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Installation error in Microsoft Security Essentials

Discussion in 'All Other Software' started by eastindian, Jul 24, 2010.

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  1. eastindian

    eastindian Thread Starter

    Joined:
    Jul 15, 2010
    Messages:
    5
    When ever I tried to download Microsoft Security Essentials Iam unable to do so. I removed all the other antispyware and antivirus from the laptop. Still I could not install the Microsoft Security Essentials. My laptop is running on Windows XP. I have Microsoft Service Pack 2 and 3 updated in the system.The problem occurs while installation wizard encounters problem after completing the validation. And it stops the installation. Kindly solve this problem so that I can down easily.:(
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,625
    First Name:
    Frank
    Did the installation process advise that Windows passed validation?

    -----------------------------------------------------------------

    Go here and click the installer link in version 2.0.4 to download and save HiJackThis 2.0.4.

    Close all open windows first, then double-click the saved file to install it. Allow it to install in its default location.

    After it's installed, start it and then click "Do a system scan and save a log file".

    When the scan is finished in less than 30 seconds, a log file will appear. Save the log file.

    Return here to your thread, then copy-and-paste the entire log file here.

    ------------------------------------------------------------------
     
  3. TheOutcaste

    TheOutcaste

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    Aug 7, 2007
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    What's the error code that it displays?
    Should be an 8 digit number, something like 80070002
     
  4. eastindian

    eastindian Thread Starter

    Joined:
    Jul 15, 2010
    Messages:
    5
    Hi, Yes,the windows confirmed the validation.I saved the error log file on the desk top as you instructed. But I do not know how to copy and paste it here. I am a beginner and have not much computer knowledge. Kindly advice
     
  5. TheOutcaste

    TheOutcaste

    Joined:
    Aug 7, 2007
    Messages:
    9,028
    With the log file open in Notepad:
    Click on Format and make sure Word Wrap is unchecked
    Click Edit | Select All (or press CTRL+A)
    Click Edit | Copy (or press CTRL+C)
    Click in the Reply window here on the forum, press CTRL+V (or right click in the reply box, click Paste)
     
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