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Install error - please make sure you have finished any previous setup

Discussion in 'Windows XP' started by Gandalf77, Sep 25, 2006.

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  1. Gandalf77

    Gandalf77 Thread Starter

    Joined:
    Sep 25, 2006
    Messages:
    4
    I resently tried to install 2 different packages and keep getting this errror message.

    "please make sure you have finished any previous setup"

    Error Code: -5004 : 0x800705aa
    Error Information:
    >SetupDLL\SetupDLL.cpp (1924)
    pAPP:Brother MFL-Pro Suite
    PVENDOR:Brother Industries, Ltd.
    PGUID83BD5E2-5AF4-49F6-B5C1-484A9760E73D
    $7.1.100.1248

    Its happened twice now with 2 different installations.

    Searched the net and seems to be a common problem, but no one posted any answers.

    Running windows XP, SP2.
    Logged on as administrator.
    all programs closed when intalling.

    driving me crazy....

    ta
    andy
     
  2. Dan O

    Dan O

    Joined:
    Feb 13, 1999
    Messages:
    8,974
    Try installing from Safe Mode and let us know if it worked.
     
  3. Gandalf77

    Gandalf77 Thread Starter

    Joined:
    Sep 25, 2006
    Messages:
    4
    Hi Dan,

    Still the same.

    re
    andy
     
  4. Gandalf77

    Gandalf77 Thread Starter

    Joined:
    Sep 25, 2006
    Messages:
    4
    Well a little closer.
    I created a new user, with admin rights and the install works no problem.

    So something specifc to the user, maybe previous instrall or user rghts.

    I tried clearing all the temp files assocaited with the user but has not effect.
    I at least having the software working but woud still like to fix my normal user, even if its just to find out what the problem is.

    re
    andy
     
  5. Dan O

    Dan O

    Joined:
    Feb 13, 1999
    Messages:
    8,974
    Nice find with the new user.

    Your user profile may have become corrupted and you should delete it. Which will be automatically recreated.

    I have had to do this myself many times in the past.
     
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