1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

iexplorer quits responding

Discussion in 'Virus & Other Malware Removal' started by johnna, Sep 5, 2004.

Thread Status:
Not open for further replies.
Advertisement
  1. johnna

    johnna Thread Starter

    Joined:
    Sep 5, 2004
    Messages:
    43
    I do not know alot about computers although i am not completly illiterate. I downloaded search and destroy because i was getting very slow responce and alot of pop ups. It didn't help so i downloaded spydoctor 2.0 and it found alot and it works better. The problem is the iexplore quits responding. i saw on one of these forums the link for hijack this so i did it and i will post the findings. can someone please help me to fix this. Thank you so very much.

    Logfile of HijackThis v1.98.2
    Scan saved at 1:24:51 AM, on 9/5/04
    Platform: Windows 98 SE (Win9x 4.10.2222A)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\SYSTEM\KERNEL32.DLL
    C:\WINDOWS\SYSTEM\MSGSRV32.EXE
    C:\WINDOWS\SYSTEM\MPREXE.EXE
    C:\COMPAQ\CPQINET\CPQINET.EXE
    C:\COMPAQ\INTERNET\ISDBDC.EXE
    C:\WINDOWS\CPQDIAG\CPQDFWAG.EXE
    C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON UTILITIES\NPROTECT.EXE
    C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CLEANSWEEP\CSINJECT.EXE
    C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\SYMTRAY.EXE
    C:\WINDOWS\SYSTEM\mmtask.tsk
    C:\WINDOWS\EXPLORER.EXE
    C:\PROGRAM FILES\COMPAQ\EASY ACCESS BUTTON SUPPORT\BTTNSERV.EXE
    C:\WINDOWS\TASKMON.EXE
    C:\WINDOWS\SYSTEM\SYSTRAY.EXE
    C:\MOUSE\SYSTEM\EM_EXEC.EXE
    C:\PROGRAM FILES\MOTIVE\MOTIVEASSISTANT\MOTMON.EXE
    C:\WINDOWS\SYSTEM\CIJ3P2PS.EXE
    C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON ANTIVIRUS\NAVAPW32.EXE
    C:\WINDOWS\SYSTEM\SPOOL32.EXE
    C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON ANTIVIRUS\POPROXY.EXE
    C:\WINDOWS\LOADQM.EXE
    C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON UTILITIES\SYSDOC32.EXE
    C:\WINDOWS\SYSTEM\WMIEXE.EXE
    C:\WINDOWS\SYSTEM\DDHELP.EXE
    C:\PROGRAM FILES\SPYWARE DOCTOR\SPYDOCTOR.EXE
    C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
    C:\WINDOWS\SYSTEM\PSTORES.EXE
    C:\UNZIPPED\HIJACKTHIS[1]\HIJACKTHIS.EXE

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cus.../*http://www.yahoo.com/ext/search/search.html
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/ie/defaults/sp/ymsgr/*http://www.yahoo.com
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://red.clientapps.yahoo.com/customize/ie/defaults/stp/ymsgr*http://my.yahoo.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapps.yahoo.com/customize/ie/defaults/su/ymsgr/*http://www.yahoo.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cus.../*http://www.yahoo.com/ext/search/search.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/ie/defaults/sp/ymsgr/*http://www.yahoo.com
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://red.clientapps.yahoo.com/customize/ie/defaults/stp/ymsgr*http://my.yahoo.com
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/ie/defaults/su/ymsgr/*http://www.yahoo.com
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
    R3 - Default URLSearchHook is missing
    O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YCOMP5_3_12_0.DLL
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
    O2 - BHO: ADP UrlCatcher Class - {F4E04583-354E-4076-BE7D-ED6A80FD66DA} - C:\WINDOWS\SYSTEM\MSBE.DLL
    O2 - BHO: NLS UrlCatcher Class - {AEECBFDA-12FA-4881-BDCE-8C3E1CE4B344} - C:\WINDOWS\SYSTEM\NVMS.DLL
    O2 - BHO: CB UrlCatcher Class - {CE188402-6EE7-4022-8868-AB25173A3E14} - C:\WINDOWS\SYSTEM\MSCB.DLL
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
    O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YCOMP5_3_12_0.DLL
    O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun
    O4 - HKLM\..\Run: [TaskMonitor] c:\windows\taskmon.exe
    O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
    O4 - HKLM\..\Run: [EM_EXEC] c:\mouse\system\em_exec.exe
    O4 - HKLM\..\Run: [MotiveMonitor] C:\Program Files\Motive\MotiveAssistant\motmon.exe
    O4 - HKLM\..\Run: [CompaqPrinTray] PrinTray.exe
    O4 - HKLM\..\Run: [CIJ3P2PSERVER] CIJ3P2PS.EXE
    O4 - HKLM\..\Run: [NPROTECT] C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
    O4 - HKLM\..\Run: [Norton Auto-Protect] C:\PROGRA~1\NORTON~1\NORTON~2\NAVAPW32.EXE /LOADQUIET
    O4 - HKLM\..\Run: [Norton eMail Protect] C:\Program Files\Norton SystemWorks\Norton AntiVirus\POPROXY.EXE
    O4 - HKLM\..\Run: [LoadQM] loadqm.exe
    O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    O4 - HKLM\..\RunServices: [CPQInet Runtime Service] c:\compaq\CPQInet\CpqInet.exe
    O4 - HKLM\..\RunServices: [isdbdc] c:\compaq\internet\isdbdc.exe
    O4 - HKLM\..\RunServices: [CPQDFWAG] C:\WINDOWS\cpqdiag\CpqDfwAg.exe
    O4 - HKLM\..\RunServices: [NPROTECT] C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
    O4 - HKLM\..\RunServices: [CSINJECT.EXE] C:\Program Files\Norton SystemWorks\Norton CleanSweep\CSINJECT.EXE
    O4 - HKLM\..\RunServices: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\SymTray.exe "Norton SystemWorks"
    O4 - HKCU\..\Run: [Spyware Doctor] "C:\PROGRAM FILES\SPYWARE DOCTOR\SPYDOCTOR.EXE" /Q
    O4 - Startup: Norton System Doctor.lnk = C:\Program Files\Norton SystemWorks\Norton Utilities\SYSDOC32.EXE
    O8 - Extra context menu item: AltaVista Home - http://jump.altavista.com/avie5/home
    O8 - Extra context menu item: AV Search This Term - http://jump.altavista.com/avie5/search
    O8 - Extra context menu item: AV Translate this Web Page - http://jump.altavista.com/avie5/babelfish
    O8 - Extra context menu item: AV Translate Selection - http://jump.altavista.com/avie5/babelfish
    O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
    O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
    O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
    O8 - Extra context menu item: Web Rebates - file://C:\PROGRAM FILES\WEB_REBATES\Sy1150\Tp1150\scri1150a.htm
    O9 - Extra button: (no name) - {06FE5D00-8F11-11d2-804F-00105A133818} - http://jump.altavista.com/avie5/home (file missing)
    O9 - Extra 'Tools' menuitem: &AltaVista Home - {06FE5D00-8F11-11d2-804F-00105A133818} - http://jump.altavista.com/avie5/home (file missing)
    O9 - Extra button: Translate - {06FE5D05-8F11-11d2-804F-00105A133818} - http://jump.altavista.com/avie5/babelfish (file missing)
    O9 - Extra 'Tools' menuitem: AV &Translate - {06FE5D05-8F11-11d2-804F-00105A133818} - http://jump.altavista.com/avie5/babelfish (file missing)
    O9 - Extra button: (no name) - {06FE5D02-8F11-11d2-804F-00105A133818} - http://jump.altavista.com/avie5/linksearch (file missing)
    O9 - Extra 'Tools' menuitem: &Find Pages Linking to this URL - {06FE5D02-8F11-11d2-804F-00105A133818} - http://jump.altavista.com/avie5/linksearch (file missing)
    O9 - Extra button: (no name) - {06FE5D03-8F11-11d2-804F-00105A133818} - http://jump.altavista.com/avie5/hostsearch (file missing)
    O9 - Extra 'Tools' menuitem: Find Other Pages on this &Host - {06FE5D03-8F11-11d2-804F-00105A133818} - http://jump.altavista.com/avie5/hostsearch (file missing)
    O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES0521.DLL
    O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES0521.DLL
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\SYSTEM\Shdocvw.dll
    O9 - Extra button: &Gucci Messenger - {ECC5777A-6E88-BFCE-13CE-81F134789E7B} - C:\MY DOCUMENTS\STUFF\GUCCI\GUCCI5.3\YPAGER (file missing)
    O9 - Extra 'Tools' menuitem: &Gucci Messenger - {ECC5777A-6E88-BFCE-13CE-81F134789E7B} - C:\MY DOCUMENTS\STUFF\GUCCI\GUCCI5.3\YPAGER (file missing)
    O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\PROGRAM FILES\PARTYPOKER\IEEXTENSION.DLL
    O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\PROGRAM FILES\PARTYPOKER\IEEXTENSION.DLL
    O9 - Extra button: StarLuck.com - {2B6AA6C9-1646-46e7-8D23-D54274F2F2F2} - C:\PROGRAM FILES\STARLUCK CASINO\BIN\IEEXTENSION_SL.DLL
    O9 - Extra 'Tools' menuitem: StarLuck.com - {2B6AA6C9-1646-46e7-8D23-D54274F2F2F2} - C:\PROGRAM FILES\STARLUCK CASINO\BIN\IEEXTENSION_SL.DLL
    O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
    O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/yse/ymmapi_416.dll
    O16 - DPF: Yahoo! Literati - http://download.games.yahoo.com/games/clients/y/tt3_x.cab
    O16 - DPF: Yahoo! Canasta - http://download.games.yahoo.com/games/clients/y/yt1_x.cab
    O16 - DPF: JT's Blocks - http://download.games.yahoo.com/games/clients/y/blt1_x.cab
    O16 - DPF: Yahoo! Towers 2.0 - http://download.games.yahoo.com/games/clients/y/ywt0_x.cab
    O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab
     
  2. Wendy!

    Wendy!

    Joined:
    Jul 1, 2004
    Messages:
    175
    I'm pretty sure you have some problems... stick with it till you get an answer... the people here are great.
     
  3. johnna

    johnna Thread Starter

    Joined:
    Sep 5, 2004
    Messages:
    43
    Thanks for the encouragement Wendy! I sure hope I can finally get this computer running right again AAARRRGGGHHH lol
     
  4. LDTate

    LDTate Malware Specialist

    Joined:
    Aug 13, 2004
    Messages:
    789
    Hello johnna. Welcome to the TSG

    You might want to print this out.

    I suggest you do this:

    Run Hijack This again and put a check by these. Close ALL windows except HijackThis and click "Fix checked"

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cus...rch/search.html
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/cus...//www.yahoo.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://red.clientapps.yahoo.com/cus...://my.yahoo.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapps.yahoo.com/cus...//www.yahoo.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cus...rch/search.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/cus...//www.yahoo.com
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://red.clientapps.yahoo.com/cus...://my.yahoo.com
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/cus...//www.yahoo.com
    R3 - Default URLSearchHook is missingO2 - BHO: ADP UrlCatcher Class - {F4E04583-354E-4076-BE7D-ED6A80FD66DA} - C:\WINDOWS\SYSTEM\MSBE.DLL
    O2 - BHO: NLS UrlCatcher Class - {AEECBFDA-12FA-4881-BDCE-8C3E1CE4B344} - C:\WINDOWS\SYSTEM\NVMS.DLL
    O2 - BHO: CB UrlCatcher Class - {CE188402-6EE7-4022-8868-AB25173A3E14} - C:\WINDOWS\SYSTEM\MSCB.DLL
    O8 - Extra context menu item: Web Rebates - file://C:\PROGRAM FILES\WEB_REBATES\Sy1150\Tp1150\scri1150a.htm
    O9 - Extra button: (no name) - {06FE5D00-8F11-11d2-804F-00105A133818} - http://jump.altavista.com/avie5/home (file missing)
    O9 - Extra 'Tools' menuitem: &AltaVista Home - {06FE5D00-8F11-11d2-804F-00105A133818} - http://jump.altavista.com/avie5/home (file missing)
    O9 - Extra button: Translate - {06FE5D05-8F11-11d2-804F-00105A133818} - http://jump.altavista.com/avie5/babelfish (file missing)
    O9 - Extra 'Tools' menuitem: AV &Translate - {06FE5D05-8F11-11d2-804F-00105A133818} - http://jump.altavista.com/avie5/babelfish (file missing)
    O9 - Extra button: (no name) - {06FE5D02-8F11-11d2-804F-00105A133818} - http://jump.altavista.com/avie5/linksearch (file missing)
    O9 - Extra 'Tools' menuitem: &Find Pages Linking to this URL - {06FE5D02-8F11-11d2-804F-00105A133818} - http://jump.altavista.com/avie5/linksearch (file missing)
    O9 - Extra button: (no name) - {06FE5D03-8F11-11d2-804F-00105A133818} - http://jump.altavista.com/avie5/hostsearch (file missing)
    O9 - Extra 'Tools' menuitem: Find Other Pages on this &Host - {06FE5D03-8F11-11d2-804F-00105A133818} - http://jump.altavista.com/avie5/hostsearch (file missing)
    O9 - Extra button: &Gucci Messenger - {ECC5777A-6E88-BFCE-13CE-81F134789E7B} - C:\MY DOCUMENTS\STUFF\GUCCI\GUCCI5.3\YPAGER (file missing)
    O9 - Extra 'Tools' menuitem: &Gucci Messenger - {ECC5777A-6E88-BFCE-13CE-81F134789E7B} - C:\MY DOCUMENTS\STUFF\GUCCI\GUCCI5.3\YPAGER (file missing)
    O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\PROGRAM FILES\PARTYPOKER\IEEXTENSION.DLL
    O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\PROGRAM FILES\PARTYPOKER\IEEXTENSION.DLL
    O9 - Extra button: StarLuck.com - {2B6AA6C9-1646-46e7-8D23-D54274F2F2F2} - C:\PROGRAM FILES\STARLUCK CASINO\BIN\IEEXTENSION_SL.DLL
    O9 - Extra 'Tools' menuitem: StarLuck.com - {2B6AA6C9-1646-46e7-8D23-D54274F2F2F2} - C:\PROGRAM FILES\STARLUCK CASINO\BIN\IEEXTENSION_SL.DLL
    O16 - DPF: Yahoo! Literati - http://download.games.yahoo.com/gam...nts/y/tt3_x.cab
    O16 - DPF: Yahoo! Canasta - http://download.games.yahoo.com/gam...nts/y/yt1_x.cab
    O16 - DPF: JT's Blocks - http://download.games.yahoo.com/gam...ts/y/blt1_x.cab
    O16 - DPF: Yahoo! Towers 2.0 - http://download.games.yahoo.com/gam...ts/y/ywt0_x.cab

    Empty Recycle Bin

    Restart your computer.

    Press the F8 key until the startup menu appears.

    Choose the Safe Mode option then press Enter.

    Show Hidden Files:
    Double-click the My Computer icon on the Windows desktop.
    Click the View menu, and then click Options or Folder Options.
    Click the View tab.
    In the Advanced settings box, under the "Hidden files" folder, select Show all files.
    Click Apply, and then click OK.

    Open C:\WINDOWS\SYSTEM\MSBE.DLL <---Delete File
    Open C:\WINDOWS\SYSTEM\NVMS.DLL <---Delete File
    Open C:\WINDOWS\SYSTEM\MSCB.DLL <---Delete File

    Click Start> Control Panel> Double Click Add/Remove Programs> Remove Web_Rebates
    C:\PROGRAM FILES\WEB_REBATES

    Open C:\Windows\Temp, select all and delete.

    Open My Computer, right click Local disk C: and choose properties, then disk cleanup. Check all boxes except compress old files and OK.

    Reboot normal, post a new HijackThis log.
     
  5. johnna

    johnna Thread Starter

    Joined:
    Sep 5, 2004
    Messages:
    43
    I printed out what you said to do and i did everything except the yahoo and party poker stuff. I was afraid if i did it it would make the programs to not run. If it is ok please let me know so i can do it . My retired card playing father would kill me if he couldn't play on party poker anymore lol. anyways here is the new hijackthis log. And i'd really like to express my gratitude to you for your help as I am not very knowledgeable in computer matters. THANKS, Johnna

    Logfile of HijackThis v1.98.2
    Scan saved at 3:09:52 PM, on 9/6/04
    Platform: Windows 98 SE (Win9x 4.10.2222A)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\SYSTEM\KERNEL32.DLL
    C:\WINDOWS\SYSTEM\MSGSRV32.EXE
    C:\WINDOWS\SYSTEM\MPREXE.EXE
    C:\COMPAQ\CPQINET\CPQINET.EXE
    C:\COMPAQ\INTERNET\ISDBDC.EXE
    C:\WINDOWS\CPQDIAG\CPQDFWAG.EXE
    C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON UTILITIES\NPROTECT.EXE
    C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CLEANSWEEP\CSINJECT.EXE
    C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\SYMTRAY.EXE
    C:\WINDOWS\SYSTEM\mmtask.tsk
    C:\WINDOWS\EXPLORER.EXE
    C:\PROGRAM FILES\COMPAQ\EASY ACCESS BUTTON SUPPORT\BTTNSERV.EXE
    C:\WINDOWS\TASKMON.EXE
    C:\WINDOWS\SYSTEM\SYSTRAY.EXE
    C:\MOUSE\SYSTEM\EM_EXEC.EXE
    C:\PROGRAM FILES\MOTIVE\MOTIVEASSISTANT\MOTMON.EXE
    C:\WINDOWS\SYSTEM\CIJ3P2PS.EXE
    C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON ANTIVIRUS\NAVAPW32.EXE
    C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON ANTIVIRUS\POPROXY.EXE
    C:\WINDOWS\SYSTEM\SPOOL32.EXE
    C:\WINDOWS\LOADQM.EXE
    C:\PROGRAM FILES\SPYWARE DOCTOR\SPYDOCTOR.EXE
    C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON UTILITIES\SYSDOC32.EXE
    C:\WINDOWS\SYSTEM\WMIEXE.EXE
    C:\UNZIPPED\HIJACKTHIS[1]\HIJACKTHIS.EXE

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cus.../*http://www.yahoo.com/ext/search/search.html
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/ie/defaults/sp/ymsgr/*http://www.yahoo.com
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://red.clientapps.yahoo.com/customize/ie/defaults/stp/ymsgr*http://my.yahoo.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapps.yahoo.com/customize/ie/defaults/su/ymsgr/*http://www.yahoo.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cus.../*http://www.yahoo.com/ext/search/search.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/ie/defaults/sp/ymsgr/*http://www.yahoo.com
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://red.clientapps.yahoo.com/customize/ie/defaults/stp/ymsgr*http://my.yahoo.com
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/ie/defaults/su/ymsgr/*http://www.yahoo.com
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
    R3 - Default URLSearchHook is missing
    O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YCOMP5_3_12_0.DLL
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
    O2 - BHO: ADP UrlCatcher Class - {F4E04583-354E-4076-BE7D-ED6A80FD66DA} - C:\WINDOWS\SYSTEM\MSBE.DLL (file missing)
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
    O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YCOMP5_3_12_0.DLL
    O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun
    O4 - HKLM\..\Run: [TaskMonitor] c:\windows\taskmon.exe
    O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
    O4 - HKLM\..\Run: [EM_EXEC] c:\mouse\system\em_exec.exe
    O4 - HKLM\..\Run: [MotiveMonitor] C:\Program Files\Motive\MotiveAssistant\motmon.exe
    O4 - HKLM\..\Run: [CompaqPrinTray] PrinTray.exe
    O4 - HKLM\..\Run: [CIJ3P2PSERVER] CIJ3P2PS.EXE
    O4 - HKLM\..\Run: [NPROTECT] C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
    O4 - HKLM\..\Run: [Norton Auto-Protect] C:\PROGRA~1\NORTON~1\NORTON~2\NAVAPW32.EXE /LOADQUIET
    O4 - HKLM\..\Run: [Norton eMail Protect] C:\Program Files\Norton SystemWorks\Norton AntiVirus\POPROXY.EXE
    O4 - HKLM\..\Run: [LoadQM] loadqm.exe
    O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    O4 - HKLM\..\RunServices: [CPQInet Runtime Service] c:\compaq\CPQInet\CpqInet.exe
    O4 - HKLM\..\RunServices: [isdbdc] c:\compaq\internet\isdbdc.exe
    O4 - HKLM\..\RunServices: [CPQDFWAG] C:\WINDOWS\cpqdiag\CpqDfwAg.exe
    O4 - HKLM\..\RunServices: [NPROTECT] C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
    O4 - HKLM\..\RunServices: [CSINJECT.EXE] C:\Program Files\Norton SystemWorks\Norton CleanSweep\CSINJECT.EXE
    O4 - HKLM\..\RunServices: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\SymTray.exe "Norton SystemWorks"
    O4 - HKCU\..\Run: [Spyware Doctor] "C:\PROGRAM FILES\SPYWARE DOCTOR\SPYDOCTOR.EXE" /Q
    O4 - Startup: Norton System Doctor.lnk = C:\Program Files\Norton SystemWorks\Norton Utilities\SYSDOC32.EXE
    O8 - Extra context menu item: AltaVista Home - http://jump.altavista.com/avie5/home
    O8 - Extra context menu item: AV Search This Term - http://jump.altavista.com/avie5/search
    O8 - Extra context menu item: AV Translate this Web Page - http://jump.altavista.com/avie5/babelfish
    O8 - Extra context menu item: AV Translate Selection - http://jump.altavista.com/avie5/babelfish
    O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
    O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
    O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
    O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES0521.DLL
    O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES0521.DLL
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\SYSTEM\Shdocvw.dll
    O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\PROGRAM FILES\PARTYPOKER\IEEXTENSION.DLL
    O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\PROGRAM FILES\PARTYPOKER\IEEXTENSION.DLL
    O9 - Extra button: StarLuck.com - {2B6AA6C9-1646-46e7-8D23-D54274F2F2F2} - C:\PROGRAM FILES\STARLUCK CASINO\BIN\IEEXTENSION_SL.DLL
    O9 - Extra 'Tools' menuitem: StarLuck.com - {2B6AA6C9-1646-46e7-8D23-D54274F2F2F2} - C:\PROGRAM FILES\STARLUCK CASINO\BIN\IEEXTENSION_SL.DLL
    O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
    O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/yse/ymmapi_416.dll
    O16 - DPF: Yahoo! Literati - http://download.games.yahoo.com/games/clients/y/tt3_x.cab
    O16 - DPF: Yahoo! Canasta - http://download.games.yahoo.com/games/clients/y/yt1_x.cab
    O16 - DPF: JT's Blocks - http://download.games.yahoo.com/games/clients/y/blt1_x.cab
    O16 - DPF: Yahoo! Towers 2.0 - http://download.games.yahoo.com/games/clients/y/ywt0_x.cab
    O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab
     
  6. LDTate

    LDTate Malware Specialist

    Joined:
    Aug 13, 2004
    Messages:
    789
    :D Can't have that

    Yahoo will work just fine.

    I suggest you do this:

    Run Hijack This again and put a check by these. Close ALL windows except HijackThis and click "Fix checked"

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cus...rch/search.html
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/cus...//www.yahoo.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://red.clientapps.yahoo.com/cus...://my.yahoo.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapps.yahoo.com/cus...//www.yahoo.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cus...rch/search.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/cus...//www.yahoo.com
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://red.clientapps.yahoo.com/cus...://my.yahoo.com
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/cus...//www.yahoo.com
    R3 - Default URLSearchHook is missing
    O2 - BHO: ADP UrlCatcher Class - {F4E04583-354E-4076-BE7D-ED6A80FD66DA} - C:\WINDOWS\SYSTEM\MSBE.DLL (file missing)

    Empty Recycle Bin

    Open C:\Windows\Temp, select all and delete.

    Open My Computer, right click Local disk C: and choose properties, then disk cleanup. Check all boxes except compress old files and OK.

    Post a new HijackThis Log. We're not done yet!
     
  7. johnna

    johnna Thread Starter

    Joined:
    Sep 5, 2004
    Messages:
    43
    Thanks LDTATE for all your help. I did what you said and here is the hijackthis log.
    Logfile of HijackThis v1.98.2
    Scan saved at 9:51:35 PM, on 9/7/04
    Platform: Windows 98 SE (Win9x 4.10.2222A)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\SYSTEM\KERNEL32.DLL
    C:\WINDOWS\SYSTEM\MSGSRV32.EXE
    C:\WINDOWS\SYSTEM\MPREXE.EXE
    C:\COMPAQ\CPQINET\CPQINET.EXE
    C:\COMPAQ\INTERNET\ISDBDC.EXE
    C:\WINDOWS\CPQDIAG\CPQDFWAG.EXE
    C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON UTILITIES\NPROTECT.EXE
    C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CLEANSWEEP\CSINJECT.EXE
    C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\SYMTRAY.EXE
    C:\WINDOWS\SYSTEM\mmtask.tsk
    C:\WINDOWS\EXPLORER.EXE
    C:\PROGRAM FILES\COMPAQ\EASY ACCESS BUTTON SUPPORT\BTTNSERV.EXE
    C:\WINDOWS\TASKMON.EXE
    C:\WINDOWS\SYSTEM\SYSTRAY.EXE
    C:\MOUSE\SYSTEM\EM_EXEC.EXE
    C:\PROGRAM FILES\MOTIVE\MOTIVEASSISTANT\MOTMON.EXE
    C:\WINDOWS\SYSTEM\CIJ3P2PS.EXE
    C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON ANTIVIRUS\NAVAPW32.EXE
    C:\WINDOWS\SYSTEM\SPOOL32.EXE
    C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON ANTIVIRUS\POPROXY.EXE
    C:\WINDOWS\LOADQM.EXE
    C:\PROGRAM FILES\SPYWARE DOCTOR\SPYDOCTOR.EXE
    C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON UTILITIES\SYSDOC32.EXE
    C:\WINDOWS\SYSTEM\WMIEXE.EXE
    C:\WINDOWS\SYSTEM\DDHELP.EXE
    C:\WINDOWS\SYSTEM\PSTORES.EXE
    C:\UNZIPPED\HIJACKTHIS[1]\HIJACKTHIS.EXE

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
    O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YCOMP5_3_12_0.DLL
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
    O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YCOMP5_3_12_0.DLL
    O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun
    O4 - HKLM\..\Run: [TaskMonitor] c:\windows\taskmon.exe
    O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
    O4 - HKLM\..\Run: [EM_EXEC] c:\mouse\system\em_exec.exe
    O4 - HKLM\..\Run: [MotiveMonitor] C:\Program Files\Motive\MotiveAssistant\motmon.exe
    O4 - HKLM\..\Run: [CompaqPrinTray] PrinTray.exe
    O4 - HKLM\..\Run: [CIJ3P2PSERVER] CIJ3P2PS.EXE
    O4 - HKLM\..\Run: [NPROTECT] C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
    O4 - HKLM\..\Run: [Norton Auto-Protect] C:\PROGRA~1\NORTON~1\NORTON~2\NAVAPW32.EXE /LOADQUIET
    O4 - HKLM\..\Run: [Norton eMail Protect] C:\Program Files\Norton SystemWorks\Norton AntiVirus\POPROXY.EXE
    O4 - HKLM\..\Run: [LoadQM] loadqm.exe
    O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    O4 - HKLM\..\RunServices: [CPQInet Runtime Service] c:\compaq\CPQInet\CpqInet.exe
    O4 - HKLM\..\RunServices: [isdbdc] c:\compaq\internet\isdbdc.exe
    O4 - HKLM\..\RunServices: [CPQDFWAG] C:\WINDOWS\cpqdiag\CpqDfwAg.exe
    O4 - HKLM\..\RunServices: [NPROTECT] C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
    O4 - HKLM\..\RunServices: [CSINJECT.EXE] C:\Program Files\Norton SystemWorks\Norton CleanSweep\CSINJECT.EXE
    O4 - HKLM\..\RunServices: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\SymTray.exe "Norton SystemWorks"
    O4 - HKCU\..\Run: [Spyware Doctor] "C:\PROGRAM FILES\SPYWARE DOCTOR\SPYDOCTOR.EXE" /Q
    O4 - Startup: Norton System Doctor.lnk = C:\Program Files\Norton SystemWorks\Norton Utilities\SYSDOC32.EXE
    O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
    O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
    O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
    O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES0521.DLL
    O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES0521.DLL
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\SYSTEM\Shdocvw.dll
    O9 - Extra button: StarLuck.com - {2B6AA6C9-1646-46e7-8D23-D54274F2F2F2} - C:\PROGRAM FILES\STARLUCK CASINO\BIN\IEEXTENSION_SL.DLL
    O9 - Extra 'Tools' menuitem: StarLuck.com - {2B6AA6C9-1646-46e7-8D23-D54274F2F2F2} - C:\PROGRAM FILES\STARLUCK CASINO\BIN\IEEXTENSION_SL.DLL
    O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\PROGRAM FILES\PARTYPOKER\IEEXTENSION.DLL
    O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\PROGRAM FILES\PARTYPOKER\IEEXTENSION.DLL
    O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
    O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/yse/ymmapi_416.dll
    O16 - DPF: Yahoo! Literati - http://download.games.yahoo.com/games/clients/y/tt3_x.cab
    O16 - DPF: Yahoo! Canasta - http://download.games.yahoo.com/games/clients/y/yt1_x.cab
    O16 - DPF: JT's Blocks - http://download.games.yahoo.com/games/clients/y/blt1_x.cab
    O16 - DPF: Yahoo! Towers 2.0 - http://download.games.yahoo.com/games/clients/y/ywt0_x.cab
    O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab

    Waiting for the next step..Thanks, Johnna
     
  8. LDTate

    LDTate Malware Specialist

    Joined:
    Aug 13, 2004
    Messages:
    789
    Well beings dad wants to keep his Party Poker :D

    How is the computer running now?

    Open Spybot and click mode on the toolbar, then advanced mode. Click immunize in the left pane, then immunize again, this time from above with the green + beside it. Click the link bellow for SpywareBlaster, download, install and update. Check for updates weekly. Still in Spybot, click tools in the left pane, then click IE tweaks and at least lock the HOSTS file. Then download and install IESpyads.

    That will give you an added layer of protection against unwanted parasites.
     
  9. johnna

    johnna Thread Starter

    Joined:
    Sep 5, 2004
    Messages:
    43
    I don't have Spybot I do have free version of Spyware Doctor. When I installed it I immunized. Should I do it again? Is this one a good one to use? Or should I get Spybot? I will download the programs you have suggested. I am so thankful for all of your help. I am at my parents and this is their computer as soon as I get home I will be posting hijackthis from that computer lmao. I know it is in very sad shape. And I will be making a donation to show that I trully am thankful for the help. Waiting for your reply with instructions. Johnna
     
  10. LDTate

    LDTate Malware Specialist

    Joined:
    Aug 13, 2004
    Messages:
    789
    I would think Spyware Doctor would do. just make sure you check for updates.

    Looks like you (y) 're good to go
     
  11. johnna

    johnna Thread Starter

    Joined:
    Sep 5, 2004
    Messages:
    43
    Thank you so very much!! The computer is running alot better now. Cable don't feel like dial up anymore!! lol ;) (y)
     
  12. LDTate

    LDTate Malware Specialist

    Joined:
    Aug 13, 2004
    Messages:
    789
    Good job (y) Tell Dad I hope he wins :D
     
  13. johnna

    johnna Thread Starter

    Joined:
    Sep 5, 2004
    Messages:
    43
    LOL Told Dad and He said he can use all the help he can get. The pages load faster but today I am still getting iexplorer not responding so I tried to run Hijackthis again and it to is not responding. GRRRR I hate computers! They give me a headache :eek: lol. I have no idea what to do about this dag gone thing. Is there anything you can think of that would be causing this to happen? Once again Thanks for the help....Johnna
     
  14. LDTate

    LDTate Malware Specialist

    Joined:
    Aug 13, 2004
    Messages:
    789
    Try repairing iexplorer Start> control panel> add remove> msie (Iexplorer) click add remove and select repair.

    Are you using a dialup?
     
  15. johnna

    johnna Thread Starter

    Joined:
    Sep 5, 2004
    Messages:
    43
    I am using a cable modem through time warner cable. i went to control/add remove/ and i don't see msie there. the pages are loading faster and the error has only occured the one timemaybe if i empty out the internet cache and do a defrag that will help? Thanks for the help LD , Johnna
     
  16. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/270320

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice