 2010-06-01 6.57 -
    JiangMin 13.0.900 2010.05.31 2010-05-31 1.29 -
    Kaspersky 5.5.10 2010.05.31 2010-05-31 0.14 -
    KingSoft 2009.2.5.15 2010.5.31.16 2010-05-31 0.62 -
    McAfee 5400.1158 5999 2010-05-31 16.02 -
    Microsoft 1.5802 2010.06.01 2010-06-01 6.43 -
    Norman 6.04.12 6.04.00 2010-05-31 6.01 -
    Panda 9.05.01 2010.05.31 2010-05-31 1.90 -
    Trend Micro 9.120-1004 7.212.03 2010-05-31 0.05 -
    Quick Heal 10.00 2010.05.31 2010-05-31 1.64 -
    Rising 20.0 2010-06-01 1.20 -
    Sophos 3.07.1 4.53 2010-06-01 3.75 -
    Sunbelt 3.9.2424.2 6383 2010-05-31 7.68 -
    Symantec 20100531.003 2010-05-31 0.06 -
    nProtect 20100531.01 8528253 2010-05-31 8.02 -
    The Hacker v00290 2010-05-30 0.38 -
    VBA32 20100531.0850 2010-05-31 3.61 -
    VirusBuster 10.126.59/2033212 2010-06-01 2.70 -

    My IE8 no longer seems to be acting suspicious either. I'm not sure exactly what has changed, however.
  8. jmg552

    jmg552 Thread Starter

    May 31, 2010
    Nevermind, there are still three instances of IE running even when I close it out, although I do not hear the adverts.
  9. NeonFx

    NeonFx Malware Specialist

    Oct 22, 2008
    When you search for things using google and click on one of the results, does it take you to the webpage or does it take you to some other page entirely?
  10. jmg552

    jmg552 Thread Starter

    May 31, 2010
    It seems to take me to the correct page. I did a few searches and nothing out of the ordinary happened.
  11. NeonFx

    NeonFx Malware Specialist

    Oct 22, 2008
    Sorry for the delay. Let's do this:

    STEP 1

    Run OTS

    • Under the Paste Fix Here box on the right, paste in the contents of following code box

    [Unregister Dlls]
    [Registry - All]
    < BHO's [HKEY_LOCAL_MACHINE] > -> HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\
    YY -> {C42B444F-ADD0-4020-BA85-7B895618C3CE} [HKLM] -> C:\Windows\SysWOW64\sgghzvnn.dll [moigh Object]
    YN -> {DA1EA7FC-4EDF-16B9-C4D4-4C46A81AA6B7} [HKLM] -> Reg Error: Value error. [voguecash browser enhancer]
    [Files/Folders - Modified Within 30 Days]
    NY ->  sewxyoubshikz.exe -> C:\Windows\SysWow64\sewxyoubshikz.exe
    NY ->  sgghzvnn.dll -> C:\Windows\SysWow64\sgghzvnn.dll
    NY ->  vsiubzzv.exe -> C:\Windows\SysWow64\vsiubzzv.exe
    [Empty Temp Folders]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • This will create a log in C:\_OTS\MovedFiles\<date>_<time>.log where date and time are those of when the fix was run. Open it from there if it does not appear automatically on reboot. Please copy and paste or attach the contents of that file here.

    Note: You may receive some errors while running the fix. Just press Ok and the fix should continue normally.
    If it seems to get stuck, give it some time. It's probably still working.

    STEP 2

    [​IMG] Please run Malwarebytes' Anti-Malware

    • Update it by clicking on the Update tab and then on the button.
    • If an update is found, it will download and install the latest version.
    • Once the program has loaded, select "Perform Full Scan", then click Scan. Scan all of your harddrives.
    • The scan may take some time to finish,so please be patient.
    • When the scan is complete, click OK, then Show Results to view the results.
    • Make sure that everything is checked, and click Remove Selected.
    • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
    • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
    • Copy&Paste the entire report in your next reply.

    Extra Note:

    If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediatly.

    STEP 3

    Using Internet Explorer or Firefox, visit Kaspersky Online Scanner

    1. Click Accept, when prompted to download and install the program files and database of malware definitions.

    2. To optimize scanning time and produce a more sensible report for review:
    • Close any open programs
    • Turn off the real time scanner of any existing antivirus program while performing the online scan. Click HERE to see how to disable the most common antivirus programs.
    3. Click Run at the Security prompt.

    The program will then begin downloading and installing and will also update the database.

    Please be patient as this can take quite a long time to download.
    • Once the update is complete, click on Settings.
    • Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:

      • [*]Spyware, adware, dialers, and other riskware
        [*]E-mail databases
    • Click on My Computer under the green Scan bar to the left to start the scan.
    • Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
    • Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.
    • Click View report... at the bottom.
    • Click the Save report... button.

    • Change the Files of type dropdown box to Text file (.txt) and name the file KasReport.txt to save the file to your desktop so that you may post it in your next reply
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