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Inspiron 1501 shutting down and freezing - black screen

Discussion in 'Windows XP' started by Joyce72266, Jun 22, 2009.

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  1. Joyce72266

    Joyce72266 Thread Starter

    Joined:
    Apr 17, 2005
    Messages:
    14
    My computer goes to a black screen even while I am working on it. Sometimes I can see the task bar, other times I can't. If I press the Power button, I can get the screen back and other times I can't so I have to power down by holding the Power button.

    The system also shuts down on its own and then freezes on the blue "Windows is shutting down" screen.

    It is taking a long time for the computer to recognize anything I attach to the USB port.

    Typing is very slow. I can type a URL and sit here and wait for the computer to finish my typing.

    Windows was reinstalled, drivers updated; problem continues.

    Any ideas what I can do?
     
  2. raybro

    raybro

    Joined:
    Apr 26, 2003
    Messages:
    5,836
    I suggest you download HiJackThis v2.0.2, install the program. Open HJT and click the Do a system scan and save a logfile button. Copy the HJT logfile and paste it here in a post.

    Do NOT fix anything. One or more of the TSG members will review the log and provide comments/actions. I am not qualified to provide analysis of the HJT logfile, but others are, so be patient and I'm sure one of them will get to it.

    Raybro
     
  3. Joyce72266

    Joyce72266 Thread Starter

    Joined:
    Apr 17, 2005
    Messages:
    14
    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 6:07:40 PM, on 6/22/2009
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\System32\WLTRYSVC.EXE
    C:\WINDOWS\System32\bcmwltry.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Program Files\Symantec AntiVirus\DefWatch.exe
    C:\Program Files\Symantec AntiVirus\Rtvscan.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\PROGRA~1\SYMANT~1\VPTray.exe
    C:\WINDOWS\system32\WLTRAY.exe
    C:\WINDOWS\stsystra.exe
    C:\Program Files\ATI Technologies\ATI.ACE\CLI.EXE
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Common Files\ACD Systems\EN\DevDetect.exe
    C:\Program Files\TechSmith\SnagIt 8\SnagIt32.exe
    C:\Program Files\TechSmith\SnagIt 8\TSCHelp.exe
    C:\Program Files\TechSmith\SnagIt 8\SnagPriv.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    O2 - BHO: SnagIt Toolbar Loader - {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Program Files\TechSmith\SnagIt 8\SnagItBHO.dll
    O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    O3 - Toolbar: SnagIt - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\Program Files\TechSmith\SnagIt 8\SnagItIEAddin.dll
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
    O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
    O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
    O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\CLIStart.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [Device Detector] DevDetect.exe -autorun
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - Global Startup: SnagIt 8.lnk = C:\Program Files\TechSmith\SnagIt 8\SnagIt32.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
    O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1245470888984
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
    O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

    --
    End of file - 6429 bytes
     
  4. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,602
    First Name:
    Frank
    Joyce:

    You may be having a hardware issue. It's kind of hard to tell without having a "hands on" with your computer.

    ---------------------------------------------------------------

    Since there appears to be a problem with slowness and lag time, can you provide the specs on your computer?

    Processor type and speed

    Amount of RAM

    Hard drive size and amount of free space

    --------------------------------------------------------------

    Let's disable a few startup entries that don't need to automatically load and run. I'm providing a link to them so you can see what they are.

    Click Start - Run, type in MSCONFIG, then click OK - "Startup"(tab).

    Remove the checkmark in:

    ATICCC C:\Program Files\ATI Technologies\ATI.ACE\CLIStart.exe

    http://www.sysinfo.org/startuplist.php?filter=ATICCC

    Broadcom Wireless Manager UI C:\WINDOWS\system32\WLTRAY.exe

    http://www.sysinfo.org/startuplist.php?filter=WLTray.exe

    Device Detector DevDetect.exe

    http://www.sysinfo.org/startuplist.php?filter=DevDetect.exe

    QuickTime Task C:\Program Files\QuickTime\QTTask.exe

    http://www.sysinfo.org/startuplist.php?filter=QTTask.exe

    SigmatelSysTrayApp stsystra.exe

    http://www.sysinfo.org/startuplist.php?filter=stsystra.exe

    SnagIt 8 C:\Program Files\TechSmith\SnagIt 8\SnagIt32.exe

    http://www.sysinfo.org/startuplist.php?filter=SnagIt32.exe (I've used it for years and I manually start it when needed)

    After you're done, click Apply - OK - Exit Without Restart.

    Click Start - Run, type in SERVICES.MSC, then click OK.

    Expand the Services window so you can see the list clearly.

    Highlight and double-click on:

    Ati HotKey Poller

    Change the setting from Automatic to Manual, then click Apply - OK.

    Close the Services window, then restart.

    When the small SCU window(see screenshot) appears on the desktop, put a checkmark in it, then click OK.

    Post a new HijackThis log here.
     

    Attached Files:

    • SCU.jpg
      SCU.jpg
      File size:
      36 KB
      Views:
      33
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