installed internet explorer 5.5 over 4.0

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hmmmm

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Nov 26, 2001
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I tried to install IE 5.5 over 4.0 and now I am unable to access virtually anything on my computer...i.e. I cannot open 'my computer', 'control panel', 'IE', any programs in fact...when I do attempt to open these there is a crash error from norton saying "there is a page fault in module Shdocvw.dll". I have checked to make sure this file is still in its correct place, it is.

Thanks,

hmmmm
 
Joined
Feb 28, 2001
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hmmmm
Welcome to TSG!
Kind of a perplexing problem. Have you tried starting in safemode.
If that is possible can you access the control panel. If you can
Go to add/remove programs and see if Microsoft IE5.5 internet explorer is listed there. If it is click on it and click remove. Another popup will occur. First I would try a repair. If the repair does not work then I would go back to the same screen and click on the restore previous version.
If none of the above is available or does not work then use your boot disc for whatever OS you have Win98 and above hopefully
and boot to DOS. In WinME it is called minimal support.
once to A: prompt type C: then enter once C: prompt is showing
type in Scanreg /restore without the space between the g and /.
When a selection of dates appear select a date prior to the load of 5.5.
I hope that works because that is all I can think of. Maybe someone else has some ideas.
Dave
 
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