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Intel 4 Series Express Chipset family not working

Discussion in 'Hardware' started by Pymeohmy, Feb 16, 2011.

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  1. Pymeohmy

    Pymeohmy Thread Starter

    Jan 2, 2006
    Hi, I hope someone can help me.
    I was using the Paint app on my vista when it started to become very slow and unresponsive.I was still able to use it but it was very very slow...then it started to totally freeze up my computer to where I couldn't even get task manager to come up
    so I could end the program.. it got progressively worse and now I can't use the paint app at all.

    I checked the laptop with a diagnostic tool that I found and it said there is a problem with the
    Intel Graphics Driver Mobile Intel 4 Series Express Chipset family
    This was not really an error message that popped up, it just was a "statement" that said it
    was not working properly and gave me suggestions on what to do such as checking for driver
    updates, cleaning registry.
    I checked and there are no updates for this driver, it is up to date. I scanned the registry and swept it and I'm still having the problem.
    Still can't use the paint app at all.
    Can I fix this driver? Should I do a restore to an earlier date? This only started happening a day or so ago.

    Also when I checked the status in device manager it says that the device is working properly!
    That really confused me..because one part of the computer says there's a problem and the other
    says it's working fine. I am praying that you're not going to tell me to uninstall and re-
    install the driver ...I'm afraid that may be too advanced for me.
    (I am only assuming that the paint app stopped working because of the graphics driver, this
    may not be the problem at all)

    I also have gotten that blue screen dump a few times, and I have been unable to have
    automatic updates installed error message:"error handling message" not sure if that is
    related. I've also been unable to get java to update successfully. I always get an error
    stating that update failed. So I don't know if any of these things are related to the problem
    with the paint app or not.
    There is an option to upgrade vista on my computer, not sure if this would work either.

    (I want to install some software called Painter 11 but I will wait on that,,I'm almost sure it
    wouldn't work with this problem)

    I know very little about computers so any help you could give me would be greatly appreciated.

    Thank you,

    Windows Vista Home Premium
    Service Pack 2
    HP Pavilion dv6 Notebook PC
    Intel core 2 duo CPU [email protected]
    64-bit OS
    Driver Date: 10/28/2008

    Browser: IE

    Norton Anti-virus
    Device status: This device is working properly

    ps. I hope this is under the correct category this time.
  2. Elvandil


    Aug 1, 2003
    I would suggest that you try restoring to an earlier point, before you damaged your registry by "cleaning" it, and before the problem with your machine was serious.
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