Install Shield Wizard Error

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billc7684

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Joined
Dec 27, 2010
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2
When installing a new program, get message "error loading support library. Aborting install. Removing application.
Unhandled exception - error number 0x80040702 (description: failed to load dll: ISSupport). Setup will now terminate. Erro 1603 Fatal Error during installation. Consult windows installer help (msi.chm) or msdn for more information.
 

JennyJackson01

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Joined
Apr 3, 2010
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638
Hiya billc7684.

Is the program on a CD or is it a downloaded program? If it`s a download, try downloading it again especially if it`s quite a big one as I`ve known downloads to pick up some corruption due to an intermittent server output or more likely, an intermittent incoming signal.

If it`s on a CD, make sure it`s nice and clean and if it`s a manufacturers CD, ask them if they`ll replace it for you.

Regards
Jenny
 

billc7684

Thread Starter
Joined
Dec 27, 2010
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2
Thanks Jenny, but its not the disk or program, but appears to be one to two registry related errors -
1. Loading Support Library (during install)
2. Fail to "load" dll: ISSupport) (after install is aborted, thus causing "Setup" to "terminate")
3. Summary is "Fatal error" 1603 (during install)
 
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