Incredimail Shuts Down My Computer!!!!

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kickrz

Thread Starter
Joined
Jul 30, 2003
Messages
365
Hi, there!
I have been noticing that the last 4 or 5 times I have replied to an email in incredimail for some reason as I get half way through my reply my whole computer shuts completely down.

Could this be a virus or is this maybe some kinda glitch with incredimail??? I have scanned my pc for a virus but none have turned up.

If anyone has any info I would more then appreciate it.

Thanks
~Lynn
 

kickrz

Thread Starter
Joined
Jul 30, 2003
Messages
365
I just tried that and installed a newer version over top of my old one but it has done it again. As soon as I reply and get half way through it is just like someone pulled the plug on the computer. It does restart itself but does it now 2 or 3 times a day.


Any ideas???
Thanks
~Lynn
 
Joined
Feb 23, 2003
Messages
16,274
First please get Spybot S&D to clear out most of the spyware.

Short tutorial and download link here:
http://tomcoyote.org/SPYBOT/

Fix everything SpybotSD labels in red.

Then after reboot:
Download 'Hijack This to its own folder http://www.tomcoyote.org/hjt/
Unzip, doubleclick HijackThis.exe, and hit "Scan".

When the scan is finished, the "Scan" button will change into a "Save Log" button.
Press that, save the log, load it in Notepad, and copy its contents here. Most of what it lists will be harmless or even essential, don't fix anything yet.
__________________
 

kickrz

Thread Starter
Joined
Jul 30, 2003
Messages
365
I'm still having trouble with Incredimail restarting my computer. Here is the log from Hijack that you wanted..

Logfile of HijackThis v1.97.7
Scan saved at 9:36:23 PM, on 6/15/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\System32\CTsvcCDA.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\devldr32.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\PROGRA~1\INCRED~1\bin\IMApp.exe
C:\Program Files\Internet Explorer\iexplore.exe
E:\Trojan and Ad-Ware Programs\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://my.execulink.com/bulletins/buy_and_sell.shtml
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [IncrediMail] C:\PROGRA~1\INCRED~1\bin\IncMail.exe /c
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O8 - Extra context menu item: &Add animation to IncrediMail Style Box - C:\PROGRA~1\INCRED~1\bin\resources\WebMenuImg.htm
O8 - Extra context menu item: &NeoTrace It! - C:\PROGRA~1\NEOTRA~1\NTXcontext.htm
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O9 - Extra button: NeoTrace It! (HKCU)
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {70BA88C8-DAE8-4CE9-92BB-979C4A75F53B} (GSDACtl Class) - http://launch.gamespyarcade.com/software/launch/alaunch.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?38070.5650694444
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {F00F4763-7355-4725-82F7-0DA94A256D46} (IMDownloader Class) - http://www2.incredimail.com/contents/setup/downloader/imloader.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{F67DF009-2FF8-4BF2-8C79-6BF7A7F772FE}: NameServer = 199.166.6.2 209.239.11.98
 

kickrz

Thread Starter
Joined
Jul 30, 2003
Messages
365
Can anyone recommend anything?? This is becoming a bigger pain every day!!

Thanks
~Lynn
 
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