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I'm not the original owner so Dell will sell me nothing for this computer.

Discussion in 'Hardware' started by Alex Ethridge, Feb 26, 2007.

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  1. brite750

    brite750

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    sounded like you got a free pc, someone left it with you correct, so you didnt already pay for it correct, those software liceneces are for the person who originally bought the pc, for all Dell knows you have a stolen pc, they dont know you from Adam.
    I think eventually if you want to this thing running you will go to newegg and buy a OEM copy of XP for $89, wipe the drive with zeros. the info for drivers can be found with a little detective work, running Everest Home, looking at MB chipset, etc., unless you get lucky with Dell it will be a long wait. We warn folks about the pitfalls of buying Dell, HP, Sony, etc. machines, customer support can be a bear even when you are the original owner.
     
  2. Alex Ethridge

    Alex Ethridge Thread Starter

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    Read the Dell license agreement. The license is issued for the PC, not the owner. The license is good for as long as the computer lives, and that includeds for as long as parts replacements keep it working.

    The license transfers with the computer to the new owner--with the computer.

    Oh, by the way, effectively, I did pay for it. There are fees owed on this PC, $280 for data recovery work and $1 per day storage for every day it has been here after 60 dyas. So, I paid for it just as though I handed over cash. The work has no velue less than cash.
     
  3. brite750

    brite750

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    I dont want to read the licence, I dont care, whatever, obviously Dell does not agree with you, the pc is either worth fixing or it isnt, now you can complain here til doomsday and that wont change reality, if Dell wont cough up a disk, you may have to buy an os disk, simple as that. Not the answer you want to hear but your choices are limited.
     
  4. Alex Ethridge

    Alex Ethridge Thread Starter

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    Complain all day? Reread the thread; to this point, there is only one post by me here where I complain. The rest are the a statement of the original problem and then expanding the details of the problem.

    You're right about one thing, though; I can complain all day. Dell is the only company in the computer business I have had the "pleasure" of dealing with that seems to consider selling a replacement part a security risk. This tactic isn't limited to just replacement CDs. So far, my experience is that it applies to main boards, power supplies, video cards and more--in or out of warranty. Yes, I can complain about such a ridiculous policy all day. HP, Compaq, Gateway, Acer, IBM, Toshiba, Sony, eMachines have all sent me parts, including replacement CDs with my furnishing only a machine ID and the money.

    So far, "complaining" has gotten me some possible help in the form of cmw2010's reply in post 6. Neil hasn't replied yet; but, he may still yet and if he doesn't I will have at least found another avenue to pursue further.

    Everyone who posts in these forums is complaining that either something isn't working as it should or they're complaining they don't understand something. In that sense, this is the complaining place.

    So, go ahead, you can scold "all day" while I "complain all day".
     
  5. DrewGBowman

    DrewGBowman

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    Im not so sure if this is helpful or not, but you can reformat the HDD to the OEM version if when the computer is loading and the "www.dell.com" thing comes up, you press CTRL and F11, I believe it is. At least this is what I have read (or remember) from when I reformatted my g/f's Dell.

    Hope this helps...
     
  6. Alex Ethridge

    Alex Ethridge Thread Starter

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    Thanks for the suggestion. I'll give it a try; but, as stated in post #5, there are two partitions on this disk beside the active one and they are 55 Megs and 7.5 Megs respectively, hardly enough for any recovery files.

    I just might (with emphasis on "might") have a solution on the way. I ran into a part-time employee of a friend's shop who says he has an XPS 400 with 64-bit Dell-branded Windows XP on it and he has the original Dell-branded CD. He says he'll do a diskcopy for me. This kid may or may not be knowledgable enough to know for sure what he has and may or may not show up with the diskcopy he promised. I'll know in a few days; but, I'm still looking--'bird in the hand' you know.
     
  7. Arkamedies

    Arkamedies

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    I had a similar experience trying to replace a CDRW drive on a Dell Laptop I purchased on EBay. Apparently I had an additional problem with the fact the Laptop came from the States and I was in Canada.

    Dell however gave me the option to fill out a Transfer of Ownership form, to transfer the laptop into my name. It does require the original owners signature though and a purchase receipt.

    Perhaps you could ask for one of these forms and have the Computer transfered into your name.
     
  8. brite750

    brite750

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    actually I said complain til doomsday, its a figure of speech, I wasnt "scolding" anyone, I'm just saying, you may spend a lot of time and still end up reformatting an buying a legit copy of windows, they tend to frown on "a friend burning a copy" sort of thing on this forum, but I'm not your mother;)
     
  9. Alex Ethridge

    Alex Ethridge Thread Starter

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    Arkamedies,

    Considering the circumstances under which I obtained this computer, I don't see the original owner having anything to gain by cooperating in a transfer of ownership. I'll either have to fool Dell or maybe buy it on e-bay from someone else. At least that's the way it looks right now.

    brite750,

    The computer runs fine now and I have imaged the drive in the event of catastrophic failure. So there is no need to format. If I can't find replacement CDs for $20 or so, I'll just use the image if I need to recover.

    Yes, I know, TechGuy frowns on some things that are legit and have even been approved by the courts. One is true spyware (not the crap marketers and thieves use). It is helpful in monitoring office workers who steal time from the company doing all the things they shoud not be doing instead of working. It's also good for keeping children safer on the internet.

    I've already used it twice to save a network from further damage by one worker who kept packing a small network file server with downloaded music and pornography--AND VIRUSES.

    One of my clients used it to find their thirteen-year-old daughter had been sending strangers in chat rooms pictures of herself and her little brother AND giving out enough information that any smart predator could have most likely found her in a day or two. The strangers presented themselves as peers; but, who knows, we may have even saved a life. I know one family that is safer today because the parents use Sxxxxxx Pro (actual name withheld to protect the innocent). But TechGuy lumps this in with the bad stuff.

    As for the software I'm looking for, I do have a license and certificate of authenticity attached to the computer case. Once one has that, the replacement CD becomes equal to any replacement part. I don't know what TechGuy thinks about it; but, I can say that if they opine very differently, I will be in disagreement.
     
  10. Alex Ethridge

    Alex Ethridge Thread Starter

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    I got what I neded today, however, not from Dell. Someone brought me a Dell with Windows XP 64-bit CD today for troubleshooting. I copied the disk so I now have a reinstallation CD in the event I ever need it.
     
  11. cmw2010

    cmw2010

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    Glad to hear you got it worked out!
     
  12. brite750

    brite750

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    well, I must say I am surprised that TSG doesnt consider taking a clients software and making a copy is not considered priracy, I know I was berated for suggesting that someone borrow a copy of win98 from a friend because they had misplaced their copy, I mean they were all over me like white on rice, read me the riot act, directed me to re-read the TSG forum rules etc. I was pretty much pants for far less than what you are doing, dont get me wrong, i dont care I am just in wondermeant at the total difference in treatment. Oh well, good for you, all the mods must be on vacation.
     
  13. New2XP

    New2XP

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    I had a different experience with an emachine that my daughter recieved from a friend.
    It was totaly shut down with gaming programs and password locked for the admin and bios. modell t1140 I emailed cust. sevice on a try and ended up with extreme aid in attempting to clean it up. Ended up with paying $20.00 for a restore CD that would have put the macine back to factory state even reformating the HD. In addidtion they helped me recover from the bios lockout. and reset the bios so recovery could occur.

    Good PR for emachine from me.
     
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