Solved IMAP error adding Gmail to Outlook 2016 - Windows 10

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tgrover54

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I am baffled by this one, and hope someone can help. I've installed literally dozens of gmail accounts into Outlook for clients, but this one is giving me fits. Every time I try to enter the account into a new Outlook 2016, the program hangs and then gives me an error message about an IMAP error, saying "Your IMAP server wants to alert you to the following:" with an error number and a link to "answers" from Google. Now, I know Outlook and Google very well. The suggestions they give are the ones I have already done:
  • enabled less secure apps access to the account
  • double-checked that the password is correct and logged into the account online
  • enabled IMAP connection in Gmail settings
  • logged in through the CAPTCHA site suggested, though no CAPTCHA appeared
  • checked to be sure that two-step verification is NOT turned on
  • created a brand new profile through the Mail section of Control Panel
  • entered suggested Gmail server and port settings manually
My method is to create a profile without an email account so that I'll have a pst file to contain contacts and calendar. Then, I add the email account. This is just crazy, I've never seen anything like it. Ideas would be most welcome!
 

etaf

Wayne
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imap in outlook 2016 usually sets up ost files

you have enabled the less secure app option
imap is setup on gmail account settings

have you tried a different gmail account at all ?
 

tgrover54

Thread Starter
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Jul 28, 2010
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158
Not in this user, but the other user on the same computer is using his gmail in Outlook with no problems.
 

etaf

Wayne
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that is strange
is this a local user acount on the PC
or a workPC with a domain
or are they using MSAccounts to signin ?
 

tgrover54

Thread Starter
Joined
Jul 28, 2010
Messages
158
They are both using Microsoft accounts to sign in. It is a personal home computer.
 

etaf

Wayne
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can you try and add - user2 email to user1 outlook and see if you get the same errors
 

tgrover54

Thread Starter
Joined
Jul 28, 2010
Messages
158
Thanks for keeping with me on this. I won't see them again until next week, but if it is still not going in, I will try that. This is so bizarre!
 

tgrover54

Thread Starter
Joined
Jul 28, 2010
Messages
158
Update! When I went back to the client, I had already created the new Outlook profile. Before doing so, I actually checked the gmail settings again (less secure apps, imap enabled, no two-step verification) and ended up changing the password, because the client had already forgotten her password for the new account (a discussion for another topic chain!). When I went to add the account in Outlook, it went in like a charm. So this is resolved, and I might suggest to people that they reset the password and be sure to make it secure with symbols, etc.
 
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