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Info on correcting incorrect anti-virus software reported by Windows Security Center

Discussion in 'General Security' started by tomdkat, Apr 14, 2010.

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  1. tomdkat

    tomdkat Retired Trusted Advisor Thread Starter

    Joined:
    May 6, 2006
    Messages:
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    I recently ran into a situation where a rogue anti-virus application was still being reported by Windows Security Center as being installed even though it had been removed. Someone else here experienced a similar issue.

    After doing much web searching, I managed to stumble across this page:

    http://www.pchell.com/support/multiple_antivirus_in_security_center.shtml

    it provides steps on resetting the Windows Security Center catalog it uses to "know" which anti-virus apps are installed or not. This info is also useful if you've uninstalled one legit anti-virus app and are trying to install another legit one. In the event a legit anti-virus app doesn't do a "clean" uninstall, the steps on that page can help Windows Security Center recognize the old app is no longer installed.

    I have done this on the Windows XP system I mentioned above and it worked well. I started this thread to make others aware of this in the event they are fighting with Windows Security Center erroneously reporting multiple anti-virus apps being installed.

    I have NOT tested this procedure on multiple systems or different releases of Windows so if you decide to give this a try, USE CAUTION! :)

    Peace...
     
  2. NeonFx

    NeonFx Malware Specialist

    Joined:
    Oct 22, 2008
    Messages:
    4,811
    I wanted to add that you can take care of this manually in XP:


    1. Click on the Start menu.
    2. Select Run...
    3. Type wbemtest and click OK
    4. Connect to root\SecurityCenter
    5. Click on Query
    6. Type in or copy/paste SELECT * FROM AntiVirusProduct and click on Apply

    If there is more than one result, it means there is more than one Antivirus program installed. Double click on each result to view the properties for that Antivirus product. Identify the product(s) installed and DELETE any records for an Antivirus software that is no longer installed.


    For the firewall listing you would have to query SELECT * FROM FirewallProduct
     
  3. tomdkat

    tomdkat Retired Trusted Advisor Thread Starter

    Joined:
    May 6, 2006
    Messages:
    7,148
    Thanks for the additional info! (y)

    Peace...
     
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