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Solved Infection

Discussion in 'Virus & Other Malware Removal' started by GoldenSilence, Jun 2, 2018.

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  1. GoldenSilence

    GoldenSilence Thread Starter

    Joined:
    Sep 19, 2017
    Messages:
    61
    Operating System
    Windows 7 Home Premium 64-bit SP1
    CPU
    Intel Core i5 4690K @ 3.50GHz 42 °C
    Haswell 22nm Technology
    RAM
    16.0GB Single-Channel DDR3 @ 801MHz (11-11-11-30)
    Motherboard
    ASUSTeK COMPUTER INC. Z97-E (SOCKET 1150) 28 °C
    Graphics
    SAMSUNG ([email protected])
    4095MB NVIDIA GeForce GTX 970 (ZOTAC International) 31 °C
    Storage
    465GB Samsung SSD 850 EVO 500GB ATA Device (SSD) 34 °C
    465GB Hitachi HDP725050GLA360 ATA Device (SATA) 35 °C
    59GB SanDisk Cruzer Glide USB Device (USB)


    Hello

    I have installed a dodgy program that has infected my machine with multiple programs that I can't seem to get rid of.

    I have used Malwarebytes , Adware Cleaner, Hitman and still I have x 2 instances of grate.exe and Hitman Pro actually found 17 infected files but only deleted 4 of them , one of those files was Chrome.exe!

    I have re-installed chrome and I think the machine is almost clean but these two instances of grate.exe bring up nothing when i google them and when i close process they appear again within a minute.

    Any help would be much appreciated.

    GS
     
    Last edited: Jun 3, 2018
  2. capnkrunch

    capnkrunch Malware Specialist

    Joined:
    Nov 28, 2015
    Messages:
    510
    Hello GoldenSilence and welcome to the Tech Support Guy Forums :)

    My name is capnkrunch and I will be helping you with your malware problems.

    Before we begin, please read and follow these important guidelines, so things will proceed smoothly.
    • The instructions being given are for YOUR computer and system only!
      Using these instructions on a different computer can cause damage to that computer and possibly render it inoperable!
    • You must have Administrator rights, permissions for this computer.
    • DO NOT run any other fix or removal tools unless instructed to do so.
    • DO NOT install any other software (or hardware) during the cleaning process.
    • Only post your problem at (1) one help site. Applying fixes from multiple help sites can cause problems.
    • Print each set of instructions, if possible. Your Internet connection will not be available during some fix processes.
    • Only reply to this thread, do not start another ... Please, continue responding, until I give you the "All Clean".
      Remember, absence of symptoms does mean the infection is all gone.
    • Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.

    Note: If you haven't done so already, please read this topic Everyone MUST read this BEFORE posting for help in this forum where the conditions for receiving help here are explained.

    For your safety and protection, I would advise backing up all your important documents, personal data files and photos to a CD or DVD drive as some infections may render your computer unbootable during or before the disinfection process. The safest practice is not to backup any files with the following file extensions:
    exe, .scr, .ini, .htm, .html, .php, .asp, .xml, .zip, .rar, .cab as they may be infected.

     
  3. capnkrunch

    capnkrunch Malware Specialist

    Joined:
    Nov 28, 2015
    Messages:
    510
    Please run the following scan and post the logs:

    FRST Scan
    • Please download FRST by Farbar, and save it to your Desktop.
      You need to download and run the 64-bit version.
    • Close all open programs and windows so you are at your Desktop.
    • Right click FRST64.exe and select Run as administrator.
    • When the tool opens click Yes to the disclaimer.
    • Press the Scan button and wait while the scan finished
    • Once finished, two files will open: FRST.txt and Addition.txt. Please copy and paste the contents of both logs in your reply.
      The logs can also be found in the same directory where FRST was run from.
    Please post each log separately to prevent it being cut off by the forum post size limiter.
    Check each after you've posted it to make sure it's all present, if any log is cut off you'll have to post it in sections...

    In your next reply please include:
    • Did you have any problems with the instructions?
    • FRST.txt
    • Addition.txt
    • Are there any changes in computer behavior?
     
  4. GoldenSilence

    GoldenSilence Thread Starter

    Joined:
    Sep 19, 2017
    Messages:
    61
    Hi capnkrush,


    Sorry was away for a week, I have in that time had the machine fixed by my brother who assures me it is now clean. Something about booting in safe mode.


    Thank you for your efforts.


    GS
     
  5. capnkrunch

    capnkrunch Malware Specialist

    Joined:
    Nov 28, 2015
    Messages:
    510
    Hello GoldenSilence :)

    Glad you were able to get your problem resolved. Thanks for letting us know.

    Regards,
    capnkrunch
     
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