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installscipt engine is missing

Discussion in 'Windows Vista' started by broekie, Apr 18, 2010.

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  1. broekie

    broekie Thread Starter

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    I had diskeeper basic and tried to remove it to try other programs . Now I got diskeeper pro premier 2010 but just before it installs I get an error from diskeeper pro installer information saying ,
    1:the IntallScript engine is missing from this machine. If available, please run ISScipt.msi, or contact your support personnel for further assistance.
    I will be grateful for any help, thanks in advance .
    p.s I have windows vista
     
  2. helpful

    helpful

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  3. broekie

    broekie Thread Starter

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    thanks for your fast reply but I can't open the link you provided, I tried the one in the e-mail and the one in the forum . could you dbl check the link maybe something is missing. I will keep trying .
    I understand what has to be done from reading other post but i can't find it.
    In the mean time thanks for your help.
     
  4. helpful

    helpful

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    The link should of worked... below is a mirror of the webpage

    ------------------------------------------------------------------------

    Q108158: Setup Is Unable To Find or Update ISScript.msi

    Problem
    [​IMG][​IMG][​IMG] During installation, you may get an error message regarding the IsScript engine. The following are some of the common error messages encountered with the IsScript engine:

    • Cannot find IsScript.msi
    • The version of IsScript.msi is old
    • The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package 'IsScript.Msi' in the box below.

    More Information
    [​IMG][​IMG][​IMG] The above error messages are system specific and often caused by some sort of corruption on your computer. In addition to the solution provided below, it is recommended that users acquire administrative privileges on their computers if running the setup on Windows NT 4.0, 2000 or XP.

    Fix
    [​IMG][​IMG][​IMG] To fix this issue, you need to determine the version number of the IsScript engine you need, download it, and install it.

    1. Right-click on the installation file that you are trying to install and select Properties.
      • The typical names for installation files are setup.exe, update.exe, installer.exe, etc.
      • Your installation file can be found on the CD where you are running the setup from.
    2. In the Properties dialog, click on the Version tab.
      [​IMG]
    3. Look at the File Version field to determine the version number of the IsScript engine you need:
      • If the file version number is 2.0x or less, download the IKernel engine and install it on your computer.
        • Delete the folder C:\Program Files\Common Files\InstallShield\engine from the machine.
        • Download IkernelUpdate.exe
        • Once downloaded, double-click it. This installs the IKernel engine, which should fix the issue.
      • If the file version number starts with 7, download the following ISScript.msi file and install it on your computer.
        • Delete the folder C:\Program Files\Common Files\InstallShield\Driver\7 from the machine.
        • Download IsScript7x.zip
        • Unzip the above file using the WinZip utility.
        • Double-click the IsScript.msi file. This installs the IsScript engine, which should fix the issue.
      • If the file version number starts with 8, download the following IsScript8.msi file and install it on your computer.
        • Delete the folder C:\Program Files\Common Files\InstallShield\Driver\8 from the machine.
        • Download IsScript8.zip
        • Unzip the above file using the WinZip utility.
        • Double-click the IsScript8.msi file. This installs the IsScript engine, which should fix the issue.
      • If the file version number starts with 9, download the following IsScript9.msi file and install it on your computer.
        • Delete the folder C:\Program Files\Common Files\InstallShield\Driver\9 from the machine.
        • Download IsScript9.zip
        • Unzip the above file using the WinZip utility.
        • Double-click the IsScript9.msi file. This installs the IsScript engine, which should fix the issue.
      • If the file version number starts with 9.5 , download the following IsScript10.msi file and install it on your computer.
        • Delete the folder C:\Program Files\Common Files\InstallShield\Driver\10 from the machine.
        • Download IsScript10.zip
        • Unzip the above file using the WinZip utility.
        • Double-click the IsScript9.msi file. This installs the IsScript engine, which should fix the issue.
      • If the file version number starts with 10 , download the following IsScript10.msi file and install it on your computer.
        • Delete the folder C:\Program Files\Common Files\InstallShield\Driver\10 from the machine.
        • Download IsScript101.zip
        • Unzip the above file using the WinZip utility.
        • Double-click the IsScript9.msi file. This installs the IsScript engine, which should fix the issue.
      • If the file version number starts with 10.5 , download the following IsScript1050.msi file and install it on your computer.
        • Delete the folder C:\Program Files\Common Files\InstallShield\Driver\1050 from the machine.
        • Download IsScript1050.zip
        • Unzip the above file using the WinZip utility.
        • Double-click the IsScript9.msi file. This installs the IsScript engine, which should fix the issue.
      • If the file version number starts with 11 , download the following IsScript11.msi file and install it on your computer.
        • Delete the folder C:\Program Files\Common Files\InstallShield\Driver\11 from the machine.
        • Download IsScript11.zip
        • Unzip the above file using the WinZip utility.
        • Double-click the IsScript9.msi file. This installs the IsScript engine, which should fix the issue.
    Does Your Issue Still Exist?
    If after following these instructions your product failed to install, you'll need to contact your vendor. See the Who to Contact page for more information.

    Glossary Terms and Related Topics
    [​IMG][​IMG][​IMG]Q108353: administrative privileges
    Q108356: IDriver.exe
    Q108345: isscript.msi
    Q108351: engine
    Q108379: Acquire Administrative Privileges on Your Computer
    Q108228: How Do I Use the WinZip Utility in Windows 2000 or Earlier?
    Q108326: How Do I Unzip a File in Windows XP?

    Last Modified Date: 05-14-2009[​IMG]ID: Q108158
     
  5. broekie

    broekie Thread Starter

    Joined:
    Apr 18, 2010
    Messages:
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    hey thanks again for getting back to me, I tried the link you provided at a different time and it worked
    it must of been my connection, anyways your post was very helpful, so thank you for that
     
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