Insistent malware, just won't leave. D': HELP!

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CandiedJester

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Joined
Mar 25, 2010
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8
I have had a malware virus for the past few days.
I have tried using malwarebytes, in safe mode, it found the infections and I told it to remove them, but when I rebooted in normal the infection was still there. I tried scanning again in normal and it found nothing. I tried using another removal service, web md or web doctor, something like that, in safe mode and that failed to remove the problem as well.

I installed panda cloud antivirus and scanned, it found a trojan virus and some cookies, but I couldn't find how to get the program to remove them. I looked at the log and it said it had removed them, but the virus is STILL there.

I have tried using system restore in safe mode and normal mode, both times I click on system restore and nothing pops up. I click on it again and it says system restore is already running.

Gaaahhhh I am so frusterated. I just want all the problems gone. ;~;

Can anyone help me? Please?
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
120,216
The General Security forum is only for general questions regarding security software and things of that nature but not for actually removing malware as we have qualified helpers who are the only members who are authorized to assist with those matters. You can easily identify them as they have either a gold or blue shield beside their usernames. Please refer to this excerpt from the rules:

http://www.techguy.org/rules.html

Log Analysis/Malware Removal - In order to ensure that advice given to users is consistent and of the highest quality, those who wish to assist with security related matters must first graduate from one of the malware boot camp training universities or be approved by the administration as already being qualified. Those authorized to help with malware issues have a gold shield next to their name and authorized malware removal trainees have a blue shield next to their names. If you'd like to participate in a training program, please contact a Moderator or see this article.
I'm going to close this thread and ask you to repost in the Malware Removal & HijackThis Logs forum for the proper assistance.
 
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