Hi All, I wish I could download the free system info utility but while I have internet service I can't get online or download anything. That is what my question is about. I keep getting the message "Hmmmm… can't reach this page" on my desktop no matter what website I go on. My tablet and laptop work but are very slow. Last week we had a big storm here and I could no longer reach any page on the internet on my desktop, even though it looks like I have service. I tried everything that one normally is supposed to do - turn off modem to reboot, etc. A Spectrum technician finally came to my house and checked out the modem and said everything is okay on that end. Still, he replaced my modem anyway. When I troubleshooted my ethernet both before the new modem and after the replacement, I got the message that there was some issue with the router and point of access. I have spent the last 3 days trying to fix this issue and am literally mentally exhausted. If anyone has any idea what could be causing this, I would really appreciate it, because I am reaching the point of tossing this computer out the window. I'm using a Dell mini tower, 8GB memory, 1tb hard drive, running Windows 10 and Microsoft Edge. Thanks.