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imported files to word coming up as garbled

Discussion in 'Business Applications' started by hallbrenda1, Feb 24, 2015.

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  1. hallbrenda1

    hallbrenda1 Thread Starter

    Joined:
    Feb 24, 2015
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    Hello,
    I am trying to open files in Word 365 from an external application (Allstate's proprietary software). A dialog box comes up wanting to convert PDF to Word. When it completes translation, it comes up as garbled code. Any suggestions?
     
  2. Keebellah

    Keebellah Trusted Advisor

    Joined:
    Mar 27, 2008
    Messages:
    6,608
    First Name:
    Hans
    Hi, welcome to the forum.
    Looks like Allstate's proprietary software is not in PDF format.
    I suggest you inquire which format the files are saved in.
    Have you tried to select other source formats, or maybe select save as in the Allstate's software?
     
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