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RuairiMcQ

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Joined
Jan 13, 2006
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i've recently got into computers and have a new ipod. i can't install the software that came with it. i'm gettin "internal failure" "error number 0x80040707"

i had itunes on my pc already so music is fine but i want to get quicktime pro so i can use the video.
i've tried deleting all the ipod software, itunes, quicktime, and the ipod updater software. won't let me delete the updater but i deleted everything else and still can't install it using the cd that came with my ipod.
i've tried to use my sis's software cd but still no joy.
my bro installed the software for a nano on the same computer about 18 months ago.

any help would be appreciated
 

RuairiMcQ

Thread Starter
Joined
Jan 13, 2006
Messages
5
Right, the first error message comes up like this:

Internal Failure

Error Number: 0x80040707

Description:


Then when ok is clicked, this appears:

Access is denied.



When ok is clicked in the second message, it exits the installation. What do u think?
 

RuairiMcQ

Thread Starter
Joined
Jan 13, 2006
Messages
5
thanks for the help.
the list of possible problems aren't my problems. in that case one must contact the software vendor. guess i'm gonna get a number and phone them.
thanks again. no doubt i'll be back
 
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