imported files to word coming up as garbled

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hallbrenda1

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Joined
Feb 24, 2015
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Hello,
I am trying to open files in Word 365 from an external application (Allstate's proprietary software). A dialog box comes up wanting to convert PDF to Word. When it completes translation, it comes up as garbled code. Any suggestions?
 

Keebellah

Hans
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Joined
Mar 27, 2008
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6,639
Hi, welcome to the forum.
Looks like Allstate's proprietary software is not in PDF format.
I suggest you inquire which format the files are saved in.
Have you tried to select other source formats, or maybe select save as in the Allstate's software?
 
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