imported files to word coming up as garbled

[hallbrenda1]

Hello,
I am trying to open files in Word 365 from an external application (Allstate's proprietary software). A dialog box comes up wanting to convert PDF to Word. When it completes translation, it comes up as garbled code. Any suggestions?

 

[Keebellah]

Hi, welcome to the forum.
Looks like Allstate's proprietary software is not in PDF format.
I suggest you inquire which format the files are saved in.
Have you tried to select other source formats, or maybe select save as in the Allstate's software?