Okay after going to dell support and trying a bunch of new things they are sending me a new hard drive and windows XP cd. Now my question is how do I go about saving all my stuff? There are programs I have on here that I have no clue where the cd is can they be saved? Also what about saving my email and any info I have under my favorites etc.. And lastly how do I go about erasing EVERYTHING off the old hard drive(after I save everything) so that no information is able to be taken off of it? I really appreciate any help I don't want to lose anymore of my files. THANKS AGAIN!!!