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Installation Wizard Interrupted

Discussion in 'Windows XP' started by nanatraci, Jun 16, 2007.

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  1. nanatraci

    nanatraci Thread Starter

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    I am attempting to install Photo Explosion 3.0 and it continues to give me the error message of being interrupted. I have disabled all non-essential programs in Task Manager. I have also re-booted safe mode and made sure I had complete Administrator access. :confused: I am using Win XP Home sp2 (embedded) I think. I am just out of ideas. I am not sure where to go from here. I have 120G of space so that is not it. I did have to uninstall the previous version. I also patched the Windows Installer. I have stopped the Installer service and re-started it as well.So I am at the mercy of the computer Gods??? Anyone??:(
     
  2. EAFiedler

    EAFiedler Moderator

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    Hi nanatraci

    Welcome to Tech Support Guy Forums!

    Does the error message say what is causing the interruption?
    Have you disabled the Firewall and anti-virus programs?
    If you are using DSL, be sure to physically disconnect from the Internet first.
     
  3. nanatraci

    nanatraci Thread Starter

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    Hi! Thanks for the welcome. It does not say anything but the installation wizard has been interrupted, no changes were made to my system. I did go and disconnect from the internet and it had no effect on the error message. I have attempted installation more than 12 times now. Grrr.
     
  4. EAFiedler

    EAFiedler Moderator

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    Did you shut down the Firewall and anti-virus programs, as well?
     
  5. EAFiedler

    EAFiedler Moderator

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    http://www.novadevelopment.com/Support/Faq/prw.aspx

    Do you use Zone Alarm?
    If so, one of the suggestions listed in the above link is to uninstall Zone Alarm before installing Photo Explosion 3.0.
    It states "Certain versions of Zone Alarm" but doesn't list those versions.
     
  6. nanatraci

    nanatraci Thread Starter

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    I do not use Zone alarm. I have shut every single NON essential program running. Still the same problem. I have disconnected as well.
     
  7. EAFiedler

    EAFiedler Moderator

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    Did you look at the fourth error message and the solutions for that error, on the link I posted?

    Have you upgraded any hardware on the system?
     
  8. nanatraci

    nanatraci Thread Starter

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    Yes I read it thoroughly and it did not help. I have not upgraded either. I sent the disc home with someone else and it worked for them.
     
  9. EAFiedler

    EAFiedler Moderator

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    Did you try installing the InstallShield InstallScript engine?

    Going back to your first post, why did you need to patch the Windows Installer?
     
  10. nanatraci

    nanatraci Thread Starter

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    I patched it because the tech support at the software site told me to use the patches they sent me. They told me they were MS Script Update and Installer Update.
     
  11. EAFiedler

    EAFiedler Moderator

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    I found this article that refers to the InstallScript MSI project-installation interrupted.
    Which doesn't help much since Windows Home Editon doesn't have the snap-in for Local Users and Groups. :(
    http://support.installshield.com/kb/view.asp?articleid=Q111303


    I have a suggestion, if you haven't already tried it.

    Create a new User Account and place it in the Administrators group.
    Logout of the current User Account and Login to the new User Account to create the file structure for the new User Account.
    Restart the computer, login to the new User Account, attempt to install Photo Explosion 3.0 using the new User Account.

    Let us know what happens.
     
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