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Increasing Problems after SP1, ? Repair XP

Discussion in 'Windows XP' started by Cindy62707, Mar 31, 2003.

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  1. Cindy62707

    Cindy62707 Thread Starter

    Jan 5, 2003
    I had posted this following another users repair question but it was suggested to me to start a separate thread. Although SP1 has caused multiple problems, most noticibally an extreme slow down, my most annoying problem now is the intermitent interruption of the network card.

    I have had nothing but problems ever since I installed the SP1 to my Win XP Home version. I have an eMachine that XP came preinstalled. Ever since I installed SP1, my computer boots and runs very slow, is susceptible to blue screens and other hangups. Now my network card keeps coming and going as to whether I am online with my cable internet. I replaced the network card thinking it was going bad but the problem continues. I assigned a permanent IP address so it wouldn't lose the connection, still no help. I removed and reinstalled the drivers, still no help.

    I hesitate to "repair" XP as I have some irreplaceable programs and data that will be difficult to back up (and it is tax time!). I read the link:

    http://www.webtree.ca/windowsxp/rep...isting Setup:

    and it seems I can "repair" XP without harming any of my other programs and data but this link refers to the Professional version of XP and I have the Home version. Are the steps the same?

    Is there anything else anyone might recommend to fix my problems?

    SP1 did not cause the same problems on another eMachine that I am using here, but it has only a few basic programs on it so there is a lot less chance for conflicts.

    Thank you everyone in advance for your time,
    [email protected]
  2. cybertech

    cybertech Retired Moderator

    Apr 16, 2002
    M$ solution

    Have you seen this? It may resolve your problem, but you have to call them to get the "fix".
  3. $teve


    Oct 9, 2001
    hi cindy and welcome to T.S.G.
    can you download "startuplist" http://www.lurkhere.com/~nicefiles/
    run the program,copy/paste the generated textfile here in your next post........lets take a look if any running process could be causing your problem.
    you can use the same instructions for an XP repair.
    SP1 and all of the "hotfixes" can be deleted in add/remove programs.....you could try nuking them one by one to see if it gets better but lets see your S.U.List 1st.;)
  4. Cindy62707

    Cindy62707 Thread Starter

    Jan 5, 2003
    Here is my startuplist file:

    StartupList report, 3/31/2003, 2:21:00 PM
    StartupList version: 1.52
    Started from : C:\unzipped\startuplist152\StartupList.EXE
    Detected: Windows XP SP1 (WinNT 5.01.2600)
    Detected: Internet Explorer v6.00 SP1 (6.00.2800.1106)
    * Using default options

    Running processes:

    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\Program Files\Common Files\CMEII\CMESys.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Gator.com\Gator\Gator.exe
    C:\Program Files\Common Files\GMT\GMT.exe
    C:\Program Files\CallWave\IAM.exe
    C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Microsoft Office\Office\OUTLOOK.EXE
    C:\Program Files\Microsoft Office\Office\WINWORD.EXE
    C:\Program Files\Microsoft Office\Office\1033\msoffice.exe
    C:\Program Files\MailWasher Pro\MailWasher.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\FreshDevices\FreshDownload\fd.exe


    Listing of startup folders:

    Shell folders Startup:
    [C:\Documents and Settings\Cindy Backstein\Start Menu\Programs\Startup]
    MailWasher.lnk = C:\Program Files\MailWasher\MailWasher.exe
    Microsoft Outlook.lnk = ?

    Shell folders Common Startup:
    [C:\Documents and Settings\All Users\Start Menu\Programs\Startup]
    Gator eWallet.lnk = C:\Program Files\Gator.com\Gator\Gator.exe
    GStartup.lnk = C:\Program Files\Common Files\GMT\GMT.exe
    Internet Answering Machine.lnk = C:\Program Files\CallWave\IAM.exe
    Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    Microsoft Works Calendar Reminders.lnk = ?


    Checking Windows NT UserInit:

    [HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
    UserInit = C:\WINDOWS\system32\userinit.exe,


    Autorun entries from Registry:

    CMESys = "C:\Program Files\Common Files\CMEII\CMESys.exe"
    ccApp = "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    ccRegVfy = "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"


    Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:

    Shell=*INI section not found*
    SCRNSAVE.EXE=*INI section not found*
    drivers=*INI section not found*

    Shell & screensaver key from Registry:

    drivers=*Registry value not found*

    Policies Shell key:

    HKCU\..\Policies: Shell=*Registry key not found*
    HKLM\..\Policies: Shell=*Registry value not found*


    Enumerating Browser Helper Objects:

    (no name) - C:\WINDOWS\Downloaded Program Files\ycomp5_0_2_7.dll - {02478D38-C3F9-4efb-9B51-7695ECA05670}
    (no name) - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}
    (no name) - C:\PROGRA~1\FRESHD~1\FRESHD~1\FDCatch.dll - {206E52E0-D52E-11D4-AD54-0000E86C26F6}
    (no name) - C:\Program Files\Norton AntiVirus\NavShExt.dll - {BDF3E430-B101-42AD-A544-FADC6B084872}
    (no name) - C:\Program Files\Microsoft Money\System\mnyviewer.dll - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC}


    Enumerating Task Scheduler jobs:

    Norton AntiVirus - Scan my computer.job
    Symantec NetDetect.job


    Enumerating Download Program Files:

    CODEBASE = https://www-secure.symantec.com/techsupp/activedata/symsupportutil.CAB
    OSD = C:\WINDOWS\Downloaded Program Files\OSD34.OSD

    [Shockwave ActiveX Control]
    InProcServer32 = C:\WINDOWS\system32\Macromed\Director\SwDir.dll
    CODEBASE = http://download.macromedia.com/pub/shockwave/cabs/director/swdir.cab

    InProcServer32 = C:\WINDOWS\System32\Winrep.dll
    CODEBASE = https://webresponse.one.microsoft.com/oas/ActiveX/winrep.cab

    [OPUCatalog Class]
    InProcServer32 = C:\WINDOWS\System32\opuc.dll
    CODEBASE = http://office.microsoft.com/productupdates/content/opuc.cab

    [SystemInfo Class]
    InProcServer32 = C:\WINDOWS\Downloaded Program Files\dpcsysinfo.dll
    CODEBASE = http://directv.direcway.com/dwayready/dpcsysinfo.cab

    [CustomerCtrl Class]
    InProcServer32 = C:\WINDOWS\Downloaded Program Files\customerclient.dll
    CODEBASE = http://cs5b.instantservice.com/jars/customerxsigned33.cab

    [InstallShield International Setup Player]
    InProcServer32 = c:\windows\downlo~1\isetup.dll
    CODEBASE = http://zinio.earthc.net/images.zinio.com/reader/isetup.cab

    [Update Class]
    InProcServer32 = C:\WINDOWS\System32\iuctl.dll
    CODEBASE = http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37609.4307060185

    [Coupon Control]
    InProcServer32 = C:\WINDOWS\DOWNLO~1\coupon.ocx
    CODEBASE = http://manage.ffwd.com/Coupon.cab

    [Symantec RuFSI Registry Information Class]
    InProcServer32 = C:\WINDOWS\Downloaded Program Files\rufsi.dll
    CODEBASE = http://security.symantec.com/SSC/SharedContent/common/bin/cabsa.cab

    [Shockwave Flash Object]
    InProcServer32 = C:\WINDOWS\System32\macromed\flash\Flash.ocx
    CODEBASE = http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

    [ActiveDataObj Class]
    InProcServer32 = C:\WINDOWS\Downloaded Program Files\ActiveData.dll
    CODEBASE = https://www-secure.symantec.com/techsupp/activedata/ActiveData.cab

    [Yahoo! Companion]
    InProcServer32 = C:\WINDOWS\Downloaded Program Files\ycomp5_0_2_7.dll
    CODEBASE = http://us.dl1.yimg.com/download.yahoo.com/dl/toolbar/my/yiebio5_0_2_7.cab

    [MSN Chat Control 4.5]
    InProcServer32 = C:\WINDOWS\Downloaded Program Files\MSNChat45.ocx
    CODEBASE = http://sc.communities.msn.com/controls/chat/msnchat45.cab


    Enumerating ShellServiceObjectDelayLoad items:

    PostBootReminder: C:\WINDOWS\system32\SHELL32.dll
    CDBurn: C:\WINDOWS\system32\SHELL32.dll
    WebCheck: C:\WINDOWS\System32\webcheck.dll
    SysTray: C:\WINDOWS\System32\stobject.dll

    End of report, 7,373 bytes
    Report generated in 0.625 seconds

    Command line options:
    /verbose - to add additional info on each section
    /complete - to include empty sections and unsuspicious data
    /full - to include several rarely-important sections
    /force9x - to include Win9x-only startups even if running on WinNT
    /forcent - to include WinNT-only startups even if running on Win9x
    /forceall - to include all Win9x and WinNT startups, regardless of platform
    /history - to list version history only
  5. Cindy62707

    Cindy62707 Thread Starter

    Jan 5, 2003
    I looked at the Microsoft article, it sure took them a long time to acknowledge that SP1 was causing such problems! This has been going on for months and they never once acknowledged it when I was emailing them about SP1 messing up my computer!

    I tried telling them about all the other posts I had seen when researching my problems but they always ignored that information. That is a recent article too (3/19).

    It's too bad they don't test their SP's better to avoid such problems, but it's even worse when they won't acknowledge their SP's caused THE problem and then try and get the consumer to pay them to get it fixed! They didn't even want to talk to me at first, kept trying to pawn me off on the pay service! Now they finally admit they were at fault!

    The article states that they advise the consumer to WAIT until a better tested version of the fix comes out. I think I will do that because I don't want to add to the already infuriating problems I do have. But the next question is...how does one find out when they do put the fix out? I didn't even know they finally admitted to the problem until you pointed me in that direction.

    Thanks a million every one!
  6. TonyKlein

    TonyKlein Malware Specialist

    Aug 26, 2001
    Well, you do have the Gator foistware, which may slow you down somewhat.

    Read about it here: http://www.doxdesk.com/parasite/Gator.html

    I'd do this:

    Download Spybot - Search & Destroy

    After installing, press Online, and search for, put a check mark at, and install all updates.

    Next, close all Internet Explorer windows, hit 'Check for Problems', and have SpyBot remove all it finds.

    NOTE: SSD will sometimes not be able to remove all active components in the first 'run'.
    In that case you will get a dialog asking you to run SSD at next start.
    Click yes and reboot.
    Subsequently SSD will come up before the system puts these components 'in use', and it will then be able to 'fix' the rest.

    When you've done all that, test your system, and see whether things have improved.
  7. Cindy62707

    Cindy62707 Thread Starter

    Jan 5, 2003
    I've had Gator for a long time and use it for sign on in MANY sites that require an ID and a password. I definitely don't want to uninstall it or I would really be lost as I did not keep a list of all the ID's and passwords. I have asked Gator if it is possible to print a hard copy of all these ID's and passwords incase my computer ever permanently crashes and they told me "No". (You don't know a way to do this do you?)

    My computer was working fine with Gator before SP1 so I am sure it alone is not causing a problem (unless in combination with SP1 it causes a problem).

    The article you refered me to, talks about "left overs" of earlier versions. I would not feel comfortable in deciding which Gator items are unnecessary and which ones I need to keep on using Gator. Unless the program you talked about will let me specify that I want to KEEP Gator itself and only agree to delete any parts that are no longer needed.

    Let me know what else you think.

    Thank you,
  8. TonyKlein

    TonyKlein Malware Specialist

    Aug 26, 2001
    SpyBot will remove Gator altogether, although you can choose to exclude Gator in order to allow SB to ignore it.

    However, RoboForm is an excellent alternative to Gator, and it contains no spyware:


    It will even allow you to import Gator data.
  9. Cindy62707

    Cindy62707 Thread Starter

    Jan 5, 2003
    I would be willing to give Roboform a chance and try it out. If all works well, then I would be willing to delete Gator. I just learned to live with a few popups for the convenience of not having to remember and typing in all those ID's and passwords. BTW, can one print the ID's and passwords once they are in Roboform?

    Thank you,
  10. TonyKlein

    TonyKlein Malware Specialist

    Aug 26, 2001
    Yup, you can. :)
  11. Rick1953


    Feb 15, 2002
  12. mal1930


    Apr 27, 2002
    Hi Cindy, There is one thing I was right about s you got a hell of a lot more replies. LOL Hope things work out alright for you. Peace Mal
  13. Cindy62707

    Cindy62707 Thread Starter

    Jan 5, 2003

    I haven't solved the network card issue but I have installed Roboform and tested it out. I think I will be getting rid of gator.

    But I still need to fix the reason the network card keeps coming and going. I was going to wait for the tested version of the SP1 fix but am thinking about changing my mind after having to shut down and reboot my computer just to get my card back again (and waiting forever for the sucker to load up again...the hard drive light doesn't even blink for an eternity!). What do you think...should I trust the untested version now or wait?

  14. mal1930


    Apr 27, 2002
    Hi,I would like one of the others to answer as I only have experience on my own computer while others do it professionally.

    As I said before I had no trouble with SP1 but I had a new computer. I have all the updates and they work fine for me.

    I i read a post once that I thought was good. "Yes there are complaints about SP1 but those are the people that have had trouble. When you look at the otherside of the coin there are a hell of a lot more that have had no trouble at all but we never hear from them".

    I am sorry but it is up to the individual. Peace Mal
  15. mal1930


    Apr 27, 2002
    HI, I picked this up on the net. It came from a TweakTown forum guide. Peace Mal

    Windows XP Service Pack 1 (SP1) ? Tips
    Tool: Windows XP CD and SP1/SP1a
    Many, many people are afraid to install Windows XP Service Pack 1 (SP1) because either they're afraid it's going to cause problems, they don't know what exactly it is or what it does, or quite frankly they're running a pirated copy of XP. For the last group, I refer you to the above WPA Guide which explains what SP1 does on pirated copies. For the rest of you, here's the lowdown on SP1/SP1a and what you can do to avoid any problems should you (and you should) install it.
    SP1 ? What is it?
    Windows XP SP1 is a collection of fixes for Windows XP, which are detailed here. These fixes are the same as those available individually on the Windows Update site. SP1 essentially gathers them together into one large patch, which can be downloaded from this part of the Microsoft Site.
    Note you will see "SP1a" rather than SP1. The only difference between the slightly older SP1 and SP1a is that SP1a does not have Microsoft Virtual Machine, which is not a big deal in anyone's books. If you've already installed SP1, you do not need to install SP1a. If you haven't installed SP1 at all, download and install SP1a.
    So essentially SP1 is a combination of all the Critical Updates which are available on Windows Update dating up to early October 2002 when SP1 was released. If you've already installed all of them then you've pretty much got the equivalent of SP1 installed on your system anyway, so I don't see why there's such panic and mystery about SP1.
    The are two benefits to SP1 over the Windows Update method ? firstly it combines all the important patches into one (134MB) patch, which you can burn to disk or slipstream (see Slipstreaming SP1 below) and hence not have to download every time you reinstall Windows. The second advantage is as part of a Court Order, Microsoft have incorporated the option to uninstall major Windows components like Internet Explorer, Outlook Express and Messenger into the Control Panel>Add/Remove>'Add/Remove Windows Components' utility when SP1 is installed. This is handy if you don't want these tools on your system, as prior to this they could not be uninstalled.
    What's the Best Way to Install SP1?
    The first thing to do is to go to the download link provided previously and download the entire Network Installation version of XP SP1a. This can be used for Slipstreaming (see below), but can also be saved separately on your drive or burnt to CD for later installation on any number of machines at any time. The Windows Update or Express Installation options check your machine to see how many Critical Updates you've already got installed and install the remained, but if you do it this way you'll need to download SP1 each time you reinstall, and there's more chance of things going wrong in general. Get the Network Installation version and hold on to it.
    The following steps (from Alex Nichol) are things you should do prior to installing XP SP1/SP1a:
    - Disable all Antivirus and firewall software.
    - If you have StyleXP or other tweaking software that patches core system files, remove them first.
    - If you've ever installed XP Antispy (it disables a .dll XP SP1 needs), go to Start>Run and type "Regsvr32 Licdll.dll" (without quotes). Click OK. Then open Run again and type "Regsvr32 Regwiz.dll" (without quotes). Click OK.
    - Go to Start>Run>MSConfig and untick all items under the Startup tab, and under the Services tab, tick 'Hide Microsoft Services' and untick services showing. Restore all these items once SP1 is installed.
    - Reboot and run the SP1.exe file (134MB) you downloaded earlier. Have your Windows XP CD handy.
    These steps should ensure that you have a trouble-free SP1 install and that things remain fine down the track. Some things to note are that once SP1 is installed and you've rebooted, DO NOT delete the new Service Pack Files directory (typically C:\Windows\ServicePackFiles), unless you've got a slipstreamed XP CD. The directory is used in the future by Windows to access new SP1 files when installing/uninstalling Windows components, etc.
    If you created a backup during the SP1 install, you can safely delete those through Control Panel>Add/Remove. Also, if you don't want to uninstall SP1 or any of the other important Windows Update files, under the Windows directory you can delete the following directory (and its contents): $NtServicePackUninstall$. You can also delete all other similar directories with $ signs around them, as they're uninstall files for Windows Update patches ? which you shouldn't need to uninstall ever.
    Of course, the best way to install SP1 is to have a slipstreamed copy of an XP CD with SP1 on it and do a clean reformat and reinstall.
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