IMPORTANT: Only authorized members may reply to threads in this forum due to the complexity of the malware removal process. Authorized members include Malware Specialists and Trainees, Administrators, Moderators, and Trusted Advisors. Regular members are not permitted to reply, and any such posts will be deleted without notice or further explanation. Notice
My name is Satchfan and I would be glad to help you with your computer problem. Please read the following guidelines which will help to make cleaning your machine easier:
please follow all instructions in the order posted
please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear
all logs/reports, etc. must be posted in Notepad. Please ensure that word wrap is unchecked. In Notepad click Format, uncheck Word wrap if it is checked
if you don't understand something, please don't hesitate to ask for clarification before proceeding
the fixes are specific to your problem and should only be used for this issue on this machine.
please reply within 3 days. If you do not reply within this period I will post a reminder but topics with no reply in 4 days will be closed!
IMPORTANT:
Please do not install/uninstall any programs unless asked to. Please do not run any scans other than those requested
if asked, accept the AVAST virus definition download
click the "Scan" button to start scan
on completion of the scan click Save log, save it to your desktop and post in your next reply
Logs to include with next post:
OTL.txt Extras.txt aswMBR log
Thanks
Satchfan
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