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imported files to word coming up as garbled

Discussion in 'Business Applications' started by hallbrenda1, Feb 24, 2015.

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  1. hallbrenda1

    hallbrenda1 Thread Starter

    Feb 24, 2015
    I am trying to open files in Word 365 from an external application (Allstate's proprietary software). A dialog box comes up wanting to convert PDF to Word. When it completes translation, it comes up as garbled code. Any suggestions?
  2. Keebellah

    Keebellah Trusted Advisor

    Mar 27, 2008
    First Name:
    Hi, welcome to the forum.
    Looks like Allstate's proprietary software is not in PDF format.
    I suggest you inquire which format the files are saved in.
    Have you tried to select other source formats, or maybe select save as in the Allstate's software?
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