Infected with trojans.. help!

This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.


Thread Starter
Jan 26, 2011
ok well it started with random pops ups and page redirects when using web sites like yahoo and google normal sites... so i researched and found that malwarebytes was good so i scanned found the nasties removed them... used spy bot.. avg antivirus the only antivirus i have, and superantispyware.. but i dont know if its not finding all of them or if i just keep being infected.... just now posting this AVG found (Trojan horse agent_r.ATS in windows/system32/drivers/IPSEC.SYS and i know removing that will take away my internet connection because this threat came up the other day.. now this morning i have internet connection but the icon in the bottom right says acquiring network but i am connected.... i need programs that will get rid of all the bad stuff permanently because maybe there is something the programs arent finding or i am using the wrong programs i dont know but any help is greatly appreciated!!! Oh and i am still getting the page redirects and pop ups on both firefox and IE
Aug 9, 2011
my name is Daniel and I will be assisting you with your Malware related problems.

Before we move on, please read the following points carefully.
  • First, read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
  • Perform everything in the correct order. Sometimes one step requires the previous one.
  • If you have any problems while you are following my instructions, Stop there and tell me the exact nature of your problem.
  • Do not run any other scans without instruction or Add/ Remove Software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
  • Post all Logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
  • If I don't hear from you within 3 days from this initial or any subsequent post, I will have to unsubscribe from this thread and move on to assist someone else.
  • Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.
  • My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.

Download DDS and save it to your desktop from here or here or here.
Disable any script blocker, and then double click dds to run the tool.
  • When done, DDS will open two (2) logs:
    1. DDS.txt
    2. Attach.txt
  • Save both reports to your desktop.
Please post both in your next reply

Please post in your next reply


Thread Starter
Jan 26, 2011
Hi ty for replying.. i have ran dds and am posting the 2 reports but i also wanted to let you know that the privacy protection rogue antivirus program which i am assuming is trojan/virus whatever has been my main issue today. my scanners find it and remove it but it has been coming right back apparently there is something that these programs arent finding... so ty for any help you can give me.. here are my 2 files!

DDS (Ver_2011-08-26.01) - NTFSx86 NETWORK
Internet Explorer: 8.0.6001.18702
Run by Administrator at 19:15:20 on 2011-11-28
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3583.3056 [GMT 2:00]
============== Running Processes ===============
I:\WINDOWS\system32\svchost -k DcomLaunch
I:\WINDOWS\system32\svchost.exe -k netsvcs
I:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
I:\Program Files\SUPERAntiSpyware\SASCORE.EXE
I:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
I:\Program Files\Mozilla Firefox\firefox.exe
I:\Program Files\Mozilla Firefox\plugin-container.exe
============== Pseudo HJT Report ===============
uStart Page = hxxp://
uLocal Page = hxxp://
uSearch Page = hxxp://
uDefault_Search_URL = hxxp://
uDefault_Page_URL = hxxp://
mWinlogon: SfcDisable=-99 (0xffffff9d)
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - i:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: DivX Plus Web Player HTML5 <video>: {326e768d-4182-46fd-9c16-1449a49795f4} - i:\program files\divx\divx plus web player\npdivx32.dll
BHO: Canon Easy-WebPrint EX BHO: {3785d0ad-bfff-47f6-bf5b-a587c162fed9} - i:\program files\canon\easy-webprint ex\ewpexbho.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - i:\program files\avg\avg10\avgssie.dll
BHO: DivX HiQ: {593ddec6-7468-4cdd-90e1-42dadaa222e9} - i:\program files\divx\divx plus web player\npdivx32.dll
BHO: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - i:\progra~1\avasts~1\avast\aswWebRepIE.dll
BHO: uTorrentBar Toolbar: {bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} - i:\program files\utorrentbar\prxtbuTo2.dll
BHO: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - i:\program files\\GenericAskToolbar.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - i:\program files\java\jre6\bin\jp2ssv.dll
TB: uTorrentBar Toolbar: {bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} - i:\program files\utorrentbar\prxtbuTo2.dll
TB: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - i:\program files\\GenericAskToolbar.dll
TB: Canon Easy-WebPrint EX: {759d9886-0c6f-4498-bab6-4a5f47c6c72f} - i:\program files\canon\easy-webprint ex\ewpexhlp.dll
TB: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - i:\progra~1\avasts~1\avast\aswWebRepIE.dll
uRun: [ctfmon.exe] i:\windows\system32\ctfmon.exe
uRun: [IDMan] i:\program files\internet download manager\IDMan.exe /onboot
uRunOnce: [_nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N
mRun: [NeroFilterCheck] i:\windows\system32\NeroCheck.exe
mRun: [DivXUpdate] "i:\program files\divx\divx update\DivXUpdate.exe" /CHECKNOW
mRun: [AVG_TRAY] i:\program files\avg\avg10\avgtray.exe
mRun: [<NO NAME>]
mRun: [ApnUpdater] "i:\program files\\updater\Updater.exe"
mRun: [RoxWatchTray] "i:\program files\common files\roxio shared\9.0\sharedcom\RoxWatchTray9.exe"
mRun: [DMXLauncher] "i:\program files\roxio\media experience\DMXLauncher.exe"
mRun: [RoxioDragToDisc] "i:\program files\roxio\drag-to-disc\DrgToDsc.exe"
mRun: [Start WingMan Profiler] i:\program files\logitech\gaming software\LWEMon.exe /noui
mRun: [VERIZONDM] "i:\program files\verizondm\bin\sprtcmd.exe" /P VERIZONDM
mRun: [Adobe ARM] "i:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [VirtualCloneDrive] "i:\program files\elaborate bytes\virtualclonedrive\VCDDaemon.exe" /s
mRun: [AdobeAAMUpdater-1.0] "i:\program files\common files\adobe\oobe\pdapp\uwa\UpdaterStartupUtility.exe"
mRun: [SwitchBoard] i:\program files\common files\adobe\switchboard\SwitchBoard.exe
mRun: [AdobeCS5ServiceManager] "i:\program files\common files\adobe\cs5servicemanager\CS5ServiceManager.exe" -launchedbylogin
mRun: [CanonMyPrinter] i:\program files\canon\myprinter\BJMyPrt.exe /logon
mRun: [CanonSolutionMenu] i:\program files\canon\solutionmenu\CNSLMAIN.exe /logon
mRun: [WinampAgent] "i:\program files\winamp\winampa.exe"
dRun: [ctfmon.exe] ctfmon.exe
dRun: [IDMan] i:\program files\internet download manager\IDMan.exe /onboot
dRunOnce: [_nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N
uPolicies-explorer: NoResolveTrack = 1 (0x1)
uPolicies-explorer: NoInstrumentation = 1 (0x1)
uPolicies-explorer: NoRecentDocsNetHood = 1 (0x1)
uPolicies-explorer: NoDesktopCleanupWizard = 1 (0x1)
mPolicies-explorer: NoDesktopCleanupWizard = 1 (0x1)
dPolicies-explorer: ForceClassicControlPanel = 1 (0x1)
dPolicies-explorer: NoResolveTrack = 1 (0x1)
dPolicies-explorer: NoInstrumentation = 1 (0x1)
dPolicies-explorer: NoRecentDocsNetHood = 1 (0x1)
dPolicies-explorer: NoDesktopCleanupWizard = 1 (0x1)
IE: {d9288080-1baa-4bc4-9cf8-a92d743db949} - i:\documents and settings\pookie\start menu\programs\imvu\Run IMVU.lnk
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
LSP: mswsock.dll
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://
DPF: {CAFEEFAC-0016-0000-0025-ABCDEFFEDCBA} - hxxp://
TCP: DhcpNameServer =
TCP: Interfaces\{C698651A-F0E1-4189-8711-FDC274AFF55B} : DhcpNameServer =
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - i:\program files\avg\avg10\avgpp.dll
Notify: !SASWinLogon - i:\program files\superantispyware\SASWINLO.DLL
Notify: AtiExtEvent - Ati2evxx.dll
Notify: sqlesw32 - sqlesw32.dll
Notify: Sqlseses - sqlesw32.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - i:\windows\system32\WPDShServiceObj.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - i:\program files\superantispyware\SASSEH.DLL
SecurityProviders: schannel.dll, credssp.dll, digest.dll
mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "i:\program files\common files\lightscribe\LSRunOnce.exe"
================= FIREFOX ===================
FF - ProfilePath - i:\documents and settings\administrator\application data\mozilla\firefox\profiles\qioh16y1.default\
FF - plugin: i:\program files\adobe\reader 10.0\reader\air\nppdf32.dll
FF - plugin: i:\program files\canon\easy-photoprint ex\NPEZFFPI.DLL
FF - plugin: i:\program files\divx\divx ovs helper\npovshelper.dll
FF - plugin: i:\program files\divx\divx plus web player\npdivx32.dll
FF - plugin: i:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: i:\program files\google\update\\npGoogleUpdate3.dll
FF - plugin: i:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: i:\program files\microsoft silverlight\4.0.60831.0\npctrlui.dll
FF - plugin: i:\program files\mozilla firefox\plugins\npwachk.dll
============= SERVICES / DRIVERS ===============
R0 AVGIDSEH;AVGIDSEH;i:\windows\system32\drivers\AVGIDSEH.sys [2011-2-22 22992]
R0 Avgrkx86;AVG Anti-Rootkit Driver;i:\windows\system32\drivers\avgrkx86.sys [2011-3-16 32592]
R0 Lbd;Lbd;i:\windows\system32\drivers\Lbd.sys [2011-10-19 64512]
R1 Avgtdix;AVG TDI Driver;i:\windows\system32\drivers\avgtdix.sys [2011-4-4 297168]
R2 !SASCORE;SAS Core Service;i:\program files\superantispyware\SASCORE.EXE [2011-7-19 116608]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;i:\program files\lavasoft\ad-aware\AAWService.exe [2011-8-18 2152152]
S1 aswSnx;aswSnx;i:\windows\system32\drivers\aswSnx.sys [2011-11-25 442200]
S1 aswSP;aswSP;i:\windows\system32\drivers\aswSP.sys [2011-11-25 320856]
S1 Avgldx86;AVG AVI Loader Driver;i:\windows\system32\drivers\avgldx86.sys [2011-1-7 248656]
S1 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;i:\windows\system32\drivers\avgmfx86.sys [2011-3-1 34896]
S1 SASDIFSV;SASDIFSV;i:\program files\superantispyware\sasdifsv.sys [2011-7-22 12880]
S1 SASKUTIL;SASKUTIL;i:\program files\superantispyware\SASKUTIL.SYS [2011-7-12 67664]
S2 aswFsBlk;aswFsBlk;aswFsBlk.sys --> aswFsBlk.sys [?]
S2 avast! Antivirus;avast! Antivirus;i:\program files\avast software\avast\AvastSvc.exe [2011-11-25 44768]
S2 AVGIDSAgent;AVGIDSAgent;i:\program files\avg\avg10\identity protection\agent\bin\AVGIDSAgent.exe [2011-8-18 7390560]
S2 avgwd;AVG WatchDog;i:\program files\avg\avg10\avgwdsvc.exe [2011-2-8 269520]
S2 FirebirdGuardianDefaultInstance;Firebird Guardian - DefaultInstance;i:\program files\firebird\firebird_2_1\bin\fbguard.exe -s defaultinstance --> i:\program files\firebird\firebird_2_1\bin\fbguard.exe -s DefaultInstance [?]
S2 gupdate;Google Update Service (gupdate);i:\program files\google\update\GoogleUpdate.exe [2011-10-28 136176]
S2 MBAMService;MBAMService;i:\program files\malwarebytes' anti-malware\mbamservice.exe [2011-11-22 366152]
S2 MotoHelper;MotoHelper Service;i:\program files\motorola\motohelper\MotoHelperService.exe [2011-4-26 223088]
S2 NAUpdate;@i:\program files\nero\update\nasvc.exe,-200;i:\program files\nero\update\NASvc.exe [2010-5-4 503080]
S2 sprtsvc_verizondm;SupportSoft Sprocket Service (verizondm);i:\program files\verizondm\bin\sprtsvc.exe [2011-5-15 206120]
S2 SqlCSS;SQL Server EXPRESS;i:\windows\system32\svchost.exe -k Sqlses [2008-4-14 14336]
S2 tgsrvc_verizondm;SupportSoft Repair Service (verizondm);i:\program files\verizondm\bin\tgsrvc.exe [2011-5-15 185640]
S3 AtiHDAudioService;ATI Function Driver for HD Audio Service;i:\windows\system32\drivers\AtihdXP3.sys [2011-5-13 101904]
S3 AVGIDSDriver;AVGIDSDriver;i:\windows\system32\drivers\AVGIDSDriver.sys [2011-4-14 134480]
S3 AVGIDSFilter;AVGIDSFilter;i:\windows\system32\drivers\AVGIDSFilter.sys [2011-2-10 24144]
S3 AVGIDSShim;AVGIDSShim;i:\windows\system32\drivers\AVGIDSShim.sys [2011-2-10 27216]
S3 crtaud;Conexant Riptide WDM Audio Driver;i:\windows\system32\drivers\crtaud.sys [2011-6-2 42112]
S3 epmntdrv;epmntdrv;i:\windows\system32\epmntdrv.sys [2011-10-23 13192]
S3 EuGdiDrv;EuGdiDrv;i:\windows\system32\EuGdiDrv.sys [2011-10-23 8456]
S3 FirebirdServerDefaultInstance;Firebird Server - DefaultInstance;i:\program files\firebird\firebird_2_1\bin\fbserver.exe -s defaultinstance --> i:\program files\firebird\firebird_2_1\bin\fbserver.exe -s DefaultInstance [?]
S3 gupdatem;Google Update Service (gupdatem);i:\program files\google\update\GoogleUpdate.exe [2011-10-28 136176]
S3 Lavasoft Kernexplorer;Lavasoft helper driver;i:\program files\lavasoft\ad-aware\kernexplorer.sys [2011-8-18 15232]
S3 LwAdiHid;Logitech WingMan Digital Devices(Auto-Detect);i:\windows\system32\drivers\LwAdiHid.sys [2011-8-23 20864]
S3 MBAMProtector;MBAMProtector;i:\windows\system32\drivers\mbam.sys [2011-11-22 22216]
S3 MBAMSwissArmy;MBAMSwissArmy;\??\i:\windows\system32\drivers\mbamswissarmy.sys --> i:\windows\system32\drivers\mbamswissarmy.sys [?]
S3 pwdrvio;pwdrvio;i:\windows\system32\pwdrvio.sys [2011-11-25 16472]
S3 pwdspio;pwdspio;i:\windows\system32\pwdspio.sys [2011-11-25 11104]
S3 SUSTUCAM;Susteen USB Cable Modem Driver;i:\windows\system32\drivers\sustucam.sys [2011-8-23 47360]
S3 SUSTUCAP;Susteen USB Cable Port Driver;i:\windows\system32\drivers\sustucap.sys [2011-8-23 47360]
S3 SUSTUCAU;Susteen USB Cable USB Driver;i:\windows\system32\drivers\sustucau.sys [2011-8-23 28032]
S3 SwitchBoard;Adobe SwitchBoard;i:\program files\common files\adobe\switchboard\SwitchBoard.exe [2010-2-19 517096]
S3 sy06bus;SANYO USB Composite Device SY06 driver (WDM);i:\windows\system32\drivers\sy06bus.sys [2011-8-23 83328]
S3 sy06mdfl;SANYO USB Modem SY06 Filter;i:\windows\system32\drivers\sy06mdfl.sys [2011-8-23 14848]
S3 sy06mdm;SANYO USB Modem SY06 Drivers;i:\windows\system32\drivers\sy06mdm.sys [2011-8-23 109824]
S3 sy06serd;SANYO USB Modem SY06 Diagnostic Serial Port (WDM);i:\windows\system32\drivers\sy06serd.sys [2011-8-23 89856]
=============== Created Last 30 ================
2011-11-28 17:11:30 -------- d-----w- i:\documents and settings\administrator\local settings\application data\Mozilla
2011-11-28 17:02:26 817664 ----a-w- i:\documents and settings\all users\application data\privacy.exe
2011-11-28 07:14:24 37888 ----a-w- i:\windows\system32\sqlesw32.dll
2011-11-28 07:14:24 162304 ----a-w- i:\windows\system32\sqlcsw32.dll
2011-11-28 07:08:16 -------- d-----w- i:\windows\LastGood.Tmp
2011-11-27 15:11:03 -------- d-----w- i:\program files\Spybot - Search & Destroy
2011-11-27 15:11:03 -------- d-----w- i:\documents and settings\all users\application data\Spybot - Search & Destroy
2011-11-27 13:59:22 -------- d-----w- i:\documents and settings\administrator\application data\Malwarebytes
2011-11-27 13:59:15 -------- d-sh--w- i:\documents and settings\administrator\IETldCache
2011-11-27 08:10:41 -------- d-----w- i:\program files\Wise Registry Cleaner
2011-11-27 07:42:32 105344 ----a-w- i:\windows\system32\hal.dl_
2011-11-27 03:38:53 47564 ----a-w- i:\windows\system32\NTDETECT.COM
2011-11-27 00:11:01 -------- d-----w- I:\boot
2011-11-25 15:30:10 910920 ----a-w- i:\windows\system32\pwNative.exe
2011-11-25 15:30:10 16472 ------w- i:\windows\system32\pwdrvio.sys
2011-11-25 15:30:09 11104 ------w- i:\windows\system32\pwdspio.sys
2011-11-25 15:30:03 -------- d-----w- i:\program files\MiniTool Partition Wizard Home Edition 7.0
2011-11-25 11:39:09 75264 ----a-w- i:\windows\system32\drivers\IPSEC.SYS
2011-11-25 11:10:12 75264 ----a-w- i:\windows\system32\ipsec.sys
2011-11-25 08:58:43 -------- d-----w- i:\documents and settings\all users\application data\SecTaskMan
2011-11-25 08:58:34 -------- d-----w- i:\program files\Security Task Manager
2011-11-25 08:13:34 442200 ----a-w- i:\windows\system32\drivers\aswSnx.sys
2011-11-25 08:13:15 41184 ----a-w- i:\windows\avastSS.scr
2011-11-25 08:13:04 -------- d-----w- i:\program files\AVAST Software
2011-11-25 08:13:04 -------- d-----w- i:\documents and settings\all users\application data\AVAST Software
2011-11-25 07:53:23 -------- d-----w- i:\program files\CCleaner
2011-11-24 13:59:45 -------- d--h--w- I:\$AVG
2011-11-24 12:36:00 134104 ----a-w- i:\program files\mozilla firefox\components\browsercomps.dll
2011-11-22 13:10:46 -------- d-----w- i:\documents and settings\all users\application data\!SASCORE
2011-11-22 13:10:39 -------- d-----w- i:\program files\SUPERAntiSpyware
2011-11-22 13:10:39 -------- d-----w- i:\documents and settings\all users\application data\
2011-11-22 13:09:02 -------- d-----w- i:\documents and settings\all users\application data\Malwarebytes
2011-11-22 13:08:58 22216 ----a-w- i:\windows\system32\drivers\mbam.sys
2011-11-22 13:08:58 -------- d-----w- i:\program files\Malwarebytes' Anti-Malware
2011-11-21 15:08:07 -------- d-----w- i:\program files\VideoLAN
2011-11-20 08:29:19 -------- d-----w- i:\program files\Media Player Utilities 5.22
2011-11-16 08:38:33 -------- d-----w- i:\program files\Winamp Detect
2011-11-05 08:49:40 -------- d-----w- I:\AVG10
2011-10-31 14:34:58 -------- d-----w- i:\windows\system32\Adobe
2011-10-31 14:25:00 303104 ----a-w- i:\windows\system32\CNC250L.dll
2011-10-31 14:25:00 15872 ----a-w- i:\windows\system32\CNHMCA.dll
2011-10-31 14:25:00 15104 ----a-w- i:\windows\system32\drivers\usbscan.sys
2011-10-31 14:25:00 1310720 ----a-w- i:\windows\system32\CNC250C.dll
2011-10-31 14:25:00 110592 ----a-w- i:\windows\system32\CNC250I.dll
2011-10-31 14:25:00 106496 ----a-w- i:\windows\system32\CNC250U.dll
2011-10-31 14:24:20 -------- d-----w- i:\program files\common files\CANON
2011-10-31 14:21:55 70656 ----a-w- i:\windows\system32\spool\prtprocs\w32x86\CNMPP9W.DLL
2011-10-31 14:21:55 27648 ----a-w- i:\windows\system32\spool\prtprocs\w32x86\CNMPD9W.DLL
2011-10-31 14:21:54 272384 ----a-w- i:\windows\system32\CNMLM9W.DLL
2011-10-31 14:21:46 90112 ----a-w- i:\windows\system32\CNC250O.dll
2011-10-31 14:21:39 178176 ----a-w- i:\windows\system32\CNMIU9W.DLL
2011-10-31 14:20:49 -------- d-----w- i:\program files\Canon
2011-10-30 10:50:02 -------- d-----w- i:\program files\SpacialAudio
2011-10-30 10:49:59 442368 ----a-w- i:\windows\system32\GDS32.DLL
2011-10-30 10:49:58 548864 ----a-w- i:\windows\system32\msvcp80.dll
2011-10-30 10:49:58 458752 ----a-w- i:\windows\system32\Firebird2Control.cpl
2011-10-30 10:49:57 626688 ----a-w- i:\windows\system32\msvcr80.dll
2011-10-30 10:49:57 -------- d-----w- i:\program files\Firebird
==================== Find3M ====================
2011-11-25 11:51:15 26112 ----a-w- i:\windows\system32\userinit.exe
2011-11-10 22:45:58 414368 ----a-w- i:\windows\system32\FlashPlayerCPLApp.cpl
2011-10-19 14:27:46 16432 ----a-w- i:\windows\system32\lsdelete.exe
2011-10-19 14:27:46 101720 ----a-w- i:\windows\system32\drivers\SBREDrv.sys
2011-09-09 15:23:34 2469760 ----a-w- i:\windows\system32\BootMan.exe
2011-09-06 05:45:15 3639 ----a-w- i:\windows\VGSCDAPI.VXD
============= FINISH: 19:15:47.73 ===============

DDS (Ver_2011-08-26.01)
Microsoft Windows XP Professional
Boot Device: \Device\HarddiskVolume2
Install Date: 5/28/2011 3:58:31 PM
System Uptime: 11/28/2011 7:10:24 PM (0 hours ago)
Processor: AMD Athlon(tm) II X2 215 Processor | CPU 1 | 2700/200mhz
==== Disk Partitions =========================
C: is FIXED (NTFS) - 0 GiB total, 0.058 GiB free.
D: is Removable
E: is Removable
F: is Removable
G: is Removable
H: is FIXED (NTFS) - 98 GiB total, 25.849 GiB free.
I: is FIXED (NTFS) - 367 GiB total, 192.498 GiB free.
J: is CDROM ()
K: is CDROM ()
M: is CDROM ()
==== Disabled Device Manager Items =============
Class GUID: {4D36E97E-E325-11CE-BFC1-08002BE10318}
Description: PCI Simple Communications Controller
Device ID: PCI\VEN_11C1&DEV_0630&SUBSYS_063011C1&REV_01\4&E75904E&0&0098
Name: PCI Simple Communications Controller
PNP Device ID: PCI\VEN_11C1&DEV_0630&SUBSYS_063011C1&REV_01\4&E75904E&0&0098
==== System Restore Points ===================
RP1: 11/27/2011 10:11:12 AM - System Checkpoint
RP2: 11/27/2011 10:11:16 AM - Created by Wise Registry Cleaner
RP3: 11/28/2011 5:08:25 AM - Software Distribution Service 3.0
RP4: 11/28/2011 9:08:49 AM - Removed Belkin 54Mbps Wireless Network Adapter
==== Installed Programs ======================
AC3Filter 1.63b
Adobe AIR
Adobe Community Help
Adobe Flash Player 10 Plugin
Adobe Flash Player 11 ActiveX
Adobe Media Player
Adobe Photoshop CS5
Adobe Reader X (10.1.1)
Adobe Shockwave Player 11.6
Ask Toolbar
avast! Free Antivirus
AVG 2011
Call of Duty Modern Warfare 2
Canon Easy-WebPrint EX
Canon MP Navigator EX 3.0
Canon MP250 series MP Drivers
Canon MP250 series User Registration
Canon Utilities Easy-PhotoPrint EX
Canon Utilities My Printer
Canon Utilities Solution Menu
Cooking Dash 3 - Thrills and Spills Collector's Edition
DAEMON Tools Lite
Diner Dash 5 Boom!
Diner Dash Flo on the Go Free Trial
DivX Setup
Doggie Dash
DVD Shrink 3.2
EA Download Manager
EASEUS Partition Master 9.1.0 Home Edition
EasyBCD 2.1
Firebird (Win32)
GIMP 2.6.11
Google Earth
Google Update Helper
Haunted Domains
Hotel Dash 2 - Lost Luxuries
Java(TM) 6 Update 25
LightScribe System Software
Logitech Gaming Software 5.10
Malwarebytes' Anti-Malware version
Media Player Utilities 5.22
Microsoft .NET Framework 1.1
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft Flight Simulator X
Microsoft Kernel-Mode Driver Framework Feature Pack 1.7
Microsoft Silverlight
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable - KB2467175
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft WinUsb 1.0
Microsoft WSE 3.0 Runtime
MiniTool Partition Wizard Home Edition 7.0
MotoHelper 2.0.51 Driver 5.1.0
MotoHelper MergeModules
Motorola Mobile Drivers Installation 5.1.0
Mozilla Firefox 8.0.1 (x86 en-US)
MP3 Rocket
MSXML 4.0 SP2 (KB954430)
Nero 6 Ultra Edition
Nero Burning ROM 10
Nero BurningROM 10 Help (CHM)
Nero BurnRights 10
Nero BurnRights 10 Help (CHM)
Nero Control Center 10
Nero ControlCenter 10 Help (CHM)
Nero Core Components 10
Nero Update
NeroVision Express 2
NVIDIA Drivers
PDF Settings CS5
Phoenix Viewer
Project64 1.6
Realtek High Definition Audio Driver
Replay Video Capture
Roxio Drag-to-Disc
Roxio Easy Media Creator 9 Suite
SAM Broadcaster (remove only)
SANYO USB Modem SY06 Software
SecondLifeViewer2 (remove only)
Security Task Manager 1.8d
Security Update for CAPICOM (KB931906)
SHOUTcast DSP Plug-in v2
Skype™ 5.5
The Sims™ 3
uTorrentBar Toolbar
VC80CRTRedist - 8.0.50727.4053
Verizon Activation
Verizon Download Manager
VLC media player 1.1.11
WebFldrs XP
WinRAR 4.01 beta 1 (32-bit)
Wise Registry Cleaner 6.14
Xilisoft Video Converter Ultimate 6
Xingtone Ringtone Maker
Yahoo! Messenger
==== Event Viewer Messages From Past Week ========
11/27/2011 5:02:38 PM, error: Sr [1] - The System Restore filter encountered the unexpected error '0xC0000001' while processing the file '' on the volume 'HarddiskVolume2'. It has stopped monitoring the volume.
11/27/2011 4:00:16 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service StiSvc with arguments "" in order to run the server: {A1F4E726-8CF1-11D1-BF92-0060081ED811}
11/27/2011 3:59:14 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service netman with arguments "" in order to run the server: {BA126AE5-2166-11D1-B1D0-00805FC1270E}
11/27/2011 3:59:10 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
11/25/2011 11:15:06 AM, error: DCOM [10005] - DCOM got error "%1068" attempting to start the service upnphost with arguments "" in order to run the server: {204810B9-73B2-11D4-BF42-00B0D0118B56}
11/25/2011 10:40:21 AM, error: Ntfs [55] - The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume I:.
11/25/2011 1:13:21 PM, error: NetBT [4311] - Initialization failed because the driver device could not be created.
==== End Of File ===========================
Aug 9, 2011
Hy there and thanks for posting the logs.

I see you ran DDS in Safe Mode. Please follow the instructions below in Safemode /Network too, reboot in Normal Mode and let me know if your Rogue Software is still present.

Download Malwarebytes' Anti-Malware to your desktop.

  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform Quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad. Save it to your desktop.
Note: Malwarebytes' Anti-Malware may require a reboot to complete removals. After a reboot, if required, post that saved log in your next reply.

Please post in your next reply
Malwarebytes Log


Thread Starter
Jan 26, 2011

Yes I did run those scans last night in safe mode because the rogue antivirus privacy protection its called popped up and when it does it closes out all the programs im using and wont let me start any back up so I have to go into safe mode in order to scan and remove it. I did that last night but after a while it comes right back which you will see in this malware log I posted it was found again.. my avg was running in the background not scanning... and also found some things I couldnt get a log of that but i did take a screenshot if you possibly might wanna see that as well.. thanks for your help

Malwarebytes' Anti-Malware

Database version: 8267

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

11/29/2011 9:06:04 AM
mbam-log-2011-11-29 (09-06-04).txt

Scan type: Full scan (I:\|)
Objects scanned: 320274
Time elapsed: 40 minute(s), 16 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 6

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run\Privacy Protection (Rogue.PrvacyProtect) -> Value: Privacy Protection -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
i:\documents and settings\pookie\local settings\Temp\0.9677537661226105fdrgs.exe (Trojan.Agent) -> Quarantined and deleted successfully.
i:\documents and settings\pookie\local settings\Temp\152.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
i:\documents and settings\pookie\local settings\Temp\153.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
i:\documents and settings\pookie\my documents\downloads\windows 7 ultimate (64 bit)\unique tools\remove windows genuine advantage notifications.exe (PUP.RemoveWGA) -> Quarantined and deleted successfully.
i:\system volume information\_restore{4b5b622f-cbe2-4ae7-8b09-6851235b45ba}\RP4\A0004548.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
i:\system volume information\_restore{4b5b622f-cbe2-4ae7-8b09-6851235b45ba}\RP4\A0004549.dll (Trojan.Dropper) -> Quarantined and deleted successfully.
Aug 9, 2011
i:\documents and settings\pookie\my documents\downloads\windows 7 ultimate (64 bit)\unique tools\remove windows genuine advantage notifications.exe (PUP.RemoveWGA) -> Quarantined and deleted successfully.
As this system is an XP, I dont care about this entry.

Are you able to work in Normal Mode now ?


Thread Starter
Jan 26, 2011
well i was able to then a new thing popped up ive never seen called xp home security 2012 which is rogue.... then it wouldnt let me use my browsers then shuit down my pc so i start in safe move and its cleared most of my desk top some files look to have been deleted and it wont let me use my browsers in safe mode either.... this is so frustrating idk whats happeneing
Aug 9, 2011
Okay, there is something more on your System.

Please use an USB Stick to transfer the tools we need to the infected one.

Please download Gmer from here and save it to your Desktop.
  • Double click on the randomly named GMER.exe. If asked to allow gmer.sys driver to load, please consent.
  • If it gives you a warning about rootkit activity and asks if you want to run on NO.

    Click the image to enlarge it

  • In the right panel, you will see several boxes that have been checked. Uncheck the following ...
    • Sections
    • IAT/EAT
    • Drives/Partition other than Systemdrive (typically C:\)
    • Show All (don't miss this one)
  • Then click the Scan button & wait for it to finish.
  • Once done click on the [Save..] button, and in the File name area, type in "ark.txt" or it will save as a .log file which cannot be uploaded to your post.
  • Save it where you can easily find it, such as your desktop

Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries


Thread Starter
Jan 26, 2011
i can try but this rogue isnt allowing me use the internet when i booted in normal mode all my icons were gone and when i boot into safemode with networking i get a black screen it wont let me boot up completely...
Aug 9, 2011
Okay, a little strange rogue.

Lets try this

Please download Rkill by Grinler and save it to your desktop.
Now double click on Rkill to run it. If the first one doesn't work try the next one.

This will help remove certain processes and should restore any file associations and your desktop. Note: Your system is still infected as Rkill does not delete files - it merely helps to temporarily disable the infections, allowing us to start the cleaning process.

After this, please run Gmer as instructed above
Aug 9, 2011
Hello, are you still with us?

If you do not reply within 24 hours I will unsubscribe this thread and wont be notified about new replies.
Aug 9, 2011
Due a lack of response,

I will now unsubscribe this thread and do not get any notifications about now replies
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Staff online