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Intel Display and REltek High Def Audio not working

Discussion in 'Hardware' started by sportsmom2x2, Nov 3, 2019.

  1. sportsmom2x2

    sportsmom2x2 Thread Starter

    Sep 3, 2007
    Tech Support Guy System Info Utility version
    OS Version: Microsoft Windows 10 Home, 64 bit
    Processor: Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz, Intel64 Family 6 Model 158 Stepping 9
    Processor Count: 8
    RAM: 8050 Mb
    Graphics Card: Intel(R) HD Graphics 630, 1024 Mb
    Hard Drives: C: 212 GB (32 GB Free); D: 24 GB (16 GB Free); E: 931 GB (759 GB Free);
    Motherboard: LENOVO, LNVNB161216
    Antivirus: Avast Antivirus, Enabled and Updated

    Hi today my audio quit working. I haven't had trouble before. The error messages say Intel Display Audio has a driver problem. Realteck high Definition Audio has a driver program. I went into my device manager and saw that All listed under the sound, video and game controllers have a warning sign. Intel Display says "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)" Each has the same warning message. Streaming Clock Proxy, Quality Manager Proxy, Streaming Tee/Sink to Sink Converter, This one is listed twice. Microsft Trusted Audio Drivers and Realteck high definition Audio.

    I tried looking online for fixes. I have tried to update the driver, says that the best driver for the device is already installed. I uninstalled and restarted the computer to let the computer reinstall. Nothing has helped.

    Help, please. THanks
  2. Fireflycph


    Apr 1, 2016
    First Name:
    There's a couple of things you can try.
    The easiest would be to restore back to a previous spot, if restore is enabled. Obviously the restore should be done to a time when it was all working.

    Second: Go to Control Panel and "Programs and Features"

    De-install everything related to the Video and HD Sound. Then launch Device manager and right-click on the affected devices. Choose Uninstall and answer "yes" if asked to remove the drivers.

    If you can then download all the drivers for sound and Video as well as the Chipset before removing those devices.
    After a reboot you should be able to install the correct drivers.

    HERE you'll find the latest Win10 drivers for the Graphics 630. Note that this is from INTEL's site. Since your machine seems to be a Lenovo Laptop you should search their support site first for th appropriate drivers. You can search based on Serial Number or Model Number.

    Click HERE for Lenovo's US support site

    EDIT: I always find it useful to write down the exact names of the devices to be removed. If they appear. Often there'll be several different types/manufacturers of devices.

    If you want to post the S/N, we can look up the correct drivers. (Obviously posting the S/N in a public forum is something you need to consider carefully, before doing so.)

    Or, if you want to post the modem number we can get an idea of what options you have.
    Last edited: Nov 3, 2019
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