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incredibar removal

2K views 1 reply 2 participants last post by  Satchfan 
#1 ·
Cannot download TSG System Info-wont let me
 
#2 ·
Hello sallyrichards and welcome to the TSG forum.

My name is Satchfan and I would be glad to help you with your computer problem. Please read the following guidelines which will help to make cleaning your machine easier:
  • please follow all instructions in the order posted
  • please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear
  • all logs/reports, etc. must be posted in Notepad. Please ensure that word wrap is unchecked. In Notepad click Format, uncheck Word wrap if it is checked
  • if you don't understand something, please don't hesitate to ask for clarification before proceeding
  • the fixes are specific to your problem and should only be used for this issue on this machine.
  • please reply within 3 days. If you do not reply within this period I will post a reminder but topics with no reply in 4 days will be closed!

IMPORTANT:

Please do not install/uninstall any programs unless asked to.
Please do not run any scans other than those requested

===================================================

Download and run OTL
  • download OTL to your desktop.
  • double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • click Scan all users.
  • under Custom Scan paste this in
netsvcs
%SYSTEMDRIVE%\*.exe
/md5start
explorer.exe
winlogon.exe
Userinit.exe
svchost.exe
consrv.dll
/md5stop
%systemroot%\*. /rp /s
DRIVES
CREATERESTOREPOINT

  • click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan won’t take long.
  • when the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply.
  • you may need two posts to fit them both in.
===================================================

Run aswMBR
  • download aswMBR.exe to your desktop.
  • double click the aswMBR.exe to run it
  • if asked, accept the AVAST virus definition download
  • click the "Scan" button to start scan
  • on completion of the scan click Save log, save it to your desktop and post in your next reply
Logs to include with next post:

OTL.txt
Extras.txt
aswMBR log


Thanks

Satchfan
 
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