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I'm lost on this one

Discussion in 'Windows XP' started by Richard Gordon, Jan 18, 2011.

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  1. Richard Gordon

    Richard Gordon Thread Starter

    Joined:
    Sep 1, 2001
    Messages:
    108
    I received the following error message.
    Cmd agent application e is not working properly.
    Would you like to send this report to MS.
    Have no idea what this is.
    I brought up task mgr. and it's not in processes or any where else.
    I have never downloaded Comodo firewall.
    I did use the free version of AVG at one time.
    Thank You
     
  2. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    Please click HERE to download and install HijackThis.

    Run it and select Do a system scan and save a logfile from the Main Menu.

    The log will be saved in Notepad. Copy and paste the log in your next post.

    IMPORTANT: Do not fix anything

    ===================================================================

    Run HijackThis again.

    Click on Open The Misc Tools section.

    Click on Open Uninstall Manager...

    Click on Save list...

    Save the text file to the desktop.

    Copy and paste the log (from Notepad) in your next post.
     
  3. Elvandil

    Elvandil

    Joined:
    Aug 1, 2003
    Messages:
    51,988
    What was the exact text of the error?

    The next time you see it, choose to see more details and post anything you think may be helpful in identifying the app.

    When do you see the message?
     
  4. Richard Gordon

    Richard Gordon Thread Starter

    Joined:
    Sep 1, 2001
    Messages:
    108
    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\Program Files\AVG\AVG10\avgchsvx.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    C:\Program Files\AVG\AVG10\avgfws.exe
    C:\Program Files\AVG\AVG10\avgwdsvc.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\WINDOWS\system32\dllhost.exe
    C:\WINDOWS\system32\CTsvcCDA.exe
    C:\Program Files\Google\Update\1.2.183.39\GoogleCrashHandler.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    C:\Program Files\Verizon\IHA_MessageCenter\Bin\Verizon_IHAMessageCenter.exe
    C:\WINDOWS\BCMSMMSG.exe
    C:\WINDOWS\system32\dla\tfswctrl.exe
    C:\Program Files\Brownie\BrstsWnd.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\AVG\AVG10\avgtray.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\AVG\AVG10\avgam.exe
    C:\Program Files\AVG\AVG10\avgnsx.exe
    C:\Program Files\Secunia\PSI\psi_tray.exe
    C:\Program Files\Windows Desktop Search\WindowsSearch.exe
    C:\Program Files\Brownie\brpjp04a.exe
    C:\Program Files\AVG\AVG10\Identity Protection\agent\bin\avgidsmonitor.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\Common Files\Motive\McciCMService.exe
    C:\Program Files\Secunia\PSI\PSIA.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\MsPMSPSv.exe
    C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
    C:\WINDOWS\system32\SearchIndexer.exe
    C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
    C:\Program Files\AVG\AVG10\avgcsrvx.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\Secunia\PSI\sua.exe
    C:\PROGRA~1\AVG\AVG10\avgrsx.exe
    C:\Program Files\AVG\AVG10\avgcsrvx.exe
    C:\WINDOWS\system32\taskmgr.exe
    C:\PROGRA~1\MICROS~2\OFFICE11\OUTLOOK.EXE
    C:\WINDOWS\system32\SearchProtocolHost.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    R3 - URLSearchHook: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG10\Toolbar\IEToolbar.dll
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG10\avgssie.dll
    O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
    O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG10\Toolbar\IEToolbar.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll
    O2 - BHO: MSN Toolbar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\MSN\Toolbar\3.0.1203.0\msneshellx.dll
    O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files\AVG\AVG10\Toolbar\IEToolbar.dll
    O3 - Toolbar: MSN Toolbar - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - C:\Program Files\MSN\Toolbar\3.0.1203.0\msneshellx.dll
    O3 - Toolbar: Foxit Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
    O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
    O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
    O4 - HKLM\..\Run: [BrStsWnd] C:\Program Files\Brownie\BrstsWnd.exe Autorun
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [AVG_TRAY] C:\Program Files\AVG\AVG10\avgtray.exe
    O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - Global Startup: Secunia PSI Tray.lnk = C:\Program Files\Secunia\PSI\psi_tray.exe
    O4 - Global Startup: Windows Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe
    O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: vzTCPConfig - http://my.verizon.com/micro/speedoptimizer/fios/vzTCPConfig.CAB
    O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} - https://activatemyfios.verizon.net/sdcCommon/download/FIOS/tgctlcm.cab
    O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
    O16 - DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} (Office Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=58813
    O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} - http://photo2.walgreens.com/WalgreensActivia.cab
    O16 - DPF: {448C83FE-43E0-49D8-B45B-50158997EBDB} (QuickUpload) - http://www.mypicturetown.com/P2PwebCmdController/x/Upld_42.CAB
    O16 - DPF: {474F00F5-3853-492C-AC3A-476512BBC336} - http://picasaweb.google.com/s/v/26.33/uploader2.cab
    O16 - DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} - http://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.5.0.cab
    O16 - DPF: {54BE6B6F-3056-470B-97E1-BB92E051B6C4} - http://h20264.www2.hp.com/ediags/dd/install/HPDriverDiagnosticsxp2k.cab
    O16 - DPF: {5D637FAD-E202-48D1-8F18-5B9C459BD1E3} - http://cdn.smugmug.com/photos/activex/ImageUploader5-5.5.1.0-082608.cab
    O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} - http://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase5483.cab
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/win...ls/en/x86/client/wuweb_site.cab?1195485523913
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/mic...ls/en/x86/client/muweb_site.cab?1195494027421
    O16 - DPF: {6E5E167B-1566-4316-B27F-0DDAB3484CF7} - http://upload.smugmug.com/photos/activex/ImageUploader4-082807.cab
    O16 - DPF: {6F750203-1362-4815-A476-88533DE61D0C} - http://www.kodakgallery.com/downloads/BUM/BUM_WIN_IE_2/axofupld.cab
    O16 - DPF: {8CFCF42C-1C64-47D6-AEEC-F9D001832ED3} - http://xserv.dell.com/DellDriverScanner/DellSystem.CAB
    O16 - DPF: {BA162249-F2C5-4851-8ADC-FC58CB424243} - http://cdn.smugmug.com/photos/activex/ImageUploader5-5.0.30.0-080212.cab
    O16 - DPF: {BEA7310D-06C4-4339-A784-DC3804819809} - http://www.cvsphoto.com/upload/activex/v3_0_0_7/PhotoCenter_ActiveX_Control.cab
    O16 - DPF: {C1F8FC10-E5DB-4112-9DBF-6C3FF728D4E3} - https://support.dell.com/systemprofiler/DellSystemLite.CAB
    O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://www.adobe.com/products/acrobat/nos/gp.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553635000} - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O16 - DPF: {E87F6C8E-16C0-11D3-BEF7-009027438003} - http://upload.smugmug.com/photos/activex/XUpload.ocx
    O16 - DPF: {EDFCB7CB-942C-4822-AF14-F0B687409848} - http://www.mpix.com/Customer/Uploading/activex/ImageUploader4.cab
    O18 - Protocol: avgsecuritytoolbar - {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - C:\Program Files\AVG\AVG10\Toolbar\IEToolbar.dll
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG10\avgpp.dll
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    O23 - Service: AVG Security Toolbar Service - Unknown owner - C:\Program Files\AVG\AVG10\Toolbar\ToolbarBroker.exe
    O23 - Service: AVG Firewall (avgfws) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\avgfws.exe
    O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
    O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\avgwdsvc.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: IHA_MessageCenter - Unknown owner - C:\Program Files\Verizon\IHA_MessageCenter\Bin\Verizon_IHAMessageCenter.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: McciCMService - Alcatel-Lucent - C:\Program Files\Common Files\Motive\McciCMService.exe
    O23 - Service: Secunia PSI Agent - Secunia - C:\Program Files\Secunia\PSI\PSIA.exe
    O23 - Service: Secunia Update Agent - Secunia - C:\Program Files\Secunia\PSI\sua.exe
    O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

    --
    End of file - 11515 bytes
    Adobe AIR
    Adobe AIR
    Adobe Download Manager
    Adobe Flash Player 10 ActiveX
    Adobe Flash Player 10 Plugin
    Adobe Shockwave Player 11.5
    Apple Application Support
    Apple Mobile Device Support
    Apple Software Update
    Ask Toolbar
    AVG 2011
    AVG 2011
    AVG 2011
    AVG PC Tuneup 2011
    BCM V.92 56K Modem
    Bonjour
    Brother HL-2170W
    CCleaner
    Compatibility Pack for the 2007 Office system
    Corel PaintShop Photo Pro X3
    Coupon Printer for Windows
    Dell ResourceCD
    DeviceIO
    Foxit Reader
    getPlus(R)_ocx
    Google Chrome
    Google Update Helper
    Google Updater
    HijackThis 2.0.2
    Hotfix for Microsoft .NET Framework 3.0 (KB932471)
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
    Hotfix for Windows Internet Explorer 7 (KB947864)
    Hotfix for Windows XP (KB2443685)
     
  5. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    What was the exact error message?
     
  6. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    Are you sure it's not something like cmd.exe?
     
  7. Richard Gordon

    Richard Gordon Thread Starter

    Joined:
    Sep 1, 2001
    Messages:
    108
    Thank you Phantom for taking the time to help
    The error was cmd agent application e is having an error
    Would you like to send report to Microsoft.
     
  8. Elvandil

    Elvandil

    Joined:
    Aug 1, 2003
    Messages:
    51,988
    What made you think it had something to do with Comodo?

    The next time you see the error, besides recording the exact text of it, open Task Manager and look under the Applications tab. If you see the error box listed, right-click and choose "Go To Process". What process does it go to?

    We need the exact text. Unless you have a non-English version of Windows, there are no error messages that use the syntax that you have posted.
     
  9. Richard Gordon

    Richard Gordon Thread Starter

    Joined:
    Sep 1, 2001
    Messages:
    108
    When I put cmd into the search Comodo came up.
    Will follow your instructions next time this error appears.
    Thank you again
     
  10. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    One thing's for sure. You don't have any sign of Comodo in your log.

    The only Agent I can see though is related to your AVG Identity Protection:

    Service:

    O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe

    Process generated:

    C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe


    And,

    Secunia Update Agent and PSI Agent services:

    O23 - Service: Secunia PSI Agent - Secunia - C:\Program Files\Secunia\PSI\PSIA.exe

    O23 - Service: Secunia Update Agent - Secunia - C:\Program Files\Secunia\PSI\sua.exe
     
  11. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    Click Start > Run > type services.msc

    Try disabling the above services and reboot.
     
  12. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    A Google search on cmd agent brings up a lot of links related to Comodo.
     
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