Info on correcting incorrect anti-virus software reported by Windows Security Center

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tomdkat

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Retired Trusted Advisor
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7,148
I recently ran into a situation where a rogue anti-virus application was still being reported by Windows Security Center as being installed even though it had been removed. Someone else here experienced a similar issue.

After doing much web searching, I managed to stumble across this page:

http://www.pchell.com/support/multiple_antivirus_in_security_center.shtml

it provides steps on resetting the Windows Security Center catalog it uses to "know" which anti-virus apps are installed or not. This info is also useful if you've uninstalled one legit anti-virus app and are trying to install another legit one. In the event a legit anti-virus app doesn't do a "clean" uninstall, the steps on that page can help Windows Security Center recognize the old app is no longer installed.

I have done this on the Windows XP system I mentioned above and it worked well. I started this thread to make others aware of this in the event they are fighting with Windows Security Center erroneously reporting multiple anti-virus apps being installed.

I have NOT tested this procedure on multiple systems or different releases of Windows so if you decide to give this a try, USE CAUTION! :)

Peace...
 

NeonFx

Malware Specialist
Joined
Oct 22, 2008
Messages
4,811
I wanted to add that you can take care of this manually in XP:


1. Click on the Start menu.
2. Select Run...
3. Type wbemtest and click OK
4. Connect to root\SecurityCenter
5. Click on Query
6. Type in or copy/paste SELECT * FROM AntiVirusProduct and click on Apply

If there is more than one result, it means there is more than one Antivirus program installed. Double click on each result to view the properties for that Antivirus product. Identify the product(s) installed and DELETE any records for an Antivirus software that is no longer installed.


For the firewall listing you would have to query SELECT * FROM FirewallProduct
 

tomdkat

Thread Starter
Retired Trusted Advisor
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Messages
7,148
Thanks for the additional info! (y)

Peace...
 
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