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Installed network printer on W7 machine, now XP machine won't print to it

Discussion in 'Networking' started by Riverglen, Jul 20, 2011.

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  1. Riverglen

    Riverglen Thread Starter

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    I am trying to help a friend get her new Win-7 machine set up. I used the printer set-up wizard to install a networked printer in the new machine with absolutely no problem. Proved it would print from that machine.

    Now, I get a call informing me that her old XP machine, which had been printing to the network printer with no problems, will no longer print. Documents go into the print queue, but they don't get printed. No error messages show up. I did some messing around via remote access, and finally removed the printer with the intention of reinstalling it. Scanning for network printers turned up several redundant instances of the same printer with different names. Some are identified as "invalid" some a "access denied". Bottom line. I can't get any of the selections to install.

    On the Win-7 machine I did find a window that indicated that the printer is designated as being shared, but I didn't explicitly set it for sharing when I installed it. Also, I somehow got to a window that told me that for printers that were to be shared with other versions of windows I could optionally install drivers to support such machines. Didn't have the driver disk handy and took the window down. Now I can't even find it again.

    I need some help in sorting this all out. Part of the problem is that out there in "network land" there are redundant remnants of previous installations that are being remembered inappropriately. I'd really like to clean up all that trash, but don't know how to get rid of it.
     
  2. Riverglen

    Riverglen Thread Starter

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    I think I probably should have posted this topic on the Networking thread? Perhaps a moderator can move it for me?
     
  3. JSntgRvr

    JSntgRvr Moderator Malware Specialist

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    Moved as requested.
     
  4. srhoades

    srhoades

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    Just to confirm, the printer is connected via a network cable and not a usb cable, correct?
     
  5. TerryNet

    TerryNet Moderator

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    To me "networked printer" means a printer connected by USB or ethernet or Wi-Fi directly to a router. Is that what you mean?
     
  6. Riverglen

    Riverglen Thread Starter

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    Let me try to restate the problem more clearly and completely. The network contains three machines. Two are Win-7, and the third is XP. The printer is an HP laserjet. Everything is connected to a router via standard ethernet cabling. No WiFi in the picture.

    The pre-existing situation was that the XP machine was printing just fine. No sure, but I think the older Win-7 may not have been able to print to the network printer, but nobody cared since that machin has a dedicated printer installed anyway.

    As part of the set-up of the new Win-7 machine, I started the Add a Printer wizard and discovered that the networked printer was showing as available as a choice for installation, so I went ahead and did it. The install was successful, I could (and apparently they still can) print to the network printer from the new Win-7 machine (but possibly not from the older Win-7 machine, not sure).

    Got a call last night informing me that the XP machine will no longer print to the network printer. Files go into the queue, which shows "printing" but there is no response from the printer. Very odd, since I didn't mess with anything on the XP machine.

    For starters, I have two specific questions.

    First, I would have thought that any network printer (connected directly to the router) would be automatically shared by virtue of being a common resource on the network. I did notice that on the new Win-7 machine the printer shows up as shared.

    Second. Is there a way to get the network to forget devices that are no longer installed? If I go to the printers widget in the control panel (on the XP) machine, I find a bunch of icons for stuff that is no longer around. My first instinct in working this problem was to delete every instance (there were several) of the printer that I am trying to get working, and then reinstall it. But having deleted all of the instances (which showed up under several different names), when I then went to the add a printer widget to reinstall the thing, I still found several instances for former installations or attempted (?) installations. None of them are useable for reinstalling. Some say something like "invalid name" and at least one gave me "access denied". So, it seems like the reasonable first step is to sweep out all the garbage, but how?

    Sorry for the length of the post.
     
  7. TerryNet

    TerryNet Moderator

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    No. None of my systems are sharing my networked printer. You may or may not be able to successfully share a networked printer, but there is seldom a need to, as usually the other computers are on the same network and can access the printer directly.

    I may have at least a partial explanation. XP has the disconcerting habit (I guess some call it a feature) of searching the network for shared printers and automatically adding any it finds. So the first thing I would do is on the other computers on the network remove any shares that shouldn't be there (remove printers that no longer exist and remove the share from networked printers). Then delete the printers from Printers and Faxes and reboot. And then I would just be glad that it is you, not me, struggling with this if any dud printers come back. :)
     
  8. Riverglen

    Riverglen Thread Starter

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    Well, you at least confirmed what I already believed re. sharing and network printers. If it's on the network it is shared by definition.

    Your suggestion re. removing old instances is basically what I'd already tried to do. But I didn't go to both of the pre-existing machines to get rid of every thing, so I will do that.

    My other question re. getting the network to get rid of old stuff just got a new twist. The XP machine name was "Carolyn" and when I named the new machine I called it "Carolyn-6717" to distinguish the "Carolyns" on the network. But when I try to access the old machine from the new one (double click the Carolyn) icon in the network neighborhood, I'm asked to log into Carolyn-6717". So on the theory that maybe windows is truncating the longer name and causing a collision with the old one, I renamed the new machine to a name that cant be confused with Carolyn, truncated or not. But NOW the network neighborhood window contains icons for the the same machine under both the new and old name. There has GOT to be someplace (presumably in the registry) where I can go to scrub the no longer existent versions of machines, printers, etc.

    Part of what makes this so frustrating is that the owners of this problem are on the other side of town, and they're such workaholics, I have to practically plead with them to let me come over and spend the hands on time I need to get things fixed.
     
  9. TerryNet

    TerryNet Moderator

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    Uh, that sounds Windows 2k Pro-ish. Was this just a slip of the keyboard and you mean My Network Places in XP? Or Network in Windows 7? Remember that the way the Computer Browser service works it can be up to 20 minutes after any network change before all computers are properly updated. After that much time you may still have to do 'view workgroup computers' in XP or exit and re-enter Network in Windows 7 to flush the old name.

    I don't know why Windows 7 does that. It is not related to the similarity of the computer names. I have always been able to eventually get it to work by continually trying, and specifying the real name (e.g., \\Carolyn\login, except I don't know if I have the back slashes correct here). It helps if the account name(s)/password(s) on the machines are the same.
     
  10. Riverglen

    Riverglen Thread Starter

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    Well, It might have been "Win-98-ish! One of the things I hate most about Windows "progress" is that every new version has "new and improved" names and places to hide the same settings I want to find. I spend half my life looking for settings that I know have to be there SOMEWHERE. I'm still happily living in the world of XP on my own machines, so I do a lot of thrashing when I mess with later versions.

    I didn't know about the 20 minute wait phenomenon. I was under the impression that some of the out of date network entities hung around indefinitely.

    I will try your log-in suggestion. Both machines are using the same account name and password. I actually saw that problem coming.

    I probably won't be able to get access to the machines today (except possibly via remote access using Teamwiewer, which is pretty slick). So, won't be able to try your suggestions today.
     
  11. TerryNet

    TerryNet Moderator

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    This Description of the Microsoft Computer Browser Service says up to 12 minutes to get new names straightened out and up to 36 minutes to banish old names, but I generally just say 20 minutes, as that gives a little leeway and gets the point across that the update is not instantaneous, as we are used to seeing for most operations.
     
  12. Riverglen

    Riverglen Thread Starter

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    Many thanks for the reference. Will give me something interesting to read while I'm gnashing my teeth!
     
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