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Install Shield Wizard Error

Discussion in 'Windows XP' started by billc7684, Dec 27, 2010.

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  1. billc7684

    billc7684 Thread Starter

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    Dec 27, 2010
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    When installing a new program, get message "error loading support library. Aborting install. Removing application.
    Unhandled exception - error number 0x80040702 (description: failed to load dll: ISSupport). Setup will now terminate. Erro 1603 Fatal Error during installation. Consult windows installer help (msi.chm) or msdn for more information.
     
  2. JennyJackson01

    JennyJackson01 Account Closed

    Joined:
    Apr 3, 2010
    Messages:
    638
    Hiya billc7684.

    Is the program on a CD or is it a downloaded program? If it`s a download, try downloading it again especially if it`s quite a big one as I`ve known downloads to pick up some corruption due to an intermittent server output or more likely, an intermittent incoming signal.

    If it`s on a CD, make sure it`s nice and clean and if it`s a manufacturers CD, ask them if they`ll replace it for you.

    Regards
    Jenny
     
  3. billc7684

    billc7684 Thread Starter

    Joined:
    Dec 27, 2010
    Messages:
    2
    Thanks Jenny, but its not the disk or program, but appears to be one to two registry related errors -
    1. Loading Support Library (during install)
    2. Fail to "load" dll: ISSupport) (after install is aborted, thus causing "Setup" to "terminate")
    3. Summary is "Fatal error" 1603 (during install)
     
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