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Imaging Devices missing from Device Manager

Discussion in 'Windows XP' started by RickC, Jan 18, 2004.

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  1. RickC

    RickC Thread Starter

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    Been trying to install all-in-one printer/scanner/copier for a couple of weeks. Noticed that Imaging Devices is not listed in my Device Manager. Not sure if this is a Windows XP problem or not, but is there a way to add Imaging Devices back to the Device Manager?

    Any help is appreciated.
     
  2. Katzy

    Katzy

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    Tried "Add Hardware"?
     
  3. RickC

    RickC Thread Starter

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    Yes .... have installed and uninstalled about 5 times. HP support guy said it's not working because I'm missing Image Devices in the Device Manager.
     
  4. wdjones22

    wdjones22

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    HP guy is full of ca-ca because Imaging Devices doesn't show up until you have an Imaging Device installed!
     
  5. Katzy

    Katzy

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    My thoughts exactly. What, exactly, is your problem? Can you not use something?
     
  6. RickC

    RickC Thread Starter

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    Each time I install the printer/scanner, I end up with the following error message at the end of the installation:

    "An error occurred communicating with the scanning device. Be sure the scanning device is connected properly and try again."

    This is followed by "FRU-Client MFC Application has encountered a problem and needs to close".

    Don't know if it's a hardware or software problem.
     
  7. PC_Wiz

    PC_Wiz

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    Was the system pre-installed with windows XP or was upgraded from 98/ME?

    Is the multifunction printer/scanner connected via USB or LTP?

    Are any bangs in device manger under Ports or USB?

    Was is the LTP port set to (ECP or?)...

    Are you able to go to start/setting/printer and faxes or do you get an error message?
     
  8. RickC

    RickC Thread Starter

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    System is upgraded from Win 98

    USB connection .... just purchased new cable

    No conflicts show up in Device Manager either before or after installation

    Can go to Printers and faxes, HP printer is listed and works fine, just the scanner that is not installing
     
  9. Katzy

    Katzy

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    Did you install over the top of W98, or did you do a full, virgin, install? Installing over the top is NOT a good idea, despite what Mickey$oft might tell you...

    Also, do you have the latest drivers? The ones that came with the printer thing will be out of date.
     
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