iexplorer quits responding

[johnna]

I do not know alot about computers although i am not completly illiterate. I downloaded search and destroy because i was getting very slow responce and alot of pop ups. It didn't help so i downloaded spydoctor 2.0 and it found alot and it works better. The problem is the iexplore quits responding. i saw on one of these forums the link for hijack this so i did it and i will post the findings. can someone please help me to fix this. Thank you so very much.

Logfile of HijackThis v1.98.2
Scan saved at 1:24:51 AM, on 9/5/04
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\COMPAQ\CPQINET\CPQINET.EXE
C:\COMPAQ\INTERNET\ISDBDC.EXE
C:\WINDOWS\CPQDIAG\CPQDFWAG.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON UTILITIES\NPROTECT.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CLEANSWEEP\CSINJECT.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\SYMTRAY.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\EXPLORER.EXE
C:\PROGRAM FILES\COMPAQ\EASY ACCESS BUTTON SUPPORT\BTTNSERV.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\MOUSE\SYSTEM\EM_EXEC.EXE
C:\PROGRAM FILES\MOTIVE\MOTIVEASSISTANT\MOTMON.EXE
C:\WINDOWS\SYSTEM\CIJ3P2PS.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON ANTIVIRUS\NAVAPW32.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON ANTIVIRUS\POPROXY.EXE
C:\WINDOWS\LOADQM.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON UTILITIES\SYSDOC32.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\PROGRAM FILES\SPYWARE DOCTOR\SPYDOCTOR.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\UNZIPPED\HIJACKTHIS[1]\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cus.../*http://www.yahoo.com/ext/search/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/ie/defaults/sp/ymsgr/*http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://red.clientapps.yahoo.com/customize/ie/defaults/stp/ymsgr*http://my.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapps.yahoo.com/customize/ie/defaults/su/ymsgr/*http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cus.../*http://www.yahoo.com/ext/search/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/ie/defaults/sp/ymsgr/*http://www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://red.clientapps.yahoo.com/customize/ie/defaults/stp/ymsgr*http://my.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/ie/defaults/su/ymsgr/*http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
R3 - Default URLSearchHook is missing
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YCOMP5_3_12_0.DLL
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O2 - BHO: ADP UrlCatcher Class - {F4E04583-354E-4076-BE7D-ED6A80FD66DA} - C:\WINDOWS\SYSTEM\MSBE.DLL
O2 - BHO: NLS UrlCatcher Class - {AEECBFDA-12FA-4881-BDCE-8C3E1CE4B344} - C:\WINDOWS\SYSTEM\NVMS.DLL
O2 - BHO: CB UrlCatcher Class - {CE188402-6EE7-4022-8868-AB25173A3E14} - C:\WINDOWS\SYSTEM\MSCB.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YCOMP5_3_12_0.DLL
O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] c:\windows\taskmon.exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [EM_EXEC] c:\mouse\system\em_exec.exe
O4 - HKLM\..\Run: [MotiveMonitor] C:\Program Files\Motive\MotiveAssistant\motmon.exe
O4 - HKLM\..\Run: [CompaqPrinTray] PrinTray.exe
O4 - HKLM\..\Run: [CIJ3P2PSERVER] CIJ3P2PS.EXE
O4 - HKLM\..\Run: [NPROTECT] C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O4 - HKLM\..\Run: [Norton Auto-Protect] C:\PROGRA~1\NORTON~1\NORTON~2\NAVAPW32.EXE /LOADQUIET
O4 - HKLM\..\Run: [Norton eMail Protect] C:\Program Files\Norton SystemWorks\Norton AntiVirus\POPROXY.EXE
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [CPQInet Runtime Service] c:\compaq\CPQInet\CpqInet.exe
O4 - HKLM\..\RunServices: [isdbdc] c:\compaq\internet\isdbdc.exe
O4 - HKLM\..\RunServices: [CPQDFWAG] C:\WINDOWS\cpqdiag\CpqDfwAg.exe
O4 - HKLM\..\RunServices: [NPROTECT] C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O4 - HKLM\..\RunServices: [CSINJECT.EXE] C:\Program Files\Norton SystemWorks\Norton CleanSweep\CSINJECT.EXE
O4 - HKLM\..\RunServices: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\SymTray.exe "Norton SystemWorks"
O4 - HKCU\..\Run: [Spyware Doctor] "C:\PROGRAM FILES\SPYWARE DOCTOR\SPYDOCTOR.EXE" /Q
O4 - Startup: Norton System Doctor.lnk = C:\Program Files\Norton SystemWorks\Norton Utilities\SYSDOC32.EXE
O8 - Extra context menu item: AltaVista Home - http://jump.altavista.com/avie5/home
O8 - Extra context menu item: AV Search This Term - http://jump.altavista.com/avie5/search
O8 - Extra context menu item: AV Translate this Web Page - http://jump.altavista.com/avie5/babelfish
O8 - Extra context menu item: AV Translate Selection - http://jump.altavista.com/avie5/babelfish
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Web Rebates - file://C:\PROGRAM FILES\WEB_REBATES\Sy1150\Tp1150\scri1150a.htm
O9 - Extra button: (no name) - {06FE5D00-8F11-11d2-804F-00105A133818} - http://jump.altavista.com/avie5/home (file missing)
O9 - Extra 'Tools' menuitem: &AltaVista Home - {06FE5D00-8F11-11d2-804F-00105A133818} - http://jump.altavista.com/avie5/home (file missing)
O9 - Extra button: Translate - {06FE5D05-8F11-11d2-804F-00105A133818} - http://jump.altavista.com/avie5/babelfish (file missing)
O9 - Extra 'Tools' menuitem: AV &Translate - {06FE5D05-8F11-11d2-804F-00105A133818} - http://jump.altavista.com/avie5/babelfish (file missing)
O9 - Extra button: (no name) - {06FE5D02-8F11-11d2-804F-00105A133818} - http://jump.altavista.com/avie5/linksearch (file missing)
O9 - Extra 'Tools' menuitem: &Find Pages Linking to this URL - {06FE5D02-8F11-11d2-804F-00105A133818} - http://jump.altavista.com/avie5/linksearch (file missing)
O9 - Extra button: (no name) - {06FE5D03-8F11-11d2-804F-00105A133818} - http://jump.altavista.com/avie5/hostsearch (file missing)
O9 - Extra 'Tools' menuitem: Find Other Pages on this &Host - {06FE5D03-8F11-11d2-804F-00105A133818} - http://jump.altavista.com/avie5/hostsearch (file missing)
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES0521.DLL
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES0521.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\SYSTEM\Shdocvw.dll
O9 - Extra button: &Gucci Messenger - {ECC5777A-6E88-BFCE-13CE-81F134789E7B} - C:\MY DOCUMENTS\STUFF\GUCCI\GUCCI5.3\YPAGER (file missing)
O9 - Extra 'Tools' menuitem: &Gucci Messenger - {ECC5777A-6E88-BFCE-13CE-81F134789E7B} - C:\MY DOCUMENTS\STUFF\GUCCI\GUCCI5.3\YPAGER (file missing)
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\PROGRAM FILES\PARTYPOKER\IEEXTENSION.DLL
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\PROGRAM FILES\PARTYPOKER\IEEXTENSION.DLL
O9 - Extra button: StarLuck.com - {2B6AA6C9-1646-46e7-8D23-D54274F2F2F2} - C:\PROGRAM FILES\STARLUCK CASINO\BIN\IEEXTENSION_SL.DLL
O9 - Extra 'Tools' menuitem: StarLuck.com - {2B6AA6C9-1646-46e7-8D23-D54274F2F2F2} - C:\PROGRAM FILES\STARLUCK CASINO\BIN\IEEXTENSION_SL.DLL
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/yse/ymmapi_416.dll
O16 - DPF: Yahoo! Literati - http://download.games.yahoo.com/games/clients/y/tt3_x.cab
O16 - DPF: Yahoo! Canasta - http://download.games.yahoo.com/games/clients/y/yt1_x.cab
O16 - DPF: JT's Blocks - http://download.games.yahoo.com/games/clients/y/blt1_x.cab
O16 - DPF: Yahoo! Towers 2.0 - http://download.games.yahoo.com/games/clients/y/ywt0_x.cab
O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab

 

[Wendy!]

I'm pretty sure you have some problems... stick with it till you get an answer... the people here are great.

 

[johnna]

Thanks for the encouragement Wendy! I sure hope I can finally get this computer running right again AAARRRGGGHHH lol

 

[LDTate]

Hello johnna. Welcome to the TSG

You might want to print this out.

I suggest you do this:

Run Hijack This again and put a check by these. Close ALL windows except HijackThis and click "Fix checked"

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cus...rch/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/cus...//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://red.clientapps.yahoo.com/cus...://my.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapps.yahoo.com/cus...//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cus...rch/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/cus...//www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://red.clientapps.yahoo.com/cus...://my.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/cus...//www.yahoo.com
R3 - Default URLSearchHook is missingO2 - BHO: ADP UrlCatcher Class - {F4E04583-354E-4076-BE7D-ED6A80FD66DA} - C:\WINDOWS\SYSTEM\MSBE.DLL
O2 - BHO: NLS UrlCatcher Class - {AEECBFDA-12FA-4881-BDCE-8C3E1CE4B344} - C:\WINDOWS\SYSTEM\NVMS.DLL
O2 - BHO: CB UrlCatcher Class - {CE188402-6EE7-4022-8868-AB25173A3E14} - C:\WINDOWS\SYSTEM\MSCB.DLL
O8 - Extra context menu item: Web Rebates - file://C:\PROGRAM FILES\WEB_REBATES\Sy1150\Tp1150\scri1150a.htm
O9 - Extra button: (no name) - {06FE5D00-8F11-11d2-804F-00105A133818} - http://jump.altavista.com/avie5/home (file missing)
O9 - Extra 'Tools' menuitem: &AltaVista Home - {06FE5D00-8F11-11d2-804F-00105A133818} - http://jump.altavista.com/avie5/home (file missing)
O9 - Extra button: Translate - {06FE5D05-8F11-11d2-804F-00105A133818} - http://jump.altavista.com/avie5/babelfish (file missing)
O9 - Extra 'Tools' menuitem: AV &Translate - {06FE5D05-8F11-11d2-804F-00105A133818} - http://jump.altavista.com/avie5/babelfish (file missing)
O9 - Extra button: (no name) - {06FE5D02-8F11-11d2-804F-00105A133818} - http://jump.altavista.com/avie5/linksearch (file missing)
O9 - Extra 'Tools' menuitem: &Find Pages Linking to this URL - {06FE5D02-8F11-11d2-804F-00105A133818} - http://jump.altavista.com/avie5/linksearch (file missing)
O9 - Extra button: (no name) - {06FE5D03-8F11-11d2-804F-00105A133818} - http://jump.altavista.com/avie5/hostsearch (file missing)
O9 - Extra 'Tools' menuitem: Find Other Pages on this &Host - {06FE5D03-8F11-11d2-804F-00105A133818} - http://jump.altavista.com/avie5/hostsearch (file missing)
O9 - Extra button: &Gucci Messenger - {ECC5777A-6E88-BFCE-13CE-81F134789E7B} - C:\MY DOCUMENTS\STUFF\GUCCI\GUCCI5.3\YPAGER (file missing)
O9 - Extra 'Tools' menuitem: &Gucci Messenger - {ECC5777A-6E88-BFCE-13CE-81F134789E7B} - C:\MY DOCUMENTS\STUFF\GUCCI\GUCCI5.3\YPAGER (file missing)
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\PROGRAM FILES\PARTYPOKER\IEEXTENSION.DLL
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\PROGRAM FILES\PARTYPOKER\IEEXTENSION.DLL
O9 - Extra button: StarLuck.com - {2B6AA6C9-1646-46e7-8D23-D54274F2F2F2} - C:\PROGRAM FILES\STARLUCK CASINO\BIN\IEEXTENSION_SL.DLL
O9 - Extra 'Tools' menuitem: StarLuck.com - {2B6AA6C9-1646-46e7-8D23-D54274F2F2F2} - C:\PROGRAM FILES\STARLUCK CASINO\BIN\IEEXTENSION_SL.DLL
O16 - DPF: Yahoo! Literati - http://download.games.yahoo.com/gam...nts/y/tt3_x.cab
O16 - DPF: Yahoo! Canasta - http://download.games.yahoo.com/gam...nts/y/yt1_x.cab
O16 - DPF: JT's Blocks - http://download.games.yahoo.com/gam...ts/y/blt1_x.cab
O16 - DPF: Yahoo! Towers 2.0 - http://download.games.yahoo.com/gam...ts/y/ywt0_x.cab

Empty Recycle Bin

Restart your computer.

Press the F8 key until the startup menu appears.

Choose the Safe Mode option then press Enter.

Show Hidden Files:
Double-click the My Computer icon on the Windows desktop.
Click the View menu, and then click Options or Folder Options.
Click the View tab.
In the Advanced settings box, under the "Hidden files" folder, select Show all files.
Click Apply, and then click OK.

Open C:\WINDOWS\SYSTEM\MSBE.DLL <---Delete File
Open C:\WINDOWS\SYSTEM\NVMS.DLL <---Delete File
Open C:\WINDOWS\SYSTEM\MSCB.DLL <---Delete File

Click Start> Control Panel> Double Click Add/Remove Programs> Remove Web_Rebates
C:\PROGRAM FILES\WEB_REBATES

Open C:\Windows\Temp, select all and delete.

Open My Computer, right click Local disk C: and choose properties, then disk cleanup. Check all boxes except compress old files and OK.

Reboot normal, post a new HijackThis log.

 

[johnna]

I printed out what you said to do and i did everything except the yahoo and party poker stuff. I was afraid if i did it it would make the programs to not run. If it is ok please let me know so i can do it . My retired card playing father would kill me if he couldn't play on party poker anymore lol. anyways here is the new hijackthis log. And i'd really like to express my gratitude to you for your help as I am not very knowledgeable in computer matters. THANKS, Johnna

Logfile of HijackThis v1.98.2
Scan saved at 3:09:52 PM, on 9/6/04
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\COMPAQ\CPQINET\CPQINET.EXE
C:\COMPAQ\INTERNET\ISDBDC.EXE
C:\WINDOWS\CPQDIAG\CPQDFWAG.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON UTILITIES\NPROTECT.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CLEANSWEEP\CSINJECT.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\SYMTRAY.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\EXPLORER.EXE
C:\PROGRAM FILES\COMPAQ\EASY ACCESS BUTTON SUPPORT\BTTNSERV.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\MOUSE\SYSTEM\EM_EXEC.EXE
C:\PROGRAM FILES\MOTIVE\MOTIVEASSISTANT\MOTMON.EXE
C:\WINDOWS\SYSTEM\CIJ3P2PS.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON ANTIVIRUS\NAVAPW32.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON ANTIVIRUS\POPROXY.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\LOADQM.EXE
C:\PROGRAM FILES\SPYWARE DOCTOR\SPYDOCTOR.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON UTILITIES\SYSDOC32.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\UNZIPPED\HIJACKTHIS[1]\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cus.../*http://www.yahoo.com/ext/search/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/ie/defaults/sp/ymsgr/*http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://red.clientapps.yahoo.com/customize/ie/defaults/stp/ymsgr*http://my.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapps.yahoo.com/customize/ie/defaults/su/ymsgr/*http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cus.../*http://www.yahoo.com/ext/search/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/ie/defaults/sp/ymsgr/*http://www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://red.clientapps.yahoo.com/customize/ie/defaults/stp/ymsgr*http://my.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/ie/defaults/su/ymsgr/*http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
R3 - Default URLSearchHook is missing
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YCOMP5_3_12_0.DLL
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O2 - BHO: ADP UrlCatcher Class - {F4E04583-354E-4076-BE7D-ED6A80FD66DA} - C:\WINDOWS\SYSTEM\MSBE.DLL (file missing)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YCOMP5_3_12_0.DLL
O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] c:\windows\taskmon.exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [EM_EXEC] c:\mouse\system\em_exec.exe
O4 - HKLM\..\Run: [MotiveMonitor] C:\Program Files\Motive\MotiveAssistant\motmon.exe
O4 - HKLM\..\Run: [CompaqPrinTray] PrinTray.exe
O4 - HKLM\..\Run: [CIJ3P2PSERVER] CIJ3P2PS.EXE
O4 - HKLM\..\Run: [NPROTECT] C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O4 - HKLM\..\Run: [Norton Auto-Protect] C:\PROGRA~1\NORTON~1\NORTON~2\NAVAPW32.EXE /LOADQUIET
O4 - HKLM\..\Run: [Norton eMail Protect] C:\Program Files\Norton SystemWorks\Norton AntiVirus\POPROXY.EXE
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [CPQInet Runtime Service] c:\compaq\CPQInet\CpqInet.exe
O4 - HKLM\..\RunServices: [isdbdc] c:\compaq\internet\isdbdc.exe
O4 - HKLM\..\RunServices: [CPQDFWAG] C:\WINDOWS\cpqdiag\CpqDfwAg.exe
O4 - HKLM\..\RunServices: [NPROTECT] C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O4 - HKLM\..\RunServices: [CSINJECT.EXE] C:\Program Files\Norton SystemWorks\Norton CleanSweep\CSINJECT.EXE
O4 - HKLM\..\RunServices: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\SymTray.exe "Norton SystemWorks"
O4 - HKCU\..\Run: [Spyware Doctor] "C:\PROGRAM FILES\SPYWARE DOCTOR\SPYDOCTOR.EXE" /Q
O4 - Startup: Norton System Doctor.lnk = C:\Program Files\Norton SystemWorks\Norton Utilities\SYSDOC32.EXE
O8 - Extra context menu item: AltaVista Home - http://jump.altavista.com/avie5/home
O8 - Extra context menu item: AV Search This Term - http://jump.altavista.com/avie5/search
O8 - Extra context menu item: AV Translate this Web Page - http://jump.altavista.com/avie5/babelfish
O8 - Extra context menu item: AV Translate Selection - http://jump.altavista.com/avie5/babelfish
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES0521.DLL
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES0521.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\SYSTEM\Shdocvw.dll
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\PROGRAM FILES\PARTYPOKER\IEEXTENSION.DLL
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\PROGRAM FILES\PARTYPOKER\IEEXTENSION.DLL
O9 - Extra button: StarLuck.com - {2B6AA6C9-1646-46e7-8D23-D54274F2F2F2} - C:\PROGRAM FILES\STARLUCK CASINO\BIN\IEEXTENSION_SL.DLL
O9 - Extra 'Tools' menuitem: StarLuck.com - {2B6AA6C9-1646-46e7-8D23-D54274F2F2F2} - C:\PROGRAM FILES\STARLUCK CASINO\BIN\IEEXTENSION_SL.DLL
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/yse/ymmapi_416.dll
O16 - DPF: Yahoo! Literati - http://download.games.yahoo.com/games/clients/y/tt3_x.cab
O16 - DPF: Yahoo! Canasta - http://download.games.yahoo.com/games/clients/y/yt1_x.cab
O16 - DPF: JT's Blocks - http://download.games.yahoo.com/games/clients/y/blt1_x.cab
O16 - DPF: Yahoo! Towers 2.0 - http://download.games.yahoo.com/games/clients/y/ywt0_x.cab
O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab

 

[LDTate]

My retired card playing father would kill me if he couldn't play on party poker anymore lol.

Can't have that

Yahoo will work just fine.

I suggest you do this:

Run Hijack This again and put a check by these. Close ALL windows except HijackThis and click "Fix checked"

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cus...rch/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/cus...//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://red.clientapps.yahoo.com/cus...://my.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapps.yahoo.com/cus...//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cus...rch/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/cus...//www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://red.clientapps.yahoo.com/cus...://my.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/cus...//www.yahoo.com
R3 - Default URLSearchHook is missing
O2 - BHO: ADP UrlCatcher Class - {F4E04583-354E-4076-BE7D-ED6A80FD66DA} - C:\WINDOWS\SYSTEM\MSBE.DLL (file missing)

Empty Recycle Bin

Open C:\Windows\Temp, select all and delete.

Open My Computer, right click Local disk C: and choose properties, then disk cleanup. Check all boxes except compress old files and OK.

Post a new HijackThis Log. We're not done yet!

 

[johnna]

Thanks LDTATE for all your help. I did what you said and here is the hijackthis log.
Logfile of HijackThis v1.98.2
Scan saved at 9:51:35 PM, on 9/7/04
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\COMPAQ\CPQINET\CPQINET.EXE
C:\COMPAQ\INTERNET\ISDBDC.EXE
C:\WINDOWS\CPQDIAG\CPQDFWAG.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON UTILITIES\NPROTECT.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CLEANSWEEP\CSINJECT.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\SYMTRAY.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\EXPLORER.EXE
C:\PROGRAM FILES\COMPAQ\EASY ACCESS BUTTON SUPPORT\BTTNSERV.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\MOUSE\SYSTEM\EM_EXEC.EXE
C:\PROGRAM FILES\MOTIVE\MOTIVEASSISTANT\MOTMON.EXE
C:\WINDOWS\SYSTEM\CIJ3P2PS.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON ANTIVIRUS\NAVAPW32.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON ANTIVIRUS\POPROXY.EXE
C:\WINDOWS\LOADQM.EXE
C:\PROGRAM FILES\SPYWARE DOCTOR\SPYDOCTOR.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON UTILITIES\SYSDOC32.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\UNZIPPED\HIJACKTHIS[1]\HIJACKTHIS.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YCOMP5_3_12_0.DLL
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YCOMP5_3_12_0.DLL
O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] c:\windows\taskmon.exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [EM_EXEC] c:\mouse\system\em_exec.exe
O4 - HKLM\..\Run: [MotiveMonitor] C:\Program Files\Motive\MotiveAssistant\motmon.exe
O4 - HKLM\..\Run: [CompaqPrinTray] PrinTray.exe
O4 - HKLM\..\Run: [CIJ3P2PSERVER] CIJ3P2PS.EXE
O4 - HKLM\..\Run: [NPROTECT] C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O4 - HKLM\..\Run: [Norton Auto-Protect] C:\PROGRA~1\NORTON~1\NORTON~2\NAVAPW32.EXE /LOADQUIET
O4 - HKLM\..\Run: [Norton eMail Protect] C:\Program Files\Norton SystemWorks\Norton AntiVirus\POPROXY.EXE
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [CPQInet Runtime Service] c:\compaq\CPQInet\CpqInet.exe
O4 - HKLM\..\RunServices: [isdbdc] c:\compaq\internet\isdbdc.exe
O4 - HKLM\..\RunServices: [CPQDFWAG] C:\WINDOWS\cpqdiag\CpqDfwAg.exe
O4 - HKLM\..\RunServices: [NPROTECT] C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O4 - HKLM\..\RunServices: [CSINJECT.EXE] C:\Program Files\Norton SystemWorks\Norton CleanSweep\CSINJECT.EXE
O4 - HKLM\..\RunServices: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\SymTray.exe "Norton SystemWorks"
O4 - HKCU\..\Run: [Spyware Doctor] "C:\PROGRAM FILES\SPYWARE DOCTOR\SPYDOCTOR.EXE" /Q
O4 - Startup: Norton System Doctor.lnk = C:\Program Files\Norton SystemWorks\Norton Utilities\SYSDOC32.EXE
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES0521.DLL
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES0521.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\SYSTEM\Shdocvw.dll
O9 - Extra button: StarLuck.com - {2B6AA6C9-1646-46e7-8D23-D54274F2F2F2} - C:\PROGRAM FILES\STARLUCK CASINO\BIN\IEEXTENSION_SL.DLL
O9 - Extra 'Tools' menuitem: StarLuck.com - {2B6AA6C9-1646-46e7-8D23-D54274F2F2F2} - C:\PROGRAM FILES\STARLUCK CASINO\BIN\IEEXTENSION_SL.DLL
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\PROGRAM FILES\PARTYPOKER\IEEXTENSION.DLL
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\PROGRAM FILES\PARTYPOKER\IEEXTENSION.DLL
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/yse/ymmapi_416.dll
O16 - DPF: Yahoo! Literati - http://download.games.yahoo.com/games/clients/y/tt3_x.cab
O16 - DPF: Yahoo! Canasta - http://download.games.yahoo.com/games/clients/y/yt1_x.cab
O16 - DPF: JT's Blocks - http://download.games.yahoo.com/games/clients/y/blt1_x.cab
O16 - DPF: Yahoo! Towers 2.0 - http://download.games.yahoo.com/games/clients/y/ywt0_x.cab
O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab

Waiting for the next step..Thanks, Johnna

 

[LDTate]

Well beings dad wants to keep his Party Poker

How is the computer running now?

Open Spybot and click mode on the toolbar, then advanced mode. Click immunize in the left pane, then immunize again, this time from above with the green + beside it. Click the link bellow for SpywareBlaster, download, install and update. Check for updates weekly. Still in Spybot, click tools in the left pane, then click IE tweaks and at least lock the HOSTS file. Then download and install IESpyads.

That will give you an added layer of protection against unwanted parasites.

 

[johnna]

I don't have Spybot I do have free version of Spyware Doctor. When I installed it I immunized. Should I do it again? Is this one a good one to use? Or should I get Spybot? I will download the programs you have suggested. I am so thankful for all of your help. I am at my parents and this is their computer as soon as I get home I will be posting hijackthis from that computer lmao. I know it is in very sad shape. And I will be making a donation to show that I trully am thankful for the help. Waiting for your reply with instructions. Johnna

 

[LDTate]

I would think Spyware Doctor would do. just make sure you check for updates.

Looks like you 're good to go

 

[johnna]

Thank you so very much!! The computer is running alot better now. Cable don't feel like dial up anymore!! lol

 

[LDTate]

Good job Tell Dad I hope he wins

 

[johnna]

LOL Told Dad and He said he can use all the help he can get. The pages load faster but today I am still getting iexplorer not responding so I tried to run Hijackthis again and it to is not responding. GRRRR I hate computers! They give me a headache lol. I have no idea what to do about this dag gone thing. Is there anything you can think of that would be causing this to happen? Once again Thanks for the help....Johnna

 

[LDTate]

Try repairing iexplorer Start> control panel> add remove> msie (Iexplorer) click add remove and select repair.

Are you using a dialup?

 

[johnna]

I am using a cable modem through time warner cable. i went to control/add remove/ and i don't see msie there. the pages are loading faster and the error has only occured the one timemaybe if i empty out the internet cache and do a defrag that will help? Thanks for the help LD , Johnna