Tech Support Guy banner
  • IMPORTANT: Only authorized members may reply to threads in this forum due to the complexity of the malware removal process. Authorized members include Malware Specialists and Trainees, Administrators, Moderators, and Trusted Advisors. Regular members are not permitted to reply, and any such posts will be deleted without notice or further explanation. Notice
Status
Not open for further replies.

In browser, automatically a new tab opens with ads.

In Progress 
1K views 5 replies 2 participants last post by  kevinf80 
#1 ·
I think it might be an adware I have tries using adwcleaner but nothing has happened. Its so annoying.
pls help!
 
#2 ·
Hello and welcome to TSG,

Continue as follows please:

Change the download folder setting in the default Browser so all tools we may use are saved to the Desktop:

Google Chrome - Click the "Customize and control Google Chrome" button in the upper right-corner of the browser.

Choose Settings. at the bottom of the screen click the
"Show advanced settings..." link. Scroll down to find the Downloads section and click the Change... button. Select your desktop and click OK.

Mozilla Firefox - Click the "Open Menu" button in the upper right-corner of the browser.
Choose Options. In the downloads section, click the Browse button, click on the Desktop folder and the click the "Select Folder" button. Click OK to get out of the Options menu.

Internet Explorer - Click the Tools menu in the upper right-corner of the browser.
Select View downloads. Select the Options link in the lower left of the window. Click Browse and select the Desktop and then choose the Select Folder button. Click OK to get out of the download options screen and then click Close to get out of the View Downloads screen.
NOTE: IE8 Does not support changing download locations in this manner. You will need to download the tool(s) to the default folder, usually Downloads, then copy them to the desktop.

Change default download folder location in Edge -Boot to a user account with admin status, select start > file explorer > right click on "Downloads" folder and select "Properties"

In the new window select "Location" tab > clear the text field box and type in or copy/paste %userprofile%\Desktop > select "Apply" then "OK"

Be aware you are not changing the Browser download folder location, you are changing the user's download directory location.....

Next,

Follow the instructions in the following link to show hidden files:

http://www.howtogeek.com/howto/windows-vista/show-hidden-files-and-folders-in-windows-vista/

Next,

Please open Malwarebytes Anti-Malware.

  • On the Settings tab > Detection and Protection sub tab, Detection Options, tick the box "Scan for rootkits".
  • Under Non-Malware Protection sub tab Change PUP and PUM entries to Treat detections as Malware
  • Click on the Scan tab, then click on Scan Now >> . If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete Apply Actions to any found entries.
  • Wait for the prompt to restart the computer to appear (if applicable), then click on Yes.
  • After the restart once you are back at your desktop, open MBAM once more.

To get the log from Malwarebytes do the following:

  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have three options:

    Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
    Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
    XML file (*.xml) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
  • Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…

If Malwarebytes is not installed follow these instructions first:

Download Malwarebytes Anti-Malware to your desktop.
  • Double-click mbam-setup and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:
  • Launch Malwarebytes Anti-Malware
  • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.
  • Click Finish. Follow the instructions above....

Next,

Download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If your security alerts to FRST either accept the alert or disable your security and allow FRST to run...

(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

Next,

Please download RogueKiller and save it to your desktop from the following link: http://www.bleepingcomputer.com/download/roguekiller/

  • Quit all running programs.
  • For Windows XP, double-click to start.
  • For Vista,Windows 7/8/8.1/10, Right-click on the program and select Run as Administrator to start and when prompted allow it to run.
  • Read and accept the EULA (End User Licene Agreement)
  • Click Scan to scan the system.
  • When the scan completes select "Report",in the next window select "Export txt" the log will open as a text file post that log... Also save to your Desktop for reference. log will open.
  • Close the program > Don't Fix anything!

Let me see those logs in your reply....

Thank you,

Kevin...
 
Status
Not open for further replies.
You have insufficient privileges to reply here.
Top