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Installer won't launch

Discussion in 'Windows 10' started by yonyz, Nov 6, 2018.

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  1. yonyz

    yonyz Thread Starter

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    Hi,

    I have a file called comsignx64.exe that I need to install. It opens fine on my laptop but not on my desktop PC. On the desktop, it shows the "Do you want to allow this app to make changes to your device?" prompt that I confirm, and then nothing. I have made sure that .NET Framework 3.5 and 4.x are enabled. 3.5 is listed as a requirement by the developer, and so do Administrator rights, which I have.

    I'd appreciate your advice.

    Thanks.
     
  2. DaveA

    DaveA Trusted Advisor Spam Fighter

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    Is this desktop a 64 bit machine with 64 bit OS?
     
  3. yonyz

    yonyz Thread Starter

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    Yes it is. I also have the x32 file which doesn’t work either.
     
  4. lunarlander

    lunarlander

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    Right click on the file and choose Run as Admin
     
  5. yonyz

    yonyz Thread Starter

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    No joy. Compatibility mode (windows 8.1, 7, xp) doesn’t help either.
     
  6. DaveA

    DaveA Trusted Advisor Spam Fighter

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    What does this file do?
    Can you provide a link (URL) to a site about this program?
     
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