insufficient memory to run MS Word

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Espoo

Thread Starter
Joined
Sep 6, 2004
Messages
9
Cleaned up a friend's win95 120 MHz 48MB 1 GB Compaq laptop. It's
working great already and may even be faster than his Windows ME PC once
i add some RAM and delete Internet Explorer with www.litepc.com/ieradicator.html.

There's one problem left. He'd installed MS Office on top of MS Word
instead of uninstalling it first. It seems that MS does not bother to
warn users to first uninstall previous versions of MS Office
applications. (In fact, even if users do this, the uninstall process
doesn't do a clean uninstall as i learned on the excellent www.theofficeexperts.com/word.htm )

So even though he had both MS Office and Word 97 in his Control Panel,
trying to uninstall Word only produced an error message. Since there is
not much room on the hard disk, i decided to delete the unnecessary Word
97 folder. Now, Word won't start even though it's still in the Office
folder.

I tried all the tricks on
http://word.mvps.org/FAQs/AppErrors/InsufficientMemory.htm
and
http://www.theofficeexperts.com/cleanyourpc.htm
and read everything i could find on this forum.

He doesn't have the installation CD and is quite happy with getting
www.openoffice.org instead of MS Word (especially since it's compatible
with MS Word and is as good, free, and safer), but i don't want to give
up that easily. I will install OpenOffice too, but i'd like to crack
this nut. I'm sure there's just some registry setting that needs to be
corrected.

Thanks for any help!
 

Anne Troy

Anne
Joined
Feb 14, 1999
Messages
11,749
www.theofficeexperts.com/word.htm is actually the troubleshooting link.

At this point, however, what do you want to accomplish?

Office HAS Word in it, so why do you need Word separately? Or, perhaps you have one version of Word, and another version of Office and you want both? If so, WHAT are those versions?
 

Espoo

Thread Starter
Joined
Sep 6, 2004
Messages
9
What i'm trying to accomplish is to make Word work. In other words, it won't run, and i get this thread's subject as an error message when i try to open a Word document or directly doubleclick on winword.exe. As i wrote, Word won't start even though it's still in the Office folder.

I know Office has Word in it; that's why i deleted the second, superfluous installment. Probably something minor has to be changed in the registry because Word worked fine and there was no memory error message before i deleted the separate Word installment (by brutally deleting the Word folder because the Control Panel's software removal applet didn't work).

In fact, now none of the other Office applications will start either. It would seem to a non-expert like me that because the standalone Word version was installed separately first that when Office was installed a year later on top of Word that Office's Word and Excel etc. were somehow entered into the registry as part of Word.
 

Anne Troy

Anne
Joined
Feb 14, 1999
Messages
11,749
Okay, go to the tips and tricks and search for my post on "removing Office" completely.

Then do that.

Then reinstall just Office. To be safe, do a CUSTOM install and put it into a folder called C:\OfficeXX (xx being 2k or 97 or whatever the version of Office is).
 

Anne Troy

Anne
Joined
Feb 14, 1999
Messages
11,749
One more thing for you: also, at any point before re-install, search and delete all files on the hard drive called normal.dot

To ENSURE that you've done it, make sure you're viewing hidden and system files and file extensions in Windows:

Double-click My Computer
HIt Tools-Folder Options
Hit the View tab and choose the appropriate settings there.
 

Espoo

Thread Starter
Joined
Sep 6, 2004
Messages
9
Thanks, but as i wrote, he doesn't have the installation CD anymore. He got Office as a student and perhaps never even got the CD. I was hoping there was a way to correct the existing installation. I'm sure that reinstalling Office would be no problem, especially with your excellent extra info that MS "forgets" to mention, but that's not an option.

What should the Office registry keys look like? I could probably correct them manually to let Windows realize there is "only" Office here and not an Office version registered "under" or on top of a standalone Word.
 
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