Iexplore has stopped working keep popping up

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JakartanDude

Thread Starter
Joined
Jul 9, 2020
Messages
3
iexplore has stopped working keep popping up even after I choose to "Close the program" it still keeps popping up again and again.
I am very confused what to do because I do not even use internet explorer (I mainly use google chrome) here is some detail of it:

iexplore has stopped working:
Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: service.exe
Problem Signature 02: 1.0.0.0
Problem Signature 03: 5e963b36
Problem Signature 04: System.Net.Http
Problem Signature 05: 4.7.3221.0
Problem Signature 06: 5b8859e1
Problem Signature 07: 14f
Problem Signature 08: 4c
Problem Signature 09: System.AggregateException
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057
Additional Information 1: b5d8
Additional Information 2: b5d8d432dbe9ec332baa853663889dd6
Additional Information 3: a945
Additional Information 4: a9453b8f67b973c073ec009510f9f861

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409



If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Any help would be greatly appreciated
 

blues_harp28

Trusted Advisor
Spam Fighter
Joined
Jan 9, 2005
Messages
19,066
Hi, apart from using Google Chrome, we know nothing about your operating system.
Check and post
TSG System Information Utility - found here.
https://static.techguy.org/download/tsginfo.exe
======
If you are using Windows 7
Download Security Check by screen317 from.
http://www.bleepingcomputer.com/download/securitycheck/
Save it to your Desktop.
Double click the install icon.
Right click the install icon and select "Run as Administrator"
A command Prompt window will open.

Let it scan the Pc - press any key when asked.
It should now open in Notepad.
Copy and Paste the result of the scan in the reply box below.
The saved log will be called checkup.txt.
 

JakartanDude

Thread Starter
Joined
Jul 9, 2020
Messages
3
Hi, apart from using Google Chrome, we know nothing about your operating system.
Check and post
TSG System Information Utility - found here.
https://static.techguy.org/download/tsginfo.exe
======
If you are using Windows 7
Download Security Check by screen317 from.
http://www.bleepingcomputer.com/download/securitycheck/
Save it to your Desktop.
Double click the install icon.
Right click the install icon and select "Run as Administrator"
A command Prompt window will open.

Let it scan the Pc - press any key when asked.
It should now open in Notepad.
Copy and Paste the result of the scan in the reply box below.
The saved log will be called checkup.txt.
Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 7 Ultimate, Service Pack 1, 64 bit, Build 7601, Installed 20150913123642.000000+420
Processor: Intel(R) Core(TM) i3-2120 CPU @ 3.30GHz, Intel64 Family 6 Model 42 Stepping 7, CPU Count: 4
Total Physical RAM: 8 GB
Graphics Card: NVIDIA GeForce GTX 750 Ti
Hard Drives: C: 97 GB (11 GB Free); D: 368 GB (33 GB Free);
Motherboard: ASUSTeK COMPUTER INC. P8H61-M LX R2.0, ver Rev x.0x, s/n MT7026016003517
System: American Megatrends Inc., ver HPQOEM - 1072009, s/n System Serial Number
Antivirus: None

ad Results of screen317's Security Check version 1.014 --- 12/23/15
Windows 7 Service Pack 1 x64 (UAC is enabled)
Internet Explorer 11
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
Windows Firewall Disabled!
WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
Java 8 Update 66
Adobe Flash Player 32.0.0.387
Mozilla Firefox (44.0)
Google Chrome (83.0.4103.116)
Google Chrome (SetupMetrics...)
````````Process Check: objlist.exe by Laurent````````
Malwarebytes Anti-Malware mbamservice.exe
Malwarebytes Anti-Malware mbamtray.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 1%
````````````````````End of Log``````````````````````
 

blues_harp28

Trusted Advisor
Spam Fighter
Joined
Jan 9, 2005
Messages
19,066
Windows 7 is no longer supported by Microsoft and will no longer received any security updates.
The logs are showing that you do not have an anti-virus program installed.
Do you have an anti-virus program installed?
If yes, run a full virus scan.
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
82,073
OS Version: Microsoft Windows 7 Ultimate, Service Pack 1, 64 bit, Build 7601, Installed 20150913123642.000000+420
Processor: Intel(R) Core(TM) i3-2120 CPU @ 3.30GHz, Intel64 Family 6 Model 42 Stepping 7, CPU Count: 4
Total Physical RAM: 8 GB
Graphics Card: NVIDIA GeForce GTX 750 Ti
Hard Drives: C: 97 GB (11 GB Free); D: 368 GB (33 GB Free);
Motherboard: ASUSTeK COMPUTER INC. P8H61-M LX R2.0, ver Rev x.0x, s/n MT7026016003517
System: American Megatrends Inc., ver HPQOEM - 1072009, s/n System Serial Number
Is that a factory-brand computer or a self-built computer?

--------------------------------------------------
 

JakartanDude

Thread Starter
Joined
Jul 9, 2020
Messages
3
Windows 7 is no longer supported by Microsoft and will no longer received any security updates.
The logs are showing that you do not have an anti-virus program installed.
Do you have an anti-virus program installed?
If yes, run a full virus scan.
I have SMADAV and have run a full virus scan but the error is still popping up unfortunately

Is that a factory-brand computer or a self-built computer?

--------------------------------------------------
It's an old self-built computer

Also these items need attention:
1. Java 8 Update 66 Nov. 16, 2015 Uninstall it or update it!

2. Adobe Flash Player 32.0.0.387 up to date but since support is dropping, Adobe wants users to remove it before the end of 2020.
https://www.zdnet.com/article/adobe-wants-users-to-uninstall-flash-player-by-the-end-of-the-year/

3. Mozilla Firefox (44.0) January 26, 2016 Uninstall it! it won't update to the current version.
Thanks, will do!
 

blues_harp28

Trusted Advisor
Spam Fighter
Joined
Jan 9, 2005
Messages
19,066
SMADAV is an anti-virus program that few would have heard of and would never make the top list of anti-virus programs.
Run an online virus scan with ESET. - and report back what it finds.
Download ESET Online Scanner and save it to your desktop.
https://www.eset.com/us/home/online-scanner/
Click on 'free one-time scan with ESET Online Scanner'

Click on the Full Scan option.
Select Enable ESET to detect and remove potentially unwanted applications then click Start scan.
Let ESET remove what it finds.

Post the log files - they can be found here.
C:\Program Files\ESET\EsetOnlineScanner\log.txt
Should it find anything you may need help from one of our malware experts.
======
OS Version: Microsoft Windows 7 Ultimate, Service Pack 1, 64 bit, Build 7601, Installed 20150913123642.000000+420
We have to ask - is this a legitimate install of Windows 7 ?
======
Run a full scan with Malwarebytes Anti-Malware
 
Last edited:

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
82,073
It's an old self-built computer
From reading your log, I suspected it was a self-built computer.
Its Windows 7 operating system appears to be from a HP brand computer.

-------------------------------------------------
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
117,929
Please run the MGA Diagnostic Tool and post back the report it creates:
  • Download MGADiag to your desktop.
  • Double-click on MGADiag.exe to launch the program
  • Click "Continue"
  • Ensure that the "Windows" tab is selected (it should be by default).
  • Click the "Copy" button to copy the MGA Diagnostic Report to the Windows clipboard.
  • Paste the MGA Diagnostic Report back here in your next reply.
 
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